Report on the Business of Marks and Spencer

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Report on the Business of Marks and Spencer

· Classification of the business to its ownership

· The benefits and constraints of ownership

· The objectives of the business and how well they meet them

· The structure of the business

· The functional areas and how well the business meet objectives

· Management style and culture

· How quality assurance and control system contribute to added value

· Alternative methods of quality assurance and control

· Communication channels within the business

MARKS & SPENCER[IMAGE]

AN INTERNAL INVESTIGATION OF THE BUSINESS OF MARKS & SPENCER

Introduction

---------------

1.0

This is a report on Marks and Spencer a well known retail company. The

business that I have chosen to do is well know in the UK retail. This

business is Marks and Spencer. Marks and Spencer has also recently

been in the news for falling profit and sales in 1999/2000. So Marks

and Spencer is business which is on it way to recover. Famous for

setting the highest of standards in the retail industry, pioneering

its own chargecard and generating such snob value on its products, yet

controlling prices to bring their products within most people's reach.

Marks and Spencer has extended its brand overseas where it continues

to achieve substantial growth. This is likely to be its main source of

growth in the near and long term future as the company develops its

franchise business.

There are a total of 628 locations worldwide. The company also makes

great weight of how it is run - first class customer service,

operating efficiency (through economies of scale), long-term

partnership with suppliers, financial services, staff remuneration and

overall packages the best in the high street. Following a wide-ranging

and detailed strategic review of its business, the Board of Marks &

Spencer has announced significant changes to the Group strategy and

structure.

The Board and management team is committed to restoring profitable

growth. This will be achieved by total focus on the recovery of the UK

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