Belvoir Primary Clinic Case Study

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The traditional primary care and FFS models rewarded clinics for the volume of care provided. The more patients seen and services provided, the more productive and profitable clinics were. Primary care clinics will need to find new ways to measure productivity as payment models shift their attention from volume to value. Therefore, the Belvoir Primary Clinic will measure the clinics productivity not on the number of patients seen but on the outcomes of the care provided and its financial efficiency. The clinic will assess outcomes of care by using the Health Effectiveness Data and Information Set (HEDIS). This set of 81 measures captures how well the clinic meets quality criteria within five domains of care. Some areas of focus are access to …show more content…

Upholding the highest standard of clinical excellence is at the epicenter of Belvoir Primary Care clinic’s vision. To achieve its vision, the clinic will aim to establish a positive practice environment. Positive practice environments safeguard staff well-being, promote a culture of patient safety, improve job satisfaction, and enhance the productivity and efficiency of individuals, departments, and organizations alike. Positive practice environments have been shown to directly enhance professional practice and contribute to improved delivery of care (Twigg & McCullough, 2014, p. …show more content…

When an organization runs smoothly both patients and staff experience improved satisfaction. To promote a safe work environment the Belvoir Primary Care Clinic will focus first on clearly outlining staff roles so that there is less duplication of effort and less probability of errors or oversights. Second, to ensure that all staff members are fully aware and committed to the organizations mission and vision, the organization will build team cohesiveness through active leadership and staff engagement. Third, the clinic will ensure that each team has the right number of staff with the right skills to safely delivery care. Forth, the clinic will provide education and training to support expanding roles and will reevaluate staffing needs as the PCMH program becomes more established and the need for services grows. Lastly, the clinic will maintain a culture of safety by fostering a non-punitive reporting environment, reviewing adverse events and correcting process failures, conducting continuous risk assessments, and implementing patient safety

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