Graduate Assistant Application Essay

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A strong interest in customer service encouraged me to respond to the Graduate Assistant position at the Conaton Learning Commons (CLC), and McDonald Library. My computer skills, four years of customer service, and seven years of supervisory experiences make me an ideal candidate for this position. I garnered extensive experience, as a Biology major at Thomas More College, utilizing library resources and mastering the college library’s EBSCOhost databases reviewing scientific materials. Noteworthy, is my two semesters of undergraduate research experience synthesizing Multi-step Sydnone derivatives. My experimental findings were evaluated using academic journals and presented to Chemistry Faculty for thesis defense. Additionally, my Computer Information Systems class adequately prepared me to utilize Microsoft Office software and address computer issues such as; malware, spyware, and virus removal. Moreover, I excelled at using Thomas More College’s Jenzabar- CX/CARS database managing and reporting on prospective student information. These experiences aided in me creating an engaging Martin Luther King Jr. Tribute PowerPoint for The Jewish Hospital community and staff. …show more content…

Throughout my career, I communicated with a wide audience; Educational personnel, Students, Healthcare Providers, and other customers. As a Thomas More College Student Ambassador I handled phone inquiries and communicated, via email and telephone, with prospective students, families, and Guidance Counselors. But, it was my Reservation Sales position working with irate individuals, from different socioeconomic backgrounds, that honed my conflict resolution talents. These positions provided frequent and varied issues that were resolved using innovative customer service

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