Persuasive Essay On Customer Service

1331 Words3 Pages

It's very well known that a companies success is not only dependant on the possession of a good product or service, but the key aspect to a successful business is excellent customer service. As the market grows, now more then ever companies are emerging, they are offering very similar types of products and services. Successful customer service can be a way a business becomes original and unique, it can be the key to attracting and maintaining loyal customers. Good customer service can start-up a business while bad customer service can harm a company. An average customer that experiences an issue will complaint to 9-10 people about the problem. A customer that received support to their problem and a potential solution will tell at least five …show more content…

How do you tell your clients that they are valuable to your business? In today’s market there is a large availability of online tools that can create excellent and responsive customer service support. Different online tools can be integrated into a products or service website. Such tools can improve customer satisfaction and retention. Whether you have just 1 person handling customer care or a whole group of people there are many tools that can improve, organize and maintain excellent customer support. The most important tool is customer satisfaction. There are many online customer satisfaction tools available which will allow your business to evaluate and measure the satisfactions of your clients. Customer satisfaction is a great way to measure how pleased the customer is with your product, how easy or not so much it is to navigate through the check out process and really anything that you decide to add to the customer satisfaction survey. A tool called ZenDesk is a help desk and ticket support software that offers a support system that is organized, and prioritized to ensure that customers queries are responded to within a set time line. This tools can automatically measure customer service satisfaction by offering customers to rate tickets after each query is solved. This tool also provides the possibility to measure the time frame in which a query was solved. An online chat session is also available …show more content…

A simple point system is the most common form of a loyalty program. It can be simple process of customers earning points which translate into some type of reward. Rewards can differ by offering discounts, freebies, special customer treatments, whatever the reward might be clients are coming back to to work toward a certain amount of points to redeem their rewards. A very popular and successful form of reward is when a client recommends the product to someone else, which for example can give a 10% discount for the word of

Show More
Related

  • Thorpe Park Customer Service Essay

    3500 Words  | 7 Pages

    High levels of customer satisfaction will not guarantee future sales, but are more likely to result in repeat future sales than indifferent or poor customer service. Moreover, satisfied customers are more likely to try out other products/services in the firm’s range, or recommend it to friends and family. Build on customer loyalty Customer loyalty is valued highly by most businesses and can be

    Read More

  • Walkers Shortbread Case Study

    1548 Words  | 4 Pages

    According to Business Studies ‘’Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the additional elements of service that they receive from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for’’ (Business Studies, n.d).

    Read More

  • Customer Service

    340 Words  | 1 Pages

    The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.

    Read More

  • Comparing HEB And Wal Mart

    1019 Words  | 3 Pages

    First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out

    Read More

  • Persuasive Essay

    1719 Words  | 4 Pages

    Imagine dedicating your life to a university not only on the academic level, but also the athletic level. With a full scholarship your time is dedicated to getting to class on time, finishing assignments, and making it to mandatory practices while also maintaining a strict workout schedule. With your day pretty much full of responsibilities, you do not have the time for a job to pay for anything that you may need outside of tuition, books, and housing. If your car breaks down or you run out of gas you have to pay for that out of your own pocket which is fairly difficult when you do not have an income to cover the costs and if you accept money or free services from any businesses, you could lose you eligibility as a NCAA athlete and lose your

    Read More

  • Customer Service Case Study

    1457 Words  | 3 Pages

    Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.

    Read More

  • Sports Authority Essay

    700 Words  | 2 Pages

    Also, the rewards program is based off a point system and when one has earned a certain amount of points they send them a gift card to spend however they wish. Though, what the consumers don’t know is that by applying for their free rewards program, they are collecting data and constructing analysis to make them into loyal consumers.

    Read More

  • In Search Of Excellence by Peters and Waterman

    832 Words  | 2 Pages

    Close to the Customer: Customer satisfaction is very important throughout all the roles that the business plays. Many companies forget about their customers, whereas successful companies have an obsession with their customers. Excellent product quality and reliability will make a satisfied customer. Great service will keep the customer coming back.

    Read More

  • Customer Service Recovery

    882 Words  | 2 Pages

    Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.

    Read More

  • Collier's Five Components Of Customer Service

    935 Words  | 2 Pages

    a) Good customer service is a critical component of a quality product. Collier (2011) states that service needs to be consistent, continuous, thoughtful and available. These are crucial in meeting and exceeding customer expectations. Collier also continues on to state that staff providing customer service must have appropriate skills, knowledge and personal attributes to execute a high standard of service. These skills have been identified by Collier as listening skills, punctuality, courtesy, integrity and grooming. The skills and qualities identified are reflected by the five key components of customer service tangibles, reliability, responsiveness, assurance and empathy. The five components have been provided by the SERVQUAL service measuring

    Read More

  • Four Eras Of The Marketing Revolution

    1787 Words  | 4 Pages

    Many scholars believe that customer satisfaction has a crucial role in the success of a business, and is pivotal in increasing the overall profitability of the business (Kotier, 1991). Customer value is gained through the experience they receive from the goods or purchases they have obtained from a certain business. Customer value has various definitions and concepts, Holbrook (1999) stated that it is a kind of “interactive, mutual, and preferred experience”; but simply said, “the term customer value has many meanings.”

    Read More

  • Customer Service At The Restaurant Business

    1798 Words  | 4 Pages

    There are many skills and techniques to learn before a business can have excellent customer service. If you are not putting the customer first and putting all else aside, it will show and slowly you will lose business. Learning how to speak positively, exhibit inviting body language, and listen actively are just a few of the skills that need to be taught to all employees that deal with customers. By providing adequate training and using that knowledge to the best of your ability, you can have the best customer relationships and a loyal following that could open new doors for new customers or even new stores. Giving outstanding customer service is a requirement if you want to keep your business open and prospering.

    Read More

  • An Effective Online Customer Experience

    1038 Words  | 3 Pages

    Customer service is constantly evolving. A few decades ago, businesses considered customer service an unnecessary expense. Now, companies view it as a competitive advantage in the marketplace. Research reveals that “80% of CEOs believe they deliver a superior customer experience, but only 8% of their customers agree”.

    Read More

  • Reflection Paper On Customer Service

    1049 Words  | 3 Pages

    I am a customer service representative at a health company funded by the state. I hear a lot and a lot is expected from me. My job description consists of talking to members over the phone. I explain about their benefits, services that we offer, obtain personal information, I verify authorization, look for provider and etc. With being the first point of contact I try hard to deliver the best customer service that I possibly can; so that I can show that I really cares about the members. The three core values that help me work with my customers are respect, honesty, determination, these three values has shaped me into the young lady that I am today, but most importantly they help me provide great customer services.

    Read More

  • Customer Value Essay

    1529 Words  | 4 Pages

    According to David Jobber (1995), marketing- oriented organization endeavor to create customer value with a specific end goal of attracting and retaining customers. Their main aim is to deliver better esteem to their targeted customers. In doing as such, they actualize the advertising idea by meeting and exceeding customer’s needs better than the competitions.

    Read More

More about Persuasive Essay On Customer Service

Open Document