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The result of this and many other failures at the upper management level is CC shares have fallen 28% in the last year. Strategy The strategy CC chose to use seemed quite simple. Fire its employees and re-hire them at a lower “market rate” wage (Business Week, 2008). This would undoubtedly save the organization a great deal of money and CEO Philip Schoonover thought it was an excellent solution. The problem was CC failed to realize it was firing its key customer service representatives.
It was also supported by David F., (1989) that “Strategic management is the art and science of formulating, implementing and evaluating cross-functional decisions that will enable an organization to achieve its objectives.”  References: 1. Lamb, Robert, Boyden Competitive strategic management, Englewood Cliffs, NJ: Prentice-Hall, 1984 2. Chandler, Alfred Strategy and Structure: Chapters in the history of industrial enterprise, Doubleday, New York, 1962. 3. Modelling of Strategic Analysis in Strategic Management by Sigitas Vaitkevicius, Engineering Economics No.
To understand The Competing Values theory, we might have to return to it first principles. Quinn et al (2003, cited by Boddy, 2008: 40) defines about the origin of this theory that is largely based upon 4 historical studies that examine how management can be effectiveness. The first theory related to the CVF is ‘Rational Go... ... middle of paper ... ... Effectiveness, New York: John Wiley & Sons. Haley, U, & Stumpf, S 1989, 'COGNITIVE TRAILS IN STRATEGIC DECISION-MAKING: LINKING THEORIES OF PERSONALITIES AND COGNITIONS', Journal Of Management Studies, 26, 5, pp.
Volume 23, Issue 4: “Toward a unifying framework for exploring fit and flexibility in strategic human resource management”. Kamouche K., 1993, “A critique and proposed reformulation of strategic human resource management”, Dept. of Commerce, Birmingham Business School. Gratton L., Stiles, Truss & Hailly, 1999, “Strategic Human resource Management”, Oxford University Press. Stace D. & Dunphy D., 1999, “Beyond traditional paternalistic and developmental approaches to organizational change and human resource strategies”, The International Journal of Human Resource Management 2:3.
Zen Co's management team requested this report to accurately identify the cause the company's recent poor performance in the market that has resulted in a fall in productivity close to 10pc. The author was also requested to ascertain the correct formula in which would ameliorate job satisfaction within the organisation. The author was to establish the likely causes of Zen Co's recent poor performance relating to falling productivity figures, together with valid strategies in which would reduce staff turnover and absenteeism considerably. In conclusion the author was to discover with the aid of ample evidence whether the role of organisational behaviour theory in the management of employee resources in a valid one. A 3,000-word report was addressed to the general manager to advise what actions can be made to alleviate the current issue regarding Zen Co. Procedure.