Mitchell et al. reports that “Web services, broadly writ, will no longer be add-ons or peripheral services” (255). This is all well and good, but how does one choose a service, from the boundless available via the Internet and/or software world, that is both effective and efficient, in the future, so that patrons receive quality service. A librarian must look at both the present patronage and the future users, many of whom will grow up without a clue as to what life was like before the Internet.
There is a deep divide within the ranks of the present patrons of current libraries. While many contemporary users are technologically advanced enough to swiftly search Google for a subject or access library resources remotely, there is still a large segment of users that use the library because they do not possess a computers or the Internet. This digital divide must impact...
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... them to engage information users and add value to their organizations.Information Outlook, 13(8), 14.
• 10.Bernadete Campello. (2009). Developing students' information skills in brazilian school libraries: The librarian's role. School Libraries Worldwide, 15(1), 14.
• 11.Myhill, M., Shoebridge, M., & Snook, L. (2009). Virtual research environments - a web 2.0 cookbook?(virtual research environments: Issues and opportunities for librarians). Library Hi Tech, 27(2), 228. doi:10.1108/07378830910968182
• Michael Stephens. (2011). Can we handle the truth? Library Journal, 136(1), 44.
• Jeffrey Pomerantz. (2006). Collaboration as the norm in reference work. Reference & User Services Quarterly, 46(1), 45.
• Lili Luo. (2008). Chat reference evaluation: A framework of perspectives and measures. Reference Services Review,36(1), 71-85. doi:10.1108/00907320810852041
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