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Uses of effective communication
Uses of effective communication
Variants of effective communication
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The concepts and ideas of the book are extremely similar to the ones that are taught in negotiations. It is all about truly understanding one self’s and others emotions, tendencies, fears, motives and etc. and how to use them to gain a common ground. A lot of human physiology is mentioned in the book, because our bodies have natural tendencies, for example: fighter flight. Not being able to acknowledge that when we feel unsafe, less blood is flowing into the rational part of the brain and then in turn triggers fighter flight mode. Being in the wrong state of mind can affect our behavior and the outcomes of crucial conversations. Our bodies have been evolving for years and we are programmed to fight when we sense danger. Imagine getting towed, …show more content…
A crucial conversation can start very small, e.g. in the book they mention an scenario about a man whose neighbor is upset about a fence that is three inches on his property. This would not have escalated into a crucial conversation that involves threats and lawyers, but people lack communication skills and this causes most confrontations. The problem begins with the neighbor that is either scared or embarrassed to say anything about the fence, instead he makes smart-ass remarks about the fence when the opportunity arises and finally the fence owner is fed up and calls him out on the cheap shots. The argument finally ends terribly with threats of suing each other over a …show more content…
Since these subjects go well together, it is easy to see that people are not only terrible negotiators, but also terrible communicators in general. It will not always be the case that a bad negotiator is a bad communicator, but the skills required for both of these subjects are extremely similar. Crucial Conversations took a lot of concepts discussed in negotiation and put them into every day dialogue. The idea of a long-term relationship can really be determined by one conversation you have with someone, whether it is a negotiation or a simple talk over what you think about a football team. A lot of the concepts taught require a lot of confidence; telling your CEO boss that he is wrong is not easy because of his intimidating title, but with the right content and dialogue; the end result will benefit you the most vs. not saying anything. Overall the book teaches the way dialogue should go in a crucial conversation and how to save yourself once you screw up dialogue in different
... it was nice to not feel overwhelmed by the language used in the book. Overall, this book was insightful, entertaining and extremely helpful. I loved this book and highly recommend it.
Communication skills are important in professional negotiations and in personal life. This book discusses why we find some dialogue difficult, why we avoid it, and why we often address it ineffectively. Most important, the authors suggest methods for more effective, productive, and rewarding, interaction.
The essence of the book is about perspectives. one of the most common ideologies about perspective is how one views a glass of liquid is it half full or half empty. This is supposed to speak volumes about how one sees life. of course there is more to perspective than how one sees a glass of liquid but it is one of the easiest ways to put perspective into
I believe that one theme of this book is, that you should always watch what you say, how you
As the book suggests, for people to have a crucial conversation, they need to feel safe, people’s opinions should also be heard and understood. Likewise, people should look at their own faults, and try to fix them. It’s not a black or white situation, if we blame one another without critically evaluating our own behavior as well as the situation, it would lead to chaos. There is an art to a crucial conversation, why is it an art? Because few people master it, however I learned important lessons from the book that will transform me from a “good conversationalist” to a master of crucial conversations. Gathering information, focusing on what matters, and avoiding the fool’s choice are steps that I will follow in my personal, and professional life to avoid devastating
However, this assumption is incomplete in reality. The main problem that causes the failure of negotiation is due to culture differences. Many companies are going global, people will negotiate with people come from different culture and different countries. If people do not realize what the main problem is, they will continue to have trouble with this problem.
In all of the above negotiations, both parties could have created more values if we understood the big picture (broad rather than narrow goals) and manage the negotiation process by understanding what is really important and when negotiation is ready to move on to the next phase. In my own negotiations, especially at work with the inter-departmental meetings, I tried to be consciously aware when I started to drill down into detail very quickly, and tried to pull myself back to consider big picture, underlying concerns and motivations, and not on the detail. I learned that by focusing on interests rather than positions left me out of the need of being competitive in order to win the arguments and allow me to read where the negotiation is on the train journey, resulting in better outcomes for both parties.
This book teaches the importance of self-expression and independence. If we did not have these necessities, then life would be like those in this novel. Empty, redundant, and fearful of what is going on. The quotes above show how different life can be without our basic freedoms. This novel was very interesting and it shows, no matter how dismal a situation is, there is always a way out if you never give up, even if you have to do it alone.
... cross my mind but I find myself thinking differently since enrolling in this class. I enjoyed this book because it allowed me to relate to the main character, reflect on my life, and try to change myself in the process of reading it. I was able to see the parts of my life that had not been even fathomed before. When reading the book I found it difficult to read and somewhat boring but once I thought about the concepts and people involved in our class it gave me a better understanding of the book. One piece of advice would be to have the five people/ five concepts before reading these books because I feel I missed some key points looking back on the book. I feel that knowing these people/concepts before reading the book would have helped me understand the book better. This book was and interesting one and allows for every reader to have their own interpretation of it.
During this course, I have learned a lot about negotiating. We learned about almost every negotiating technique there is. We learned about cross-cultural negotiations, body language, Best Alternative To a Negotiated Agreement (BATNA), variables in negotiating, and many more. Before this course, I did not know that much about negotiating. I thought that negotiating was just about trading or convincing someone to give you what you want and you did not care about the other side, resulting in a win-lose. I now know that negotiating is about getting what you want, but also giving the other side what they want as well to result in a win-win. This paper is about how I am going to improve my negotiating skills over the next six months. In order for me to improve my negotiating skills, I believe I need to improve the following skills- my body language, communication, planning, and my interpersonal communications. By improving those skills, I can become an effective negotiator.
Meaningful communication between two or more individuals rarely leads to 100% agreement between all parties involved. More commonly, there are disagreements on certain points. In a close relationship like a marriage, which is also a partnership; in a strong business relationship; or in a hostage situation, these disagreements must be worked out satisfactorily for both sides in order for the relationship to remain healthy and/or the outcome to be positive. When the parties must reach an agreement or a compromise, one of the best communication strategies is negotiation.
Negotiation has been used as a vital communication tool not only in business but also in social intercourse. It helps people make common agreement and avoid conflict. So we need to use the tactics which we learned from this course and books to do more practice, only in this way we can gain advantages in negotiation.
Negotiation is the process enacted by two or more parties, to resolve a difference and ideally create a solution benefiting all involved parties. Negotiation is all about knowledge, strategies, your preferred stance taken in the process, how much concession you can afford to yield, and what your ultimate goal is. Is your goal to take all the share and value of the available resources? Or are you the kind of person/company that is willing to take the extra mile to create equal value for both parties, ultimately adding value to the relationship? The process will always depend on the company, each team players' personality, trust and situation. A good negotiator will study their opponent, gain all knowledge needed and be able to adapt to the nature of the deal in short notice. We use the method of negotiation to solve problems and disputes taking place in business, government, between countries, and even in our day-to-day life, such as marriage and divorce, parenting and family.
After reading this book I learned that when we have business with other culture’s people we have to be very careful and also we have to do our “homework.” And to be open-minded person who can see one thing from many kinds of perspectives and be aware about the worst case situation.
I would recommend this book to everyone because it is interesting and it made me reflect about whom I am, and what I am doing with my life. It made me think about all the risk that I did not take because I was afraid of what others think. It made me realize that sometimes I need to be selfish with what I want. It gave me the pleasured to rethink about all the things that I did not say because I thought that it did not worth it. Sometimes it is difficult to understand all those things without being close to death. This book teaches me how can I be happy and be crazy because sometimes what we really thing is insane could be the most normal thing for others. It thought me to not be like everyone else if not to be different because that is only thing that could make us happy.