What Is Effective And Ineffective Communication

The Conversation:

Effective and Ineffective Communication in a Health Care Organization Communication is key to human development. Newborn learn to use crying to communicate a need or want to their caregivers. Though caregivers are perplexed by the first cries from a newborn, eventually both parties learn to comprehend, or decode, the verbal and nonverbal messages from the sender. This initial conversation with the world is the foundation for the communication process for the rest of life. As one matures, communication becomes more complex, thus this complexity leads to routines with some people developing into effective or ineffective communicators. Effective communicators are more likely to be understood than someone with

It is critical to be an effective communicator when using either of these methods in health care. On a daily basis, doctors and nurses must speak to each other to update the status of patients’ care. Furthermore, nurses and laboratory professionals must receive verbal orders and call critical results which affect patient outcomes. In order to maintain integrity and quality care, many organizations have adopted techniques to clarify that the recipient has decoded the message sent correctly. Especially when using phones for communication, results and orders must be repeated to the sender. For example, when calling the update the dosage of medication, a doctor may say “Give John Doe 15 mg per dL of a drug. That’s one-five.” Consequently, this verbal repetition has decrease the number of incorrectly interpreted phone conversations, avoid unnecessary conflicts finding blame between work groups, and increase mutual accountability between departments (Fischer, Lesson 7). In addition, written is sometimes just as effective in healthcare. There is a vast amount to deliver, and when there are changes in staff at the end of shifts, it is optimal to verbally deliver and transcribe a message, so the recipient may have something to refresh the employee’s memory of what was important concerning patients. It is quite pleasant to be understood in the workplace, however, there are times when the message gets lost in