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Importance of communication skills in social work practice
Importance of communication skills in social work practice
The process of communication in social work
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The engagement step in the GIM model is significant in that it is a process where rapport, trust, and understanding are established with the client (Kirst-Ashman, Hull, 2015). The social worker should utilize micro skills to make the client feel comfortable enough to communicate and reveal his or her concerns to the social worker (Kirst-Ashman, Hull, 2015). In the Parker Family Episode 1 video the engagement skill I noticed displayed by the social worker towards Helen and Stephanie is warmth. Warmth involves conveying a feeling of interest, concern, and can be conveyed verbally and nonverbally (Kirst-Ashman, Hull, 2015). The social worker allowed Helen and Stephanie to have a heated discussion before intervening, in the situation. The
“Engagement is the initial period where you as a practitioner orient yourself to the problem at hand and begin to establish communication and a relationship with others also addressing the problem”(Kirst-Ashman, K.K. & Hull, G.H., 2015, p.36). During this first process I will introduce myself as their social worker and have my clients introduce themselves as well. During this first process I will learn what their background and family information is so that I can give them the best possible support and help. I would also make sure that they know whatever we speak about will be kept confidential unless there is harm being done to themselves or others. At the end of the engagement process I learned that Juan Hernandez is a 27-year-old male. Juan works at an airport in the baggage department and works many hours of overtime to make money to support his family. Elena Hernandez is a 25-year-old female who works as a babysitter. Both Juan and Elena are of Puerto Rican descent. They both were raised and still live in New York City. Juan and Elena have been married for 7 years and have two sons. Juan and Elena’s sons are Juan Jr. who is 8 years old and Alberto who is 6 years
An example can be such as assessing whether the family is having economic stressors. The fourth step is to encourage an exploration of feelings and emotions. The fifth step is to generate, explore, and assess past coping attempts. Step six is to restore cognitive function through implementing an action plan. Lastly, there are follow ups for three or six months later (Roberts, 38). All the social work values fit with this approach. Service and social justice is shown in this model because if a social worker is on this case, they are provided the service of helping the family through the social issue of domestic violence. Dignity and worth of the individual is shown because each member is being heard and assessed, whether it’s the abuser or the victim. This model also establishes making a rapport and building a relationship with the clients, which fits with the value of important of human relationships. Finally, integrity and competence fit with this approach because the worker must be trusted with the information and be honest with what the outcomes can be. And part of knowing the outcomes comes with needing to be
A depiction of implementing both skills were displayed in the role playing video. “Engagement is concerned with establishing a relationship between the social worker and client, the value of which is critical to the rest of the planned change process. Steps in the engagement process include greeting the client, demonstrating effective attending skills, discussing agency services and client expectations, deciding if the agency and worker can help, offering appropriate services, and orienting the client to the helping process (Kirst-Ashman & Hull,
This essay is going to analyse and evaluate an interview between a service user (actor) and a social worker (myself) in regards to the use of communication skills and the theoretical framework that underpins those skills. Firstly, the essay is going to look into definitions of communication skills and secondly we will analyse the interview interaction and relevant communication theories.
I believe that my developing practice style coincides with Common Factors, as well as evidenced based practice. I think that a successful social worker must have the ability to connect with the client, build a trusting relationship built on trust and professionalism, and ensure that the needs of the client are being addressed first and foremost. I only believe there should be frequent check-ins to ensure that the needs of the client are being met and acknowledged. There are times that we may want to insert our own interests and agenda in to the work with the client, but this can severely hinder and deter the client’s interest and future participation in therapy. I think it is possible to incorporate these factors in to other evidence based
Therapeutic intervention serves as the building and power blocks for the clients to build themselves up and help them make changes for a positive outcome. As indicated in the presentation regarding the principles of NASW, social workers must practice those principles when working with the member to help them grow resulting in effective outcomes. Applying this approach means that therapy is client centered and focused around the members values, vision, and supporting their rights for treatment. Social workers help members realize their own strengths to overcome challenges. According to the literature Applying Theory to Generalist Social Work Practice by Langer & Leitz, "all people gravitate toward self-actualization" (Langer & Lietz, 2015, p. 140). The application for humanistic/client centered intervention is that engagement involves gaining trust and acceptance of the client so that the social worker can assess the members biopsychosocial profile that will help gain an understanding of the member and needs and creating a treatment plan with obtainable and measurable goals (Langer & Lietz, 2015). Social worker provides client centered interventions that help the member realize personal strengths and build up self esteem and actualization (Langer & Lietz,
Particularly, this visit intent was to just offer support to the client to offer conversation and companionship. Intentionally, the student social worker wanted to discuss with the client about her meals and to see if she would like to get up into her chair
The advocate, though not a social worker, was mirroring what we have been taught in Generalist Practice of how to act when talking with a client. The advocate did an amazing job with her non-verbal communication, which included was facing the woman, had her arms open to her, maintained eye contact and would nod along as the survivor told her testimony.
As cited in cited in Cournoyer, 2008, p. 8, the social worker actively seeks to involve significant persons in the client’s life in the helping process. He welcomes Rosemary and clearly introduces himself as the social worker. He also tells her to go ahead and say something about herself too and her agenda for the session. He is also welcoming, warm, genuine, accommodative, sincere and shows empathy. He commented on her appearance too saying that she looks younger than her age. There is also respect and boundaries shown through the conversation.
In the interview, the counselor asks Logan Why? After Eboni told her that she was pregnant. Did you want to get pregnant did you use protection”? I believed that the counselor was incompetent, and was not culturally competent or gender sensitive, regardless of the race many cultures share different beliefs and as a social worker we should respect that and not form a special gender to a certain religion but understand the individual family beliefs.
F. G. Reamer, Ph.D. believes that “social workers should attempt to distinguish between private conduct that directly interferes with, or has the potential to interfere with their performance of professional functions and obligations and private conduct. That directly interfere with or has the potential to interfere with, their performance of professional functions and obligations and private conduct that is tangential or unrelated to professional obligations” (Professor at Rhode Island College, 2018). Angelina reminds her clients that she sees at IMH that she is their social worker at IMH and her role in the church is separate from her work, that she is a parishioner and a Sunday, school
Zeece (2009), and Arbour, Signal, & Taylor (2009) presented a programs that aims to increase kindness through literature as a method of promoting prosocial behaviors and compassion. Andersen, Saribay, and Thorpe (2008) reviewed on relationships and developed the integrative model that points to the importance of conveying interpersonal warmth and kindness for directing toward similar goals within groups of different backgrounds. This concept was tested in the real world which found that families with early intervention services had significant positive relationship (Robilliard, 2005).
A social worker must have the knowledge and skills to apply to intervention strategies that can address key issues through a wide range of tools (Miley, O’Melia & Dubois 2013, p. 7). To devise an intervention plan for the case study, Miley’s (2013, p. 112) four step model is utilised.
Just like in our textbook they worked in teams one of the EA handled that class and got them to give the student space while my supervisor intervened with the student. With this I can say that it relates competency area two focusing on social work practice and ethics. Each day I still debrief with my supervisor, which is also apart of area 2. I feel that are number three is where I excel I have “actively initiates and sustains interactions with clientele (understands that any contact is rapport building and “assessing”) showing increased autonomy, independence and entry level competence” (Gough/Murray, 2016. P6). I also have been practicing writing progress notes. Each day working with the student who has final projects I would write down what we worked on and the goals for the next day that I was there. Mostly the goals where to move on to the next set of slides, this activity relates to area number four and how I demonstrates ability to develop effective, purposeful working relationships with clients as well as demonstrating the ability to mutually determined appropriate goals/service plans with clientele served” (PG7) I have continued to learn about the relevant diversity factors of clientele served (history, socio-economic status, age, abilities sexual orientation, developmental stage, gender
When starting construction on a new building, there are plenty of things that can and will go wrong. You will start to lay out the plumbing and find that it clashes with a wall or beam that cannot be moved. To finish your project, you must take more time and more money to adjust to the new layout. Another scenario is the owners won’t let you start construction because they can’t see the end result or where the specific design implements that had asked for are located. For the past few decades the architecture, engineering and construction (AEC) industry has been looking for a solution to this problem. Projects would be set back due to design oversights. Without anything to predict these problems before they happen, these little setbacks were a common occurrence. Once building information modeling (BIM) was born, it was like their prayers had been answered. The future was here.