This has enabled the company to engender customer experience service that has improved the company’s productivity over years. The company has adopted numerous technological innovations to boost its customer relations (Fleisher & Bensoussan, 2007). Therefore, examining company’s capacity and being the leader in the retail industry, it is evident that the company has embraced a quality culture. The quality culture has enabled the company to remain profitable. The high customer relations have allowed the company to constantly provide and improve its product and service quality.
While all good and successful employees and workers are skilled and competent, SCM requires that theses skills cover general, context-independent knowledge (Gammelgaard, 1998). When one researches SCM one soon discovers that it is connected w... ... middle of paper ... ...M, over the past few years, has proven itself as a major staple in the running of a business. There is a high demand for the skills that organize a company according to function and communication. The job skill sets are encompassing of many different disciplines and has one major goal: To streamline an organizations model in order to bring better and more effective service and goods to the consumer. The main purpose of a company's existence is initially to make a profit, but eventually, that goal transforms into maximization of profit, and it is here, that supply chain management becomes indispensable for a company, as we have seen with the example of Hewlett Packard.
The most important objective of Total Quality Management is to implement effective quality and productivity plans that will raise profits and give an organization a competitive boost. According to Hashmi (2006), "Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations" (Paragraph 2). To be effective Quality Management must be continuously improved upon by management and employees. Companies that have initiated the Total Quality Management process include; Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company (Hashmi, 2006).
The world ‘s economy has developed continuously throughout the decades. In order to catch up with the economic development and people demand, the business is always seeking for the best approaches to enhance productivity as well as performance of the company. “According to Mc Shane, Olekalns and Travaglione (2010), self-directed teams have a high degree of autonomy, which is proven to increase productivity”. Based on my experiences either in the course ‘s work group activities, I agree that self-directed team if implemented appropriately will lead to the high level of productivity. This essay will critically analyse the authors’ claim and examine whether or not self-directed teams are always beneficial for the business in many perspectives.
Total Quality Management Total Quality Management Total Quality Management is a strategic system involving teamwork, which is essential to the success of all businesses. This process has been developed and strengthened over several decades. This has caused businesses to work together to improve their knowledge of recent technology and approaches to training. Total Quality Management helps to competitively meet the demands of customers’ by bringing organizations together with management enabling professionals to improve customer quality. Total Quality Management was developed not long after World War II.
REFERENCE…………………………………………………………………….11-12 1. INTRODUCTION Total quality management is the quality emphasis that comprehends the entire organization, from customers to suppliers.it stresses a commitment by management to have a continuing companywide drive toward excellence in all aspects of products and services that are important to the customer. In such a competitive environment resulted from world globalization and liberalization, firms survive with much difficulty unless they create competitive advantage over their competitors Adam et al, 2001; Samson & Terziovski, 1999;Terziovski & Samson, 1999). With increasing competition and change in customer needs and expectation total quality management has become an important aspect in customer satisfaction, as emphasis on total quality management can help organizations to meet customer’s expectations and compete as a leader in the world market. Leading innovators in the quality area, such as Deming (1986) and Juran (1993), affirmed that competitive advantage can be gained by providing quality products or services.
There are formalised procedures and methods in place for suppliers through training programs, annual conferences and other shows to increase the communication and interaction with suppliers. This process of involving your key suppliers in growth of the business details supplier development as a process in which actions are taken in order to achieve wanted results. This highly integrated supply chain strategy, listed as part of the company’s corporate responsibility website (Accessed 2011) gives you an overview of the importance of supplier’s development in a company’s growth. Such integration with suppliers has resulted in a consistent performance and has met or exceeded expectations. With a unilateral focus on achieving the same goals has assisted Motorola achieve its business goals.
The first obvious reason is that being the world`s greatest franchisor of retail shipping and business centers, the company needs constant development and improvement in order to remain competitive and hold leading positions. TQM (Total Quality Management) implies the usage of various means and remedies in order to improve all spheres of activity of the company, which results in significant
They have to go in several stages to reach t... ... middle of paper ... ... Conclusion Finally, we can say that TQM tools can identify the level of the company. TQM can enhance the productivity in each company. Also the procedures in the organization can be working effectively and efficiency. The customer in all the organizations can be motive in enhancing the quality in the services and products.
It is crucial to a business that any efforts of those associated with it align with the business’s long-term goals and that they focus on continuing capacity development strategies. However, relationships with people extend beyond a business’s walls; all of the foremost stakeholder relationships need to be cultivated for long-term sustainable growth. When a business chooses to follow a triple bottom line model for strategic planning, all facets of its human resources, both internal and external, are impressively enriched. Countless businesses have found that when they do choose to follow a triple bottom line approach that there is a grander corporate status, and that the practices appeal to and help to retain the finest talent. They have also seen an alignment of the business’s goals with its visions, and their efficiency progresses positively.