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Conflict avoidance, management and dispute resolution procedures
Effective communication for leadership
Effective communication for leadership
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Summary: This Case Study is about a successful woman, Krista Aklen a Developer and Director of Art Programs for the city. Krista encounters herself in the dilemma of budget cuts, and the city had to make reductions in staff and office space. The director of Parks and Recreation John Mitchell called Krista for a meeting to tell her about a decision he had made in reference to her office space. During the meeting arguments arise when John told Krista about his decision. John clearly did not consult with her. Krista was upset and she became a little bit unprofessional in the way she responded to John. It clearly shows how two individuals have different work ethics and how one decision can lead to emotions taking over. Krista had no option …show more content…
He should have identified if there was going to be any problems or any frictions in making such decision. “A decision is a choice made from available alternatives” (Daft 220). John should have looked at any alternatives or consult with Krista to come up with solutions. “Decision making involves effort both before and actual choice” (Daft 220). If he would have analyzed the situation before approaching the way he did, it would not have escalated to an argument. He was already determined and there was no way to make him think differently. I think the way he solved it was wrong, especially for Krista when she had no choice or input in the …show more content…
That was unprofessional. It is always important that no matter the situation you maintain professionalism and your emotions in check. She should have stated her disagreement. She should have tried to convince John to allow her to have additional time to come up with some alternatives. Then, if he did not agree with the alternatives provided, at least, she had the chance to voice her Team. Also, she should request another meeting with John and apologize for her behavior. She should have a mature professional conversation and should try to ask for a chance to provide any course of action to deviate John’s decision. If John decision was final, she should communicate that she will fully support his decision. Additionally, she should work on a contingency plan for her office in the event that budget cuts increase. This will better prepare her Team. Furthermore, upon return to her office, she needs to brief her Team on the decision made. Find a way to execute Johns decision without undermining him because she is a team player and she fully supports
Robert Johnson I went down to the crossroads fell down on my knees. Robert Johnson went to the crossroads and his life was never the same again. The purpose of this essay is to tell you about the life of Robert Johnson. He is the root of much of the music of today. If he didn't influence the musicians of today directly, he influenced the bands that influenced today's music.
Ferrell, O. C., Fraedrich, J., & Ferrell, L. (2011). Business ethics: Ethical decision making and cases: 2011 custom edition (8th ed.). Mason, OH: South-Western Cengage Learning.
Patterson, K., Grenny, J., McMillan, R., & Switzer, A. (2005). Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior. New York: McGraw-Hill.
Through life, one must make choices in their personal and professional lives in order to maintain a healthy work-life balance. Through the plays Bull, Waste, Little Eyolf, The Homecoming, and the musical Kinky Boots, it is evident that creating a distinction between one’s personal and one’s professional life is essential to living a healthy life. When one’s personal life and professional life overlap completely, trouble ensues.
The purpose of this paper will be to identify and describe ethical tactics used in the Jeanne Lewis case. The writer will also discuss Jeanne Lewis's ethical behavior in light of her decision to work with her employees until she was confident in the strength of her team.
John Brown became a legend of his time. He was a God fearing, yet violent man and slaveholders saw him as evil, fanatic, a murderer, lunatic, liar, and horse thief. To abolitionists, he was noble and courageous. John Brown was born in 1800 and grew up in the wilderness of Ohio. At seventeen, he left home and soon mastered the arts of farming, tanning, and home building.
Gig, edited by John Bowe, Marisa Bowe, and Sabin Streeter, is a book with a collection of interviews of people describing what their job is like. One of the interviews deals with a film development assistant, Jerrold Thomas. This interview in particular raises questions which leads readers to ask why he stays at his current job and what opportunities are in the future for him. He hopes to become something bigger in the film industry and even went to film school, but is now stuck as an assistant. It is surprising to see him working for someone who treats him so badly, but yet still not leave. “The Meaning of Ethics” by Philip Wheelwright is an essay that explains seven different phases used in a moral deliberation. Each of them have their own purpose and help us make ethical decisions. Wheelwright’s assertion that an ethical person has to rationalize the consequences and imagine themselves into a predicted situation helps explain why Thomas continues working as a film development assistant even if he is being treated unfairly and is hoping opportunities for him arise.
Conflicts in the workplace are one of the most challenging managerial tasks because of the differences in people’s morals and principles (Mayhew, 2013). It’s a double-edged sword because managers needed to use his person skills to gain the confidence of his subordinates and at the same time, be firm and bold in upholding company policies (Mayhew, 2013). An effective manager handles potential issues with a precautionary approach, keeping in mind that conflicts may arise due to diversity of opinion, values, and individual backgrounds (Mayhew, 2013).
Joseph L. Badaracco, Jr.’s book, “Defining Moments”, focuses on the ethical decision making process of “right versus right” from a management standing point. In reality, ethical decision making has two types of conflicts:”right versus wrong” and “right versus right”. “Right versus right” decisions are considered as the “grey” areas of ethical decision making. Badaracco saw the need to focus on it as “right versus right” decisions play a large role in ethical decision making for managers in real –life. To do so, he written “Defining Moments” as a way of showing the significance of “right versus right” decisions, their effect on decision making, and methods on resolve the dilemma posed by “right versus right”. Badaracco mention that “right versus right problems typically involve choices between two or more courses of action, each of which is a complicated bundle of ethical responsibilities, personal commitments, moral hazards, and practical pressures and constraints” (Badaracco, 6). It is considered a distressful and difficult moment for managers as they have to juggle between their personal values and the expectations of others. It is also what Badaracco interprets as “defining moments”.
Ethical issues are common in the field of mental health, and so mental health counselors rely heavily on sound ethical decision-making to navigate difficult decisions that affect the client’s wellbeing, law, and the counselor’s own liability. Using ethical decision-making models, counselors can make better decisions, however, there are situations where other factors outside of the counselor’s control can influence these decisions. These factors can include the education and experience of the counselor as well as their current emotions. The purpose of this study is to investigate the effects of emotions, both positive and negative, on ethical decisions.
“Ethics provide the tools to develop essential ethical decision-making skills” (Icheku, 2011, p. 13). It is defined as “the branch of moral philosophy that determines what is right (ethical) and wrong (unethical)” (Icheku, 2011, p. 20). Social workers are regularly confronted with ethical dilemmas in their practice and are forced to apply ethical principles and theories while engaging in practical decision-making. Ethics, however, do not always provide practical solutions to dilemmas. Albeit, social workers have to routinely consider their ethical standards and framework, values and morals within every situation. As a social worker Ryan (of given scenario) faces an ethical decision as a result of the ethical dilemma to which he is confronted. In certain conditions, ethical dilemmas occur when “an individual, called the “agent,” must make a decision about which course of action is best” (Grobman, 2012). Ryan has to decide whether the children of Sudanese parents should be removed from their ho...
Garsten, C., & Hernes, T. (2009). Ethical Dilemmas in Management. New York: Taylor & Francis Group.
In order to best analyze this case; I will use virtue ethics to help decide what Randall should say and to whom. Randall is clearly smart and educated, yet when presented with a promising job,
difficult situations that involve ethical dilemmas. It is the role of the HR department and
Disputes or conflicts can arise in any workplace, family home, or institution and they exist when one or more parties disagree with each other’s views and require the help, support, or service of a third party person to find a resolution. A fair and balanced conflict resolution process is important for the most effective outcome between two or more parties. Advocacy and mediation are two of many conflict resolutions that can be used in order to solve a problematic situation. However, certain situations require the skills, processes, and procedures that are exhibited by one more than the other. In some scenarios there may be a need to use both conflict resolutions if one does not proceed accordingly. Understanding the circumstance of the situation is ideal in discovering which conflict resolution would allow parties to come to a mutual agreement or resolution.