First Line Supervisor Training Case Study

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How important is First Line Supervisor training?
Once an officer feels the need to make a difference in his or her organization, they have the option to level up in the ranks and become a supervisor. Becoming a supervisor comes with a plenty of responsibilities and benefits that contributes to a good work/life balance. With this in mind, being a supervisor also comes with a great deal of responsibilities such as having to make a schedule that accommodates officers as much as possible, handle complaint whether it’s from employees or non-employees, and/or report to a supervisor above his or her level. Not to mention, due to being supervisors being the authority figures of organizations, having a better schedule and a higher salary, it looks appealing to the subordinate staff.
In addition, First Line Supervisors play a crucial role in organizations. In organizations, direct supervisors structure the work environment of employees. For example, they communicate job roles and expectations, provide feedback to employees, and relay information about the broader organization (Ingram and Lee, 2015). These roles also include motiving the team, …show more content…

In this instance, I totally agree Sergeant Rick’s decision. He was fairly new to the position as a Sergeant (supervisor), therefore, if Officer Johnson was his “friend” he would have understood his reasoning for the decision he made. It’s a complete difference when a person transforms from an officer to supervisor. Sergeant Rick gave Officer Johnson options, but they were not available. Sergeant Rick followed the policy and since his Lieutenant did not his back, it showed the character and leadership style of that Lieutenant. This situation was taken personally instead of professionally. What’s the point of having a policy if it is not enforced? Not to mention, Sergeant Johnson had a reputation for using false sick

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