Total Quality Management Defined Total Quality Management is the techniques an organization uses to improve the quality and production level. This technique involves teamwork and is used horizontally across an organization. Internally all departments and employees are included. Externally all suppliers and clients/customers are included. The most important objective of Total Quality Management is to implement effective quality and productivity plans that will raise profits and give an organization a competitive boost.
TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is “Do the right things, right the first time, every time.” TQM is infinitely variable and adaptable.
REFERENCE…………………………………………………………………….11-12 1. INTRODUCTION Total quality management is the quality emphasis that comprehends the entire organization, from customers to suppliers.it stresses a commitment by management to have a continuing companywide drive toward excellence in all aspects of products and services that are important to the customer. In such a competitive environment resulted from world globalization and liberalization, firms survive with much difficulty unless they create competitive advantage over their competitors Adam et al, 2001; Samson & Terziovski, 1999;Terziovski & Samson, 1999). With increasing competition and change in customer needs and expectation total quality management has become an important aspect in customer satisfaction, as emphasis on total quality management can help organizations to meet customer’s expectations and compete as a leader in the world market. Leading innovators in the quality area, such as Deming (1986) and Juran (1993), affirmed that competitive advantage can be gained by providing quality products or services.
The major areas that have stimulated quality management concern the satisfaction of the final consumer, continuous improvement of the processes, and the participation of the employees in the management. Various scholars formulated models that aid in the implementation of quality management techniques in the companies that are highly productive and desire highly effective and efficient performance in its operations. They include Six Sigma, Quality Improvement Techniques (QIT), Management by Objectives (MBO) among others. These have been modified into the ISO Certification models that continue to improve after almost every year. The concept of Total Quality Management has come as an advanced style of quality management that still lays emphasis on the fundamental principles of continuous improvement, focus on the consumer, teamwork and communication and has seen great successes in reputable companies which have had their own way of implementing them.
SIX SIGMA In the year of 1986 Six Sigma began as a statistically-based method to reduced variation in electronics manufacturing process developed by Motorola. Nowadays Six Sigma is used by many sectors of industry as an all-compassing business performance all over the world. By using Six Sigma, causes of detects and errors in manufacturing and business process can be identified and then been removed. Six Sigma is a customer focus change strategy which is a business strategy that helps company to improve in terms of business performance. There is a methodology involved which allows company to systematically enhance processes.
People, processes, management practices, and products should improve continually. Masaaki Imai gives an overview of the concept that is summarized in the following paragraphs: Kaizen value system The underlying value system of kaizen can be summarized as continual improvement of all things, at all levels, at all time, forever. All of the strategies for achieving this fall under kaizen. Executive managers, middle managers, supervisors, and line employees all play key roles in implementing kaizen. Role of executive management Executive managers are responsible for establishing kaizen as the overriding corporate strategy and communication this commitment to all levels of the organization, allocating the resources necessary for kaizen to work, establishing appropriate policies, ensuring full deployment of kaizen policies, and establishing systems, procedures, and structures that promote kaizen.
2.0 INTRODUCTION Synthetic oil is a man made motor oil for use in almost every kind of internal combustion engine. Its material properties enable it to provide better fuel economy, more power and give off less contaminants to the atmosphere. It is recommended that all of our new vehicles use synthetic oil. Laboratory tests and scientific fact, as well as testimonials from famous engineers and engine builders, all confirm the superiority of these oils. In this report I will discuss the capabilities and properties of synthetic oil.
Six Sigma and Total Quality Management Six Sigma and Total Quality Management are methods that help organizations improve product and service quality throughout their respective workplaces. Six Sigma and Total Quality Management each have their own venue that best suits their methods. When applied in the correct manner, both Six Sigma and total quality management provide a thorough check of the organizations quality assurance. Six Sigma allows the user to complete a thorough measurement of defects, thus making the manufacturing the best environment for this tool. Total Quality Management is better suited in the service operations; it focuses on continuous improvement by the organizations management and employees.
“Total Quality management is a management approach followed by the organizations to provide quality products continuously to achieve long-term success through customer satisfaction”. Total - everyone in the organization is involved in creating and maintaining the quality of the services and products offered. Quality - the organization through individual and collective actions focuses on meeting customer needs, recognizing that customer perception identifies quality. Management - in managing the system, the emphasis lies on continuously improving the system in order to achieve the best results. The paper throughout has avowed about the role of the management to attain quality.
The Objective of Total Quality Management Total Quality Management(TQM) is an organisational process that actively involves every function and every employee in satisfying customers needs, both internal and external. TQM works by continuously improving all aspect of work through structured control, improvement and planning activities that are carried out in concern with guiding ideology that focuses on Quality and Customer Satisfaction as the top priorities. There has been many arguments that TQM succeeds only by incorporating a concern about quality for the customers throughout the organisation. The truth of this statement and those facts that disagree with this statement will be look into and discuss in more detail to achieve the success of TQM. TQM recognises that the Customer is at the center of every activity.