Explain How To Lead Effective Workplace Relationships

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Lead effective workplace relationships
Assessment Task 2: Project
Part A
Agenda Template

To: aman@Cricketequip.com.au; vijay@Cricketequip.com.au; sam@Cricketequip.com.au;
From: jagwinder@Cricketequip.com.au;
Subject: Recent customer service issues within Cricket Equip
Date: 08/09/15
Meeting topics to be discussed:
1. Meeting introduction and welcome. 8am – 8.15am
2. Current customer service issues within Cricket Equip. 8.15am – 8.45am
3. Cricket Equip’s customer service standards and requirements. 8.45am – 9.15am
4. Recommendations for customer service improvement. 9.15am – 9.45am
5. Staff feedback on how customer service can be improved. 9.45am – 10.15am
6. Staff training needs of customer service. 10.15am – 10.45am
7. Meeting conclusion and summary. 11.00am – 11.45am …show more content…

Seek feedback on ideas and customer service training requirements:
Listening and active listening: we have to listen our customers why they don’t happy with our service what we have to do for improve our service, get the feedback from customers and write down a note.
Asking questions to gain information, clarify ambiguities and adequately understand requirements: we have to ask to customers what their needs, why they don’t happy are with our services .if they want more clarification about our products then we have to give them.
Meeting presentation:
(Please see the attached PPTs)

Part

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