Root Cause Might Lie

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Client unhappiness can introduce a notable number of challenges for a corporation. In the depicted scenario, the client conveys dissatisfaction with a writing piece produced for them by the company. The client expresses this dissatisfaction using expletive language and very vague feedback, leaving the corporation unsure of where this may have originated. The corporation is unsure of this due to previous work accomplished together prior, which had made this client the company's biggest profit. Through further examination, this paper will uncover an understanding of where the root cause might lie, propose an effective way to implement strategies to fix the conflict, and suggest how the company can adopt measurable strategies to avoid conflict …show more content…

In the context of the P.R.I.D.E Model, which stands for product, relationship, integrity, delivery, and empathy, it is evident that there are two key factors at play in this situation: product and relationship. The client's dissatisfaction seems to originate with the product, particularly the writing piece. According to the P.R.I.D.E model, the product should meet the client's specific needs, solve the client's problems, and maintain a high enough quality from the client's perspective However, the client's expectations were not met by the product. This is shown by the client's vague feedback and harsh words. Failure to meet the client's expectations indicates a lack of understanding of their needs. It also demonstrates a failure to solve the client's problems, which are both emphasized in the P.R.I.D.E. model. The model is a. Fixing the product as a whole may not be the only root cause of this conflict. Despite the corporation's belief in a strong relationship that may have been created, the client may have another viewpoint on this …show more content…

By looking at desired outcomes, each individual should establish specific goals for the future and objectives for resolving the issue. For instance, the client may aim for a different interpretation of the written piece, while the company may seek improved communication regarding feedback. Additionally, apart from considering the desired outcomes, they should collaborate to find a solution that encompasses a middle ground. With a deeper understanding of each other's perspectives, reaching an agreement beneficial to both parties should not be overly challenging. Proactive measures should be taken to avoid similar situations in the future. Assessing what could have been done to prevent this issue will help in addressing future recurring conflicts. One central issue that should have been considered before this conflict was the need for clear communication between the client and the company. The evident difference in views and perspectives on the product from both parties is a clear indicator of this. Maintaining clear communication is crucial, and it should be done regularly through various channels. This can be achieved by scheduling regular meetings, whether in-office or virtually. As the company relies solely on email and fax communication channels, it is imperative for them to explore alternative methods of communication to foster a stronger relationship with the client and prevent

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