Children's Aid Society (CAS)

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Receiving a phone call from the Children’s Aid Society (hereafter referred to as CAS) can be a daunting and intimating experience. CAS has a level of authority and power and can leave an inexperienced worker feeling unnerved and unsure what to do. There are a few things that I would do in the case of receiving a phone call from someone who is claiming they are from CAS. While it may be easy to think this person is from CAS, it is important to find out whom this person is and if they are from CAS. First, I would put the put the caller on hold and call CAS directly on another line, once I have found out who this person is, I can proceed. CAS is extremely familiar with confidentiality; I would explain to Jane Miller that my clients have the

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