Iso 9001 Case Study

977 Words2 Pages
bulb-icon

Recommended: ISO 13000 quality management

The ISO 9001 derives from the quality management standards established for military and nuclear power fields. The publication of ISO 9001 provide a general applicable guideline to standardize a wide range of industrial areas, regardless of the type of product. Two typical industry fields will be selected to discuss how the implementation of ISO 9001 in their QMS.

3.2.1. Automotive industry

Quality in automotive industry reflects in three aspects: product quality, production quality and customer ownership quality (Juran 1999). Product quality means the product can satisfy customer requirements, like safety, drivability and so on. The manufacturing ability for qualitied cars is the production quality, which requires the quality assurance for …show more content…

One interview mentions the statistical control process changed from the single one to integrate into production process in German automotive manufactures was caused by the implementation of ISO 9001 to satisfy the requirements (Steven Casper 1999).

The other implementation reflects in supplier relationship. “System Supplier” strategy has been widely applied in automotive industry to reduce vertical integration and share business risk (Clark, Fujimoto 1991). The introduction of ISO 9001 provides a multi-recognition tool for OEMs to admit their suppliers’ quality assurance. Since ISO 9001 defines the minimum requirements for quality management system, it is possible for final assemblers to set a benchmark for supplier to follow. Members in the Verband der Automobilindustrie (VDA) agrees implement ISO 9001 and acknowledge mutual auditing (Steven Casper 1999).

In summary, ISO 9001 strengths the ability of organization in automotive industry for quality assurance to create an effective quality management system and enables the system transparence for partners and third parties.

3.2.2. Chemical and process

Show More
Related

  • Harley-Davidson Motor Company

    1188 Words  | 3 Pages

    Any time the company is looking into software project, there are areas associated with risk such as cost, time and relationship with suppliers. However, for Harley-Davidson, “collocation of suppliers with production facilities and their integration into company’s development process was the essential part of long-term relationship development”. Through a continued focus on collaboration and strong supplier relationships, the company could position itself to achieve strategic objectives and deliver cost and quality improvement over the long-term. Since, at that time company had no centralized system in place to handle relationship with suppliers and consequently, most of company’s time was spent on supplier management activities. For example, reviewing inventory, expediting and data entry. Furthermore, each supplier had different information systems for “Maintenance, Repair, and Operations (MRO), Original Equipment (OE), Parts and Accessories (P&A), and General Merchandising (GM) purchasing activities”. The systems, already provided by supplier, had to be further modified to meet individual need at each location, such as “the OE system at Harley-Davidson’s York, Pennsylvania site was different from the OE system in Kansas City”. However, due to long-standing tradition of gradual change implementation and focus on quality, quick transitions were unwelcome and did not come easy for the company. The size of the project determined how much risk was involved in terms of cost, time, and supplier relationships. The idea of switching to global purchasing system was seen as a threat not only in supplies and production flow interruption, but also in damaged dealer/customer relationships and lost sales. Furthermore, failure of the sy...

    Read More

  • ISO 9001 Case Study

    728 Words  | 2 Pages

    ISO 9001 is a quality management standard that helps a company or an organisation to continually monitor quality across all operations. As an internationally recognised quality standard, it outlines ways to achieve, as well as

    Read More

  • Brief History of the Development of Metalcraf´s Scorecard

    1058 Words  | 3 Pages

    There are several goals that Metalcraft was looking to achieve with the supplier scorecard, all having to do with the quality, timing and delivery of its suppliers. The scorecard’s goal was to ultimately rank its suppliers in an order that best described the quality of the products (the goal was to have minimum defect rates), timing (for their suppliers to meet production time restraints) as well as the delivery of the product (having suppliers delivery products in an acceptable timeframe). We feel that the scorecard is meeting its goal because it provides supplier ratings on a continuous basis rather than a single-audit, allowing the buyers to have a constant eye on the aforementioned areas. In addition, the scorecard not only provides the buyers critical information but it also travels through the system allowing for Metalcraft’s management team to view its suppliers as well.

    Read More

  • Car Technology of European and American Cars

    1183 Words  | 3 Pages

    The world of technology is ever changing and advancing. With the automotive industry in play technology is constantly surpassing what is available today with what can be done for tomorrow. Technology and the automotive industry go hand in hand with constant improvement to components of cars. Due to technology advancement there is competition within the car industry, especially between American car companies and European car companies. European car companies provide their buyers with innovative variety and revolutionary luxuries. European car technology is superior to American car technology due to their safety, entertainment, and luxury features.

    Read More

  • Quality Management Systems and Vocational Education Assessment

    1762 Words  | 4 Pages

    Clery, R. G. "ISO 9000 Quality Systems: Application to Higher Education." October 4, 1993. (ED 363 163)

    Read More

  • Lean Benefits Of Quality Management

    1255 Words  | 3 Pages

    Quality is an important part of any business rather from a customer’s perspective or a producer’s perspective. Quality from a customer’s perspective is they “want value and quality has become a major factor in the value of products and service” (Russell & Taylor, 2013, pg. 53). “The customer is the most important part of the production line” (Russell & Taylor, 2013, pg. 53). This can be referred to as quality of design meaning “involves designing quality characteristics into a product or service” (Russell & Taylor, 2013, pg. 54). Now let’s look at the quality from a producer’s perspective. This can be referred to a quality of conformance meaning “making sure the product or service is produced according to design” (Russell & Taylor, 2013,

    Read More

  • Six Sigma Case Study

    1171 Words  | 3 Pages

    The Six Sigma approach was designed by Motorola in 1986. The primary objective of the concept was to develop a tool for tallying the process defects and, as the result, improving business operations. The foundations of the approach are the customer needs, statistical analysis of data and facts, and timely execution. The method promises numerous benefits such as increasing performance and profitability of an organization, improving product or service quality and employee morale, decreasing costs, the growth of market share, the higher level of satisfying customer needs, etc. (Meredith & Shafer, 2013). The primary advantage

    Read More

  • Case Report - Longxi Machinery (China)

    1526 Words  | 4 Pages

    The total quality management is valuable asset for Longxi providing it was an competitive edge over most of other competitors. However Longxi needs to improve the quality control system further to meet industry accept standard, i.e. ISO9002 to expand further into the overseas markets.

    Read More

  • What´s an Audit?

    641 Words  | 2 Pages

    The International Organization for Standardization – ISO9001 – defines an audit as “A systematic and independent examination whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives”.1

    Read More

  • Activity-Based Costing ( ABC )

    3359 Words  | 7 Pages

    9. Lofgren, G.Q. "Quality System Registration: A Guide to Q90/ISO 9000 Series Registration." Quality Progress, May 1991, p. 37. 10.

    Read More

  • A Report on the BMW Group

    1982 Words  | 4 Pages

    As a result of the increased demand of cars, the competition among car companies is becoming intense. Although the market of car is the biggest growing market in the world, there are still some companies who make cars failing year after year. However, there are some outstanding car companies such as The BMW Group performing distinctly.

    Read More

  • General Motors: Quality Management System

    1108 Words  | 3 Pages

    These procedures and practices are used both by GM and by their vendors. The policies vary from layered inspections, statistics, process failure modes, effects analysis and control plans (Drew, 2011). All quality measures produce a graded system of quality management utilizing quality tools. An example of quality control test is that of speedy response wherever dilemmas are resolved quickly and immediately throughout visual management. Individuals responsible for specific tasks are kept accountable for some corrective actions that may subsist. What General Motors did was ignore this quality measurement when it was dealing with the problems of the Chevrolet

    Read More

  • Customer Satisfaction Strategies

    1040 Words  | 3 Pages

    We commonly view quality as a physical property of our product and therefore see our task as producing a product that meets these physical characteristics.

    Read More

  • Environmental Management Systems

    4693 Words  | 10 Pages

    . ISO 14001 is a management standard, it is not a performance or product standard. The underlying purpose of ISO 14001 is that companies will improve their environmental performance by implementing ISO 14001, but there are no standards for performance or the level of improvement. It is a process for managing company activities that impact the environment.

    Read More

  • Quality Management System

    1811 Words  | 4 Pages

    It is known as ISO 9000 family and the ISO 9001 is the one which is concerned about the requirement of the QMS. Of course, that creates the needs for understanding these standards in order to get the certificate from the organization which is authorized by the ISO. That also creates the need for the training which is very important for companies to implement the QMS. The standards have been developed the course of the quality history from needing a quality control to a quality assurance. Basically, implementing a Quality Management System is important for companies to succeed in today’s market, and will enhance customer satisfaction, and improve internal process. It becomes more and more a necessity for international companies because it saves a lot of money in one hand and time in the other. Nevertheless, implementing such system requires an effort, training, and using consultant companies to ease the establishment of the system and to get the certificate eventually.

    Read More

More about Iso 9001 Case Study

Open Document