Some people will probably have more than one restaurant that they love to get the chance to eat at. When going out to dinner at fine dining restaurants, for example, the Bonefish Grille, people will be thinking about having an enjoyable night. When people hear the words “fine dining” those words make people start to think about fancy table clothes, people in tuxedos and so forth. Evaluating a fancy restaurant involves accessing fine dining customer service because it determines that all restaurants attempt to serve their customers and in the meantime maintaining the quality of their service they offer. To fully evaluate a fine dining restaurant includes accessing the atmosphere because it determines that all fine diners can have any type of …show more content…
For the majority the time, most people know what they want when they go to a restaurant. However, another good factor that makes The Cheesecake Factory’s menu so impressive is the fact that the restaurant offers a variety of selections on the menu. The menu consist of more than two hundred menu items, including appetizers, pizzas, salads, pastas, fish and seafood, burgers, sandwiches and their legendary cheesecakes and desserts. An example, the famous Cheesecake Factory “steaks, chops, fish and seafood.” In addition, with those dinner options, there are several choices of sides included in the meal. To be specific, the southern fried catfish. The sides that the southern fried catfish includes mashed potatoes, green beans, buttered corn and remoulade sauce. There’s another famous dinner meal the Cheesecake Factory offer and that is the Jamaican black peppered shrimp that dinner choice is “served with rice”, the sides includes “black beans, plantain and cool mango salsa.” Also, with those dinner meals, there is a few appetizer selections that includes, “the parmesan-garlic cheese bread, roadside sliders, chicken pot stickers, avocado eggrolls, quesadilla, tex mex eggrolls, southern fried chicken sliders and so forth.” There are two most popular appetizers to choose from which, are the “parmesan-garlic cheese bread” and “roadside sliders.” The parmesan-garlic cheese bread is a Cheesecake …show more content…
The hostess at the Cheesecake Factory is continually welcomes, someone who comes into the restaurant. Generally, most people who goes to a restaurant, appreciates awesome customer service. Some people who goes to restaurant get better customer service than others. For instance, if there’s large get-togethers, at these restaurants some customers might assume that the waiter or waitress will be totally worried and mess up the customers’ orders and not deliver good customer service, but then again, they offer extraordinary customer service. Additionally, at the host stand the guests are constantly situated, unless it’s occupied, which the customers are anticipating that it should be often. The hostess at all restaurants is responsible for sitting the customers and tries to have them situated at the earliest opportunity. At the point the customers are seated, they are then greeted by their server, who introduces him/herself at that time. All the servers are friendly and work hard to get guests whatever they need while they are dining with them. The servers are not hard to miss because they are required to wear a long sleeve white shirt, and a tie compared to other places uniform. All the servers at the Cheesecake Factory has an awesome state of mind and always do their job with a smile on their face. The servers work as a team, so whenever food is ready, a server who isn’t busy helps
Lag times happen at restaurants often causing service breakdowns. These breakdowns can lead to longer wait times, longer lines, sometimes service and product quality can decrease. For example, if someone messes up an order for a
One quality that is involved in a restaurant is the atmosphere and the positive energy it gives off. Considering the Western theme, they have the restaurant well decorated from the entrance, to the place where you sit. The walls are painted with tumbleweeds on them, with great lighting that allows you to see, and not go blind. The plates and silverware are very nice, as is the food that goes into them.
For more than five years, Eliza White has gained diverse experience in customer service across a range of fields. She is currently balancing her studies with working as a waitress at Scoozi, a local Italian restaurant. Eliza understands and executes the duties necessary for a family-owned restaurant, excelling at communication with her co-workers and accommodation of patrons’ needs, recognizing customer experience is the top priority.
In Las Vegas’s classic Fremont neighborhood north of the strip, a Denny’s is open 24/7 to satisfy a craving for classic American fare, anytime of day. All day breakfast is always a big hit at Denny’s. The new fluffier pancakes with seasonal flavors, such as the salted caramel and banana cream pancakes, served with eggs and your choice of bacon or sausage. Popular lunch and dinner entrées include the crispy breaded chicken strips, the Cali club sandwich with turkey, bacon and avocado and the sweet and spicy honey jalapeno bacon sriracha burger on a hand-pressed 100% beef patty. Denny’s also has special menus for children, seniors, the health conscious, as well as the wallet conscious with $2, $4, $6, $8 menu items.
The American diners exist for exactly that reason. Workers are there for making cups of hot coffee or short meals and brunches. They are always working hard to cater you with their meals when restaurants are closed (Source B). In most diners, neatness and comfort is a top priority as diners are prefabricated structures with a counter, and stools just like any other restaurant (Source B).
Applebee's meals are reasonably priced. They have a deal called ‘two for twenty’. In this, there are two entrees and an appetizer. This is a popular selection. Also, they offer a multiple selection of types of food. For example, there is pasta, steak, fish, salad, and chicken. These are all served with an American flair. These entrees are complimented with a variety of appetizers available like, wings, cheese, salad, quesadillas and more. In compliment to the meal, a variety of beverages such as, soda, tea and alcohol are listed on the menu.
People are consumed with their own reality that they didn’t even acknowledge me sitting at a table watching them. Each person seemed to have their own stories different from everyone else’s. For the most part, the employees seemed to have similar interests in wanted to produce the best customer service. The customers had the same goal of wanting to try a new popular restaurant they might have been unfamiliar with. Overall, the general consensus was that a majority of people wanted to get on with their day with as little human interaction as
The warming atmosphere is one of a kind. Behind the counter are the caring faces of not just a worker, but a friend. Regular guests are called by name, sharing stories of families and the past week with the welcoming employees. Sitting all around in tables and booths are patrons from every category. Beside the window on a high table to the left is a lawyer, to the right is a mother and her two kids. In a booth in the back is a construction worker still covered slightly in concrete from a road job he had been working on back on 19th Street. All of these, enjoying a delicious meal of their special combination.
The Cheesecake Factory brings authenticity to many people around the world. It began from a 1940s newspaper recipe, that later turned into a dream. Accomplished by a woman and her family with desires to succeed in their business. At The Cheesecake Factory Incorporated majority of their employees say it’s a great workplace. It is known for it’s tasty cheesecakes and it’s enticing meals. The Cheesecake Factory is not just an amazing place to dine at for their pastry, but their restaurants cuisine is highly favored.
They frequently worked 18-hour days and did not have much business. In 1975 they made their business into a huge bread shop, and Evelyn made more than twenty assortments of her cheesecakes and treats. In 1978 there child David opened the "Cheesecake Factory Restaurant" in Beverly Hills, California (Volberda, Morgan, Reinmoeller, & Hitt, 18 April 2011). David's objective was to open a place to eat where the client would get liberal parts, innovative decisions; all while being made with crisp fixings in a warm happy with the setting. After thirty years and more than 150 areas, The Cheesecake Factory has outperformed the greater part of Orton's
The best customers of all three categories are the “I-am-or-once-was-a-server tippers”. These wonderful customers have the attitude of “I know how hard they are working.” and “Wow, our server is busy.” They are the customers who don’t say anything at all except for their order.
cakes among many other freshly made recipes. They have a special cookbook for all of the fancy
However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'
Rooms for Dessert adding Unique Ingredients to life’s Balancing act (Roberts.,2013) business plan is based on the belief customers will be impressed with the products and services offered and spread word of the quality provided. This will attract new customers’ thereby increasing business and revenue. Although the business is in the start-up stage the business has the opportunity of expansion in the near future, offering products to home parties or conducting in-office demonstrations would most likely increase customer base and attract new customers. As shown in the SWOT analysis (Table 1) Rooms for Dessert strength is offering a unique service differentiating from competitive restaurants offering similar or complementary products
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. The way people react to service can be very different from person to person. Depending on the way the customers are feeling, or the way that the server is feeling can be a big factor for the way service comes across. Service is an important part of everyone’s lives because majority of the jobs that people preform are service related. Poor service is an unfortunate part of life that everyone comes across. The way that I react to the poor service I receive is important and can change in the blink of an eye. Whether I react in an outspoken way, by getting loud and voicing my opinion. Or if I react in a quiet or apologetic way, it can affect my server, and the people around me, and myself.