Reduce Defensiveness During The Conflict Resolution Process

1. Describe a technique from the textbook (pages 165 - 167 and/or page 170) for reducing defensiveness during the conflict resolution process. Although talking is preferred to using force, not all talk is equally productive in conflict resolution. One of the best ways to look at destructive versus productive talk is to look at how the style of your communication can create unproductive defensiveness or a productive sense of supportiveness, a system developed by Jack Gibb (1961). The type of talk that generally proves destructive and sets up defensive reactions in the listener is talk that is evaluative, controlling, strategic, indifferent or neutral, superior, and certain. Strategy: When you use strategy and try to get around other people or situations through manipulation-especially when you conceal your true purposes-others are likely to resent it and to respond defensively. But when you act openly and with spontaneity, you’re more likely to create an atmosphere that is equal and honest.
2. I am 53 years old. If I lost my job, and there was a Hooters

This method has the advantage of being efficient and of giving greater importance to the suggestions of more experience members. The disadvantage is that members may feel their contributions have too little influence and therefore may not participate with real enthusiasm. (Essentials of Human Communication, Eight Edition, Page 186). For an example, on the reservation a local chapter house president may pitch a new decision to help others for the community. Meanwhile, chapter official members (community members) contribute their opinions and ideas relating to the new decision pitched by the chapter president. On the other hand, once the information has been reviewed and heard by the chapter president, he’ll present his final decision at the next chapter