Broward General Medical Center had various inefficiencies in its patient services and food service department, by integrating ERP and CRM will assist in tackling such issues. It presently utilizes out of date processes and lacks the technical equipment and advancements needed to improve its dietary inadequacies. It must Increase its awareness of technology and automation to improve efficiencies. Broward will benefit from advancements in supply chain technology by Investing in new software. This investment must also include equipping staff with any tool that would aid in improving the patients care whether it be in the area of services rendered or dietary needs. An essential benefit of carrying out an automatic ERP/CRM configuration is
West Florida Hospital located in Pensacola, Florida offered a pleasing Introductory Pharmacy Experience for me. Based on the West Florida Hospital website, they are affiliated with the Hospital Corporation of America known as HCA, which is the nation’s leading provider of healthcare. They provide private rooms for all their patients. This facility is the only one in the area that is an Atrial Fibrillation Certified hospital and first Accredited Chest Pain Center with PCI and Breast Imaging Center of Excellence. West Florida is a “for profit” hospital, and an Advanced Primary Stroke Center. The hospital offers many services in obstetrics, emergency care, oncology, orthopedics, cardiology/ cardiovascular surgery, neurology/ neurosurgery, behavioral
At its most fundamental core, quality improvement of healthcare services and resources requires disciplined attention to the measurement, monitoring, and reporting of system performance (Drake, Harris, Watson, & Pohlner, 2011; Jones, 2010; Kennedy, Caselli, & Berry, 2011). Research points to performance measurement as a significant factor in enabling strategic planning processes and achievement of performance goals (Tapinos, Dyson & Meadows, 2005). Thus, without a system of measurement that accounts for the performance behaviors of healthcare professionals, managers and administrative employees, quality improvement remains a visionary abstraction (de Waal, 2004).
Over the years food has changed from more natural occurring products to quick and easily accessible ones. I for one blame the companies who accept and encourage this. From the previous essay, it also provides a series of questions for which we should be analyzing our food: “How fresh is it? How far was it transported? How pure or clean is it?” (Berry). Simply, we need to be more aware about our food. Food used to be only grown. There was no way
The healthcare system has been introduced to many new electronic systems that are meant to increase efficiency and safety of the system. These initiatives are EMR, CPOE, HIE, regional health information organizations (RHIO), and enterprise resource planning (ERP). Each of these initiatives plays a different role within the healthcare system; however, they all have the same goal of a b...
Quality and quality improvement are important to any healthcare organization because these principles allows organizations to fulfill their missions more effectively. Defining what quality is may differ depending on whom is asking the question, as differing participates may have differing ideas about what quality means and why it is important. Being that quality is what unites patients and healthcare organizations, we can see the importance of quality and the need for strong policies and practices that improve patient care and their experience while receiving that care. Giannini (2015) states that this dualistic approach to quality utilizes separate measurements, conformance quality that measures patient outcomes against a set standard and
The purpose of quality initiatives is to promote safe, timely, effective, efficient, equitable patient centered care( DeNisco & Barker, 2013). The quality improvement evaluation is important in the health care industry to find out the best practice care and to provide high quality cost effective care to patients. The public and private agencies are the regulatory entities in the health care Industry which promote quality and safety in the delivery of health care. The major regulatory agencies are CMS, the Joint commission, and AHRQ (deNisco & Barker, 2013).
Quality assessment and quality assurance are often found together in health care quality literature. However, these terms are not always differentiated appropriately. Quality assessment is a measurement of quality against an establish standard (Shi & Singh, 2015). The measurement of quality includes the process of describing how quality is determined, identification of specific indicators to be measured, and collection of data for the measurement, statistical analysis, and explanation of the results (Shi & Singh, 2015). Quality assurance is included with quality assurance and is the process of implementing quality through continuous assessment and using the results from the assessments for continuous improvement (Shi & Singh, 2015).
I enjoyed reading your perspective on health care quality and the comparison that our social, personal and work life needs continuous improvement just like the health care industry. In addition, I agree with your examples on how Managed Care Organizations (MCOs), State Medicaid Agencies, Accountable Care Organizations (ACOs), and Federally Qualified Healthcare Centers (FQHC) used quality improvement measures to improve health outcomes.
Quality care, safe practices and principles, and accountability constitute the foundation of any health care organization (Huber, 2014). Addressing patient safety issues and improving health care quality may include reorganizing operations to improve efficiency, coordinating care with interdisciplinary team members, and using information technologies (Wang, Cha, Sebek, McCullough, Parsons, Singer, & Shih, 2014). In this paper, I will review my organization’s quality program goals, objectives, and management structure, how quality improvement (QI) projects are selected, managed, and monitored, and how nursing staff are trained and supported in
FedEx is constantly on the move, no matter how good their quality may be, they continue to look for ways to improve their customer service. Quality Driven Management (QDM), is an approach built on decades of experience, which FedEx has developed the highest levels of quality and leadership (n.d., Quality driven management to meet your needs, 2016). QDM pulls the best ideas and practices from many quality philosophies including Six Sigma, Lean and Total Quality Management to generate an approach to quality that is as unique as FedEx. Contrasting to most other approaches, QDM is best suited for a service business rather than manufacturing. Equating to QDM’s focus is always on the customer. FedEx aims to make every customers experience outstanding.
There are many theories can be used to reduce all these gaps and improve service quality. Starting from Total Quality Management (TQM) and as define by Kelemen (1995), “TQM is a philosophy and practice of management which aims to satisfy the customers by means of employee involvement, consistent leadership and continuous improvement. In so doing, it brings together a number of hard and soft technologies of quality management.” TQM features include good leadership and commitment from top management, staffs participation, customer-driven quality, continuous improvement, rapid response, actions based on facts and a TQM culture.
Quality is an imperative component concerning any item or administration. With the high market rivalry, quality has turned into the business sector differentiator for very nearly all items and administrations.
Companies are beginning to move their CRM application out of data centers and onto the cloud making CRM less expensive and easier to expand. (Shein, 2009) Technology advances are also allowing companies to begin to take better advantage of big data, combing internal data with social media and mobile to deliver more business value. (Goodwin, 2013) In the future, more devices will be connected to the Internet. Cars, buildings, bodies and many other things will be connected through sensors and it is expected that this increase in information will continue to drive the changes in CRM and how it is used to support sales, marketing and customer service. (Sartain,
TQM is promoting toward direct organizational performance through business operation (Alsughayir, 2016). Successful TQM implementation effects wide opportunity which is the main intentions to progresses of the organizational performance sustainability (Tan et al., 2015). In the literature many researchers has researched to the association between TQM principles and organizational performance has a direct and significant effect of them (Sinha, Garg, & Dhall, 2016). So it contained that, in the literature showed that TQM has a positive effect on organizational performance (Shafiq et al., 2017). Therefore, hypothesize 1 that:
Benchmarking is employed to boost core competencies, the essential business processes that enable an organization to differentiate itself from its competitors. A core business method could have a sway by lowering prices, increasing profits, providing improved service to a client, up product quality, and up regulative compliance.