Maintaining Office Operations

Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions, and training new employees.

Provide assistance to managers and support staff with day to day operations. Day to day operations include typing, editing, ordering supplies, producing and distributing a variety of documents including general correspondence, memorandums, reports and payroll. Accountable for verifying and printing payroll checks before submitting to manager for approval. Daily responsibilities are answering phone calls, resolving client issues, scheduling on-call caregivers, database management,

Provide intermediate Information Technology solutions and assistance as needed for the office and co-workers. Maintain, diagnose, and provide office solutions for all equipment including network area storage, desktops, laptops, copiers, fax machines, and cell phones.

Accountable for providing advanced technical and analytical support for two Supervisory Foreign Language Coordinators, Regional Program Manager, Linguists, Special Agents, Joint Task Force Agents, Intelligence Analysts, and Staff Operations Specialists for the Federal Bureau of Investigation. Other agencies supported by the Task Force included the Drug Enforcement Agency, Customs and Border Protection, Immigration Customs Enforcement, Michigan State Police, Detroit Police Department, the Bureau of Prisons, and local city police departments. Principal duties and responsibilities included reviewing data and information from multiple sources,

Delivered and maintained reliable face to face customer service by refilling prescriptions, answering questions/concerns, and completing financial transactions for purchases. Made contact with insurance companies to resolve customer benefit and billing inquires. Reviewed and billed various insurance companies to fulfill customers' requests for new prescriptions. Contacted and verified doctor offices on a daily basis to confirm written prescriptions for controlled medications and or narcotics. Coordinated, tracked, and maintained the inventory of prescription medications and ensured all controlled medications were dispensed accordingly to pharmacy protocols. Physically counted medications and attached prescription labels for pharmacist review. Responsible for counting down cash registers for opening and closing of pharmacy. Other duties included answering phones, mail, filing, and maintaining cleanliness of the