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Aspects of effective communication
Communication skills:quizlet
Communication skills personal and professional
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Listening Process
Listening is a difficult process. It does not take much effort to lose track of what the sender is trying to communicate. Good listening is required to properly complete the listening process, if poor listening takes place it reduces the retention capacity and sender do not receive proper response.
The body language at the time of listening should also be conducive to the communication process. It is important for the listener to listen accurately and respond, as listening is often a dialogue rather than a monologue.
“Listening is a process of receiving, constructing meaning from, and responding to spoken and/ or non-verbal messages”
- International Listening Association
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As soon as the message is received by the listener it goes to our ‘sensory world’ i.e. to our senses. Through sound waves it enters our ears and then to the brain. However, it depends on our mind whether to grasp sound or not. If there are various sounds in the environment at the same time, our brain chooses to respond only to few sounds.
7.2 Decoding:
The process of decoding begins as soon as our mind captures the message. Decoding takes place as a conscious exercise. If the sender has been careful, decoding will be an easy task for the receiver. The message received is considered useful or useless. Filtering begins here; receiver retains to that part of message which makes sense to him and discard the rest.
7.3 Interpreting/ Comprehending:
At this stage filtered message is assigned a meaning. Unless the person is very specific while coding the message the meaning will differ, it will not be similar from person to person. According to one’s own perceptions people comprehend or understand the message. This activity may also be described as absorbing or interpreting, as the listener has not only used body, but also intellect in grasping the meaning of the
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At this stage many questions comes in the mind of the listener, and he decides to critically analyze the message sent by the speaker.
7.6 Responding:
Response of the listener may take place at the end or even in the mid of communication. Response occur earlier if the listener ask questions to clarify the doubts and to empathize with the speaker or if it is intended to just provide feedback to the sender, response occur towards the end.
This is the stage where receivers will probably try to consider the statement with their own expectations. If there is harmony between the two, the response will be well prepared and helpful for everyone’s growth.
It is necessary that the process of listening does not break down, because if this happens it will not be effective. The speakers need not to ignore the listening process, as the effective delivery of the speaker affects the receivers listening capabilities. In this process there is the constant interaction between listener and speaker through the feedback provided in verbal and non verbal way.
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Listening and responding to others has a major role to play in good communication and as such, satisfy their own purposes in life. People communicate with each other for getting information across, for learning and evaluating purposes, for listening and observation purposes or for mere enjoyment or recreation. However, it is a well known fact, that no two people listen, communicate or respond in the same way, and we know that it is true because research in the field has proved that it is so. According to
Message Perceived- The other person has to sense your message, they do this by the signs you give off through body language, they may hear your words.
Listening is defined as having the skill to effectively comprehend the information that is being transmitted by the other party without being distracted, thinking about what your response will be to the speakers’ comments or interrupting the person that is speaking. The effective use of listening skills among leaders and employees is extremely beneficial for every organization. When leaders are able to communicate properly and the employees are listening effectively, the corporations’
A vital aspect of interpersonal communication is the style in which one listens. While every individual possesses their own preferred method of listening in communication, it can be enlightening to analyze our own strengths and weaknesses so as to maximize effectual communication. Within the confines of four main listening style categories, I have chosen those which best describe my own personal listening style.
Active listening is “an approach to listening that involves one person on the receiving end on the communication engaging in a series of conscious actions intended to clarify and confirm the meaning of the message being received.” (Denhardt, pg. 287) An active listener shows that they are understanding of what it going on and that they are fully engaged in the conversation. There are seven principles of effective listening. These principles are (1) have a reason or purpose for listening, (2) suspend judgment initially, (3) resist distractions, (4) wait before responding, (5) rephrase what you hear in your own words, (6) seek important themes, and (7) use the thinking-speak differential (Denhardt, pg. 287).
Effective listening is something that requires to be learned. Particularly as in today times people work and live in busy environments. People practice ignoring what others say and do not listen to them. The capability to listen cautiously will permit employees to comprehend the assignments greater and what is anticipated of them; develop relationships with co-workers, superiors, and customers; display backing; work better in a group based atmosphere; find a resolution to difficulties with clients, co-workers, and superiors; replying to inquiries; and discovering underlying significance in what others say. A good listener understands that being observant to everything the other person is not speaking is as significant as being observant to what the person does say.
First, the medium through which a message is experienced shapes the user’s perception of the message. Secondly, a medium can be the message itself if it is delivering content that would otherwise be impossible to access.
Listening is a very popular topic and extensively discussed in today’s society. Listening is used to understand information, interpret messages and learn more about objects and other people. Michel Chion, author of “The Three Listening Modes”, discussed three main types of listening; these include causal, semantic and reduced listening. Along with these, there are also various other forms of listening that display different ways people hear and choose to interpret what they hear. The three modes of listening characterize how people listen and what they do with the information they gather and learn.
Listening is an aspect of communication that vital the building of understanding and of a relationship between individuals. Listening can be an active
Communication is an interdependent process of sending, receiving, and understanding messages. The definition implies that the components of the communication process cannot be examined separately. Rather, the relationship exists between the sender and the receiver, as well as the environment of the communication event, must be viewed as a whole. According to this perspective, if any of the components and circumstances change (that is, the number of individuals involved in the interaction, seating arrangements, or the time of the day) the communication event is altered. Communication is an ongoing process; we never stop sending and receiving messages. As we will discover, communication is a dynamic process, a process that changes from one communication setting to the next. Although it is difficult to predict, the ways of interpreting communication, certain components are always present in the communication process.
It involves active listening and reflects the accountability of speaker and listeners. Information is conveyed as words, tone of voice, and body language. According to dimbleby et al(1992) Communication is a learnt activity and is provided by the media which forms a bridge between the sender and the receiver. In the process A speaker transmits a message and must ensure that the message is delivered clearly. A listener takes utterance of the message and must be an active listener and give feedback. Communication is a process that includes linear influencing and transactional views from different dimensional barriers (İşman et al., 2003). One-way communication where the sender cannot get any feedback is the linear view. On the other hand, the influencing others view is the existence of a two-way communication which includes feedback as well as nonverbal communication, but it does not include at the same time sending-receiving feedback th...
...tention to how people react to one another’s comments, guessing the relationship between the people and guessing how each feels about what is being said. This can inform individuals to better understand the use of body language when conversing with other people. It is also important to take into account individual differences. Different cultures use different non-verbal gestures. Frequently, when observing these gestures alone the observer can get the wrong impression, for instance, the listener can subconsciously cross their arms. This does not mean that they are bored or annoyed with the speaker; it can be a gesture that they are comfortable with. Viewing gestures as a whole will prevent these misunderstandings. Non-verbal gestures are not only physical, for example; the tone of voice addressing a child will be different from the way it is addressed to an adult.
Those not thoroughly educated in communication tend to confuse the terms “hearing” and “listening.” Although they appear to mean the same thing, utilize the same body part, and are both required for functional communication, there is a great difference between these two actions. Hearing involves the perception of sound using the ears, while listening is based upon giving attention to the sound being perceived. Additionally, because these concepts are different, there are also several different ways of improving hearing and listening. Thus, there are several differences between these two concepts, and it is important to signify these differences in order to practice effective communication.
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.
In Any form of communication, there is a sender and receiver of the message. The question of whether the message is sent and how the message is received is of vital importance in communication. Communication is successful only when the receiver receives the intended message of the sender.