Essay on Digital Reference Reflection

Essay on Digital Reference Reflection

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The future is bright and confusing all at the same time. Libraries are scrambling to deal with economic limitations and an ever-accelerating technologically driven world. Every decision made needs to be evaluated and weighted against the mission of the library. That mission will in some way focus on service to the community and providing access to information. As libraries advance, they will be required to do so in line with those ideals. In addition to maintaining these standards, libraries do not want to become irrelevant because they waited to see, how technology would change, instead of acting (Law 15). Action must be taken, but the decision is how and to what extent technology should change the methods and services of the library. A key part of the future of all libraries is the use of digital technology within the reference area.
Mitchell et al. reports that “Web services, broadly writ, will no longer be add-ons or peripheral services” (255). This is all well and good, but how does one choose a service, from the boundless available via the Internet and/or software world, that is both effective and efficient, in the future, so that patrons receive quality service. A librarian must look at both the present patronage and the future users, many of whom will grow up without a clue as to what life was like before the Internet.
Current Patrons
There is a deep divide within the ranks of the present patrons of current libraries. While many contemporary users are technologically advanced enough to swiftly search Google for a subject or access library resources remotely, there is still a large segment of users that use the library because they do not possess a computers or the Internet. This digital divide must impact...

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... them to engage information users and add value to their organizations.Information Outlook, 13(8), 14.
• 10.Bernadete Campello. (2009). Developing students' information skills in brazilian school libraries: The librarian's role. School Libraries Worldwide, 15(1), 14.
• 11.Myhill, M., Shoebridge, M., & Snook, L. (2009). Virtual research environments - a web 2.0 cookbook?(virtual research environments: Issues and opportunities for librarians). Library Hi Tech, 27(2), 228. doi:10.1108/07378830910968182
• Michael Stephens. (2011). Can we handle the truth? Library Journal, 136(1), 44.
• Jeffrey Pomerantz. (2006). Collaboration as the norm in reference work. Reference & User Services Quarterly, 46(1), 45.
• Lili Luo. (2008). Chat reference evaluation: A framework of perspectives and measures. Reference Services Review,36(1), 71-85. doi:10.1108/00907320810852041

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