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Factors affecting communication in nursing
Professional communication in nursing
Importance of verbal communication over non verbal communication
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The student nurse maintained strong non-verbal communication by adopting the behaviours stated in the framework of Egan’s SOLER acronym (1986, cited in Kraszewski & McEwan, 2010: 6) which means: squarely face the person; open your posture; lean forward to the other person; eye contact maintained; and relax whilst attending, she began adopting these non-verbal behaviours. By following these guidelines the student nurse was able to appear open and approachable to Sam and her body language indicated her concern for his well-being. This was apparent by the student nurse sitting at the same height as Sam, placing a comforting hand on his arm and sitting in a proximity that was close enough to show a friendly relationship, but no so close as to invade the patient’s privacy. The student nurse was aware that a degree of uncertainty is present with regards to the use of touch, noting that it is calming to come patients, but uncomfortable or threatening to others …show more content…
Handovers are one of the most important aspects of nursing, and the perfect opportunity to discuss Sam’s treatment, communicate the problems and concerns that have arisen and ensure that everyone on the team understands what is transpiring in regards to the patient (Entwistle, 2011). This detailed handover was achieved with both a verbal and written account of the encounter, resulting in a thorough understanding of the encounter for staff who were not present at the time. It is due to clear documentation that the likelihood of Sam receiving the best care is increased, and as the old adage goes “If it isn’t documented it wasn’t done” (Balzer-Riley, 2012: 139-140). Record keeping is not just completed to ensure the best possible care for the patient; by producing a written account of the event the student nurse is also protecting herself by providing evidence of what took
In the nurse-patient relationship, there are three phases that help the relationship develop. Craven and Hirnle (2009) describe the first phase, orientation, “consists of introductions and agreement between nurse and client about their mutual roles and responsibilities” (p. 329). It is in this orientation phase that first impressions are made a...
Upon the first point of contact between a nurse and patient, the way a nurse communicates through words, gestures or facial expressions can affect the patient's perception of the nurse. Communicating professionally helps to portray the nurse in a good light. This is important as having a positive perception of the nurse's image and behaviour is crucial to building patient trust — one of the key elements of a therapeutic nurse-patient relationship (Bell & Duffy, 2009; Wadell & Skarsater, 2007). The need for the establishment of therapeutic relationship is supported by th...
As a nurse, the author will ensure that as a leader, she delegates information by providing a holistic perspective of the patient’s needs and diagnoses. This will help the UAP to understand the importance and urgency of the tasks delegated. The nurse will also work to obtain a trusting, open, and honest relationship with the UAP. If the UAP believes the nurse has the UAP, the patient, and facilities best intentions at heart, the UAP will be more likely to carry out the delegated tasks without adjournment. The nurse will make sure to be mindful of why the UAP may have performed a task in an untimely, or incorrect fashion, and take responsibility for the mistake. The nurse will then consult with the UAP and adjust how communication takes place, to ensure that tasks get carried out correctly, in a way the nurse means for the UAP to carry them out. Overall, if the nurse and UAP can foster a trusting relationship that allows for open dialogue, and willingness to change the patient will receive the most optimal care, and in turn have the most positive
Literature Critique This literature critique reviews Catherine McCabe’s article, Nurse-patient communication: an exploration of patients’ experiences (McCabe, 2002). She has obtained many degrees related to health care (Registered General Nurse, Bachelor of Nursing Science, Registered Nurse Teacher, and Master Level Nursing). She has many years of experience and is currently teaching at Trinity Center for Health Sciences. As stated in the title, this study will review the patient’s interactions with nurses in relation to their communication. This study used a qualitative approach, as stated within the article, by viewing the life experiences of the participants.
“Touch and personal interactions with patients are the hallmarks of our nursing practice” (Green 2013,p.253).
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
two or more people; this is something that we do all the time. It is
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
Communication is a vital skill in all facets of life and all occupations. Before a person begins work, they first interview with the employer, where their communication skills are made apparent. These skills are vital to daily success in the workplace, whether they are used in direct communication or indirectly through the written word. It is crucial that the true meaning of what one person is trying to communicate to another is made perfectly clear the first time to ensure efficiency and success throughout all paths of life. There are also several situations for communication a person may experience. Communication situations can happen at any point in a person’s life, and it is imperative that a person is prepared for these situations when
Nurses today need to have excellent communication skills. Receiving information from patients is the most important aspect of nursing. If nurses are unable to communicate with their patient then they would not be able to have a relationship with them. Communication is where two or more people interact with each other, by using sounds and words, this is verbal communication. Some individuals have different behaviors where they try to express themselves to others without using spoken words, this is non verbal communication. Once nurses have the proper communication tools, techniques and evidence based practice, when communicating with their patient, they would get the necessary information needed from the patient to properly diagnosis them.
My preferred method of interacting with a patient is therapeutic communication and how I communicate with patients daily. Consequently, communication with a patient can be verbal, written, body language, gestures or nonverbal. Avoiding nontherapeutic communication is best practice, as I feel giving a false reassurance is of no benefit and asking “why” questions, is uncomfortable and can make patients and/or family members defensive. A nursing instructor years ago taught me not to tell a patient “you will be fine”, as that is a promise you cannot keep. Instead, I always tell patients “we will take very good care of you”.
Communication is a simple process and known by everyone as it is an inborn activity. Yet, there are people suffering from language disorder, who cannot deliver speech normally. Therefore, especially for nurses, it is important for us to learn different communication skills to talk with different people.
A therapeutic nurse-patient relationship is outlined as a helping relationship grounded on shared respect, trust, the encouragement of having faith and hope in oneself and others, and emotional support (Pullen et al., 2010). In doing so, the nurse can establish complete satisfaction of the patients needs, whether it be physical, emotional or spiritual. This relationship produces when the patient and the nurse come together in harmony and peace (Pullen et al., 2010). Efficient verbal and nonverbal communication is an essential aspect of interaction between nurse and patient – in doing this, the patient feels on par with the nurse, as an equal, rather than having no indication of what procedures are taking place (Pullen et al., 2010).
The health-care provider should always be prepared to go that extra mile when it comes to meeting the patient’s needs. It is also important that when you are approaching someone that you are aware of the body language that you are expressing. Many cues to quality are related to poor use of language and nonverbal snubs, such as hospital employees avoiding eye contact with visitors in the hospital and acting like they are not important. It is easy to not realize the language you are expressing by the way you are holding yourself. A smile goes a long way to make a patient and visitors feel welcome and
Furthermore, it's important for the nurse, after greeting the patient to sit squarely and face the patient through trying to avoid sitting behind physical barriers, such as a desk while patient is in a hospital bed, pull up a chair, or if there isn’t a chair, ask permission to sit on the edge of the bed as being seated less¬ens the intimidating visual impact of the nurse towering over the patient, which can make the patient feel vul¬nerable and give the patient a feeling of some form of partnership in the discussion, also, it’s easier to achieve level of eye contact in the seated position which conveys honesty and integrity (Carter-Brown, 2010; Baile et al.,