Objective and Scope of the Study:
1. To be acquainted with the customer perceptions about the public and private sector banks.
2. To compare the private and public sector banks on the basis of the quality of service.
3. To study the penchants and primacies towards types of services provided by public and private sector banks.
4. To enhance the knowledge of banking industry
5. To study the causes influencing the choice of a bank for availing services.
6. To study the difficulties faced by clienteles.
Research Methodology:
Research is an art of systematic investigation. In other words research is a scientific and systematic search for relevant information on a detailed topic. The reason behind taking research methodology into deliberation is that one can have the knowledge about the process and procedure adapted for accomplishments of purposes of the projects. With the assumption of this other can assess the results also. Its core aim is to keep researchers on the correct pathway.
The methodology adopted for studying the purposes was measuring the saving account holders of Noida Sector 37. So keeping in vision the nature of necessities of the study to gather all the pertinent data regarding the customer satisfaction towards opening of saving bank account, direct personal interview and with structured questionnaire was adopted for the collection of primary data.
Secondary data has been collected through the various magazines and newspapers and by surfing on Internet. And the guide in the organisation was consulted at many times.
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Research Hypothesis:
In
Sample Design:
A sample design is a certain plan for procurement a sample from a given inhabitants, it mentions to the te...
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...s always provided in a timely manner.
Staff members are helpful.
Staff Member
5 4 3 2 1
Took time to understand my needs.
Explained the products well.
The information given was clear and easy to understand.
Communications and After-Care
5 4 3 2 1
Letters and Brochures are easy to understand.
I am kept up to date with the status of my accounts.
My queries are attended promptly and response is received to my satisfaction.
Are you comfortable with KYC norms
Personal details
Name ………………………………………………………………
Age ………………………………………………………………
Education ………………………………………………………………
Address .………………………….…………………………………
.…………………………………………………………….
Email id ………………………………………………………………
Research is a systematic inquiry that uses disciplined methods to answer questions and solve problems. The ultimate goal of research is to gain knowledge that would be useful to many people. The Tuskegee study was initially started to study the effects of untreated Syphilis for about six to nine months, followed by treatment phase which gained public interest and outcry from public which led to actions initiated by US federal. The knowledge and information gathered from the study was very small compared to the risk that the men and their family endured. The participants and the families got compensated after a lawsuit was filed, but the physical, emotional and mental damaged caused cannot be
Based on the preceding ontological and epistemological assumptions a researcher then makes methodological assumptions. Having decided on exactly what is to be studied the researcher then decides how the research can best be managed thus formulating a plan of action. Considerations include whether the research used should be primary or secondary. Whether one will test an existing hypothesis or whether one will construct a theory after having collated evidence. Finally one can draw conclusions as to which strategy to implement with the ultimate goal of producing the type of knowledge that is required. This then results in the type of method or methods of research to be used.
Research methodology, is an understanding of the different approaches used to conduct research. Within research methodology validity and reliability are important. The reason, researchers need to understand the methodology, before research is conducted is to ensure that they are using them correctly and ethically and also understand the key concept
According to Merriam-Webster, research is defined as careful study done to report new knowledge on a topic. ("Research | Definition of research by merriam-webster," n.d.). Success in the field of Guidance and Counseling is dependent on accurate information. Counselors well versed in pertinent research make a strong impact on the clients. Counselors using research as a guide for intervention have a better understanding of the clients why and also the how to serve the client best.
Research is defined as systematic investigation in order to establish facts and reach new conclusions (OUP, 2014). The biopsychosocial model has already been described.
Experimental research is what a lot of people think of a being more scientific. Its in our nature to unconsciously want to find out what occurs to us when changes are offered in variables. As in the example provided above about blood pressure and cholesterol levels, a research can deliberately increase the blood pressure of a subject and then take down his or hers cholesterol levels to see if there is any changes in his or her blood pressure. If changes happen in one variable lead to changes in another variable, a examiner is in place to say there is a something happening between the two.
Research is systematic way to find out facts and knowledge as Kothari (2006) has analyzed that research is the pursuit of truth with the help of study, observation, comparison and experiment; the search for knowledge through objective and systematic method of finding solutions to a problem. However there are two types of researches one is by Purpose and other is by method. The type by purpose falls into three categorize such as Basic, Applied and Action Research.
After establishing the research problem and what results are wanted, it will define how it will find the answers. Research is a form of collection and interpretation of information that will form the basis of finding answers to questions. The research uses theories and methods that h...
The study is primarily designed to find out the continuous issue of the banking system in
It was maintained that universal banks not only provide tailored services to the customers but also lower customers’ costs by employing economies of scale that traditional commercial banks cannot utilize (Aguirre, Lee, and Pantos, 2008). Further, universal banking system is more financially stable due to their diversification model.
Research is an attempt to know new things, facts, information etc. in a scientific manner. L.V Redman and A.V .H Mory have stated “systematised effort to gain knowledge we call re-search.” The main function of research is to collect new facts, information etc and to establish new theories on the basis of these facts.
The Importance and Appropriateness of Utilizing Different Methodologies for Research. Introduction The process of research entails the logical as well as systematic search for useful data and information with regard to a specific topic (Jha, 2008). It is also comprised of the investigation of the best, most cost effective and appropriate solutions to both social and scientific issues, following an objective and logical analysis. Jha (2008) defines research as the search for knowledge and the discovery of the truth.
Banks sector is playing an important role in economies. The banking industry, as the classic and the most influential of financial intermediaries, facilitates economic operations. Financial sector in the worldwide country has been changes over these years by looking the changes of financial structure environment and economic conditions. Thus, banks are a very important point to financial system and play an important role as control and contribute growth to the economic sector.
Research which is also known as the search for knowledge is an art of scientific search for specific information. According to Clifford Woody, the research includes defining and redefining problems, formulating hypothesis and suggested solutions, collecting, organising and evaluating data, making deductions and reaching conclusion and further testing whether the conclusion will fit into formulating hypothesis. Research Methodology is a scientific and systematic way of finding solution to a problem. In this research, researcher has studied various steps for research like problem along with the logic behind them. For this study, researcher must know various research techniques like mean, mode,
This is followed in section 5 by an analysis of the recent changes in the banking industry. With the development of the financial system, declining entry barriers and the deregulation of the banking industry make banks no longer the monopoly suppliers of banking services and reduce their comparative advantages which they usually hold in the past. Whether the reasons give rise to the existence of banks are still powerful will be examined here, while section 6 offers a way of considering whether banks are declining by looking at the value added by the banks. When the value added by banks is examined, banks are not a financial intermediation, which not only conduct the traditional services but also provide more diversified