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Essay on diversity and inclusion in work place
The importance of ethical standards in decision making
Inclusion of diversity in the workplace
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Workplace Observation
There are some observable aspects of organizational culture such as ethical standards and behavior, organizational diversity, dress and language, conflict management and technology impact on culture.
Sotheby’s International Realty
The organizational culture at Sotheby’s International Realty (SIR) is described as a high-involvement management type organization centered on high quality service. With high-involvement management described as one that recognizes human capital as its most valuable resource by carefully selecting and training individuals and giving them “significant decision-making power, information, and incentive compensation” (Hitt, Miller, & Colella, 2006, p. 15). Due to the compensation involved in large real estate transactions, there is always a danger of “crossing” the line when it comes to ethical behavior as agents scramble for the listing down the street, closing the escrow on time with documents that are not fully understood by the buyer or seller or in showing favor to one prospective buyer over another because of race, religion, sexual orientation, marital status, social status, or some other perceived bias. “Two major challenges of importance to organizational behavior today are those that derive from a breakdown in ethical values and [those] from the increasing diversity of the workforce” (George & Jones, 2005, p. 13).
The management at Sotheby’s International Realty, and all Realtors I work with, are guided in their ethical behavior by the Code of Ethics established by the National Association of Realtors (National Association of Realtors [NAR], 2008). All behavior is set by this standard and any deviation from the NAR Code of Ethics is grounds for dismissal by the company, lawsuit, and restriction or loss of license from the State of California. Ethics and Fair Housing training is mandated by SIR and the NAR to be included in continuing education and license requirements for all agents and brokers nationally.
SIR and real estate offices’ as a business model are a mirror of our communities and create a balance of organizational diversity. Real estate in general is built upon the diversity within the community where individuals can excel at being a ‘specialist’ in their market and thus gain an advantage on their competitors. SIR has agents that work with the Jewish, Armenian, Russian, Korean, Chinese, Latino, African-American, Iranian and others communities that have homes to buy and sell. The president of my company says the only thing Sotheby’s discriminates against is money. Frank Symons, the COO of Sotheby’s International Realty Western Region say’s “I don’t care if it is a fifteen thousand dollar lot or a $50 million dollar estate, its business and I only care about the quality of your service.
Cruickshank, Garth & Romano is a new real estate appraisal and consulting firm. Richard Romano, a principle of the firm, had just completed a preliminary evaluation of a property for a new client, Watson & Musico. However, his client refuses to accept the appraisal and requested the value be increased by $4.5 million or else they would take their business elsewhere. Richard's decision on his client's estimate could have great impact on Cruickshank, Garth & Romano's success and its ability to develop new clients. The new firm could ill-afford to pass up on doing Watson & Musico's business but Richard also wanted to complete the appraisal according to his best estimate of the current market value of the property. This paper will analyze the ethical issues and alternatives for this case.
Lowe’s and Home Depot introduce each other in a message that clarifies their own explanation of Code of Ethics. Both encourage doing the right thing while performing a job that may not always cover all situations. However, employees’ are provided a strategic map that may...
Just as there are cultures in larger human society, there seem to be cultures within organizations. These cultures are similar to societal cultures. They are shared, communicated through symbols, and passed down from generation to generation of employees. Many definitions of organizational culture have been proposed. Most of them agree that there are several levels of culture and that these levels differ in terms of their visibility and their ability to be changed.
In “They’re Watching You at Work” by Don Peck (The Atlantic, December 2013), Peck introduces the issues taking place in the employment process and its history. He gives information on the multiple factors that went into employment dating back to the 1950’s and how multiple high-ranking business are considering otherwise. Peck believes that the current employment policy is degrading to the countries “sophisticated economy”, and is highly in favor of companies that are taking a different approach.
The reading that was investigated consisted of a case study from Marianne Jennings entitled “Fannie Mae: The Most Ethical Company in America”. Jennings (2009a) writes about how Fannie Mae’s ranking was number one in the United States of America in 2004 as being the most ethical company. Jennings (2009a) writes that CEO Franklin Raines challenged his employees to double Fannie Mae’s earnings per share (EPS) within five years from $3.23 to $6.46. Consequently, this enabled employees and managers to be eligible for an award under incentive plan (AIP) provided they met the five-year goal Mr. Raines created. Employees and managers were enthusiastic about the ability to influence their salaries, but then human greed took over and things went horribly wrong for Fannie Mae. Jennings (2009b) writes that the government audited Mr. Raines and found that he was behind the altering company’s earnings to meet forecasted projections. After the government’s investigation into Fannie Mae it was determined that Raines created a culture of arrogance and unethical behavior. This paper examines five discussion topics, which Jennings (2009a) poses in a case study that links to the article “Fannie Mae: The Most Ethical Company in America”.
Being the CEO of Countrywide Financial, it would be my responsibility to provide quality mortgage services to our customer and keeping our processes ethically sound. In order to make sound loan decisions, we must have established guidelines that all of our loan originators follow. I do believe that every case deserves its own individualized decision based on the specifics of the application, but we should have a base that we all follow. The appraisers we work with should also have a similar code of ethics. We would not want to have established a solid process only to not have ethical supporting teams that we do business with outside our organization. We will need to provide our loan originators with the training they need to do the job
Buying or selling a house or an apartment is one of the biggest decisions of a person’s life. And when selling or establishing a price for real estate, people seek out real estate agents to do the dirty work. A real estate agent has to convince a prospective homeowner that he or she is trustworthy and knowledgeable. In many ways, the agent acts as a counselor to individuals and families about to embark on a huge commitment. Real estate agents have a thorough knowledge or real estate market in their community. They
Culture in the workplace can be the driving force for a business and can make or break a company when it comes down to it. Culture can be the reason one company does better than another or even survives for that matter. It is also important to understand the culture of a business to be able to thrive in the workplace environment. Think about what type of values, attitude, beliefs, and expectations you want to live by before you get a job somewhere at a business (“It’s All About Culture”2017). Is this the atmosphere you want to practically spend much of your life in? When we think about culture we think about different places of the world. Organizational culture is
Ferrell, O. C., Fraedrich, J., & Ferrell, L. (2013). Business ethics: Ethical decision making and cases: 2011 custom edition (9th ed.). Mason, OH: South-Western Cengage Learning.
Organizational culture can be defined as a system of shared beliefs and values that develops within an organization and guides the behavior of its members. It includes routine behaviors, norms, dominant values, and a feeling or climate conveyed. The purpose and function of this culture is to help foster internal integration, bring staff members from all levels of the organization much closer together, and enhance their performance.
As in any other discipline that entails interaction with individuals, the aspect of ethics must include a conscious principle. To define ethics in its simplest form, it is known as the ability to distinguish right from wrong. In the movie, the sudden pressure from management drives the company’s salesmen to increase sales with no regards to ethics in order to maintain job security. All of the main characters had made their fair share of unethical decisions, out of desperation, to increase their sales and ultimately to keep their jobs. The degree of each decision can be left for viewers to determine the level of appropriateness based on their own values. Personally, although all characters have made unethical decisions, the most ethical salesman was Ricky Roma. Ri...
Ethical values exert influence over attitudes, and further influence behavior. Thus, the first step is to create an ethical culture to stifle frauds in the cradle. The ethical culture of Hollate is questionable. The management team “developed positive professional and
This essay gives a basic idea of what organizational culture is, and emphasis on the controversial issues of managing organizational cultures. As there are various definitions for organizational culture, and none of them are universally agreed. Therefore, for an easier understanding by readers, the definition of organizational culture given in this essay focusing on levels of culture, and will be discussed t together with Schein's(1983) framework. Before talking about managing organizational cultures, the types will be introduced first. Because, there are some descriptions about managing different types of organizational cultures, in the following content.
Popeye’s is a fast food restaurant that was founded in Atlanta in 1992 as AFC Enterprise Inc. according to Louisiana P Kitchen, the company is a developer, operator and franchisor of quick service restaurant, which is under the trade name ‘Popeye’s’ Louisiana Kitchen and Popeye’s Chicken and Biscuits. Popeye’s is an international franchise and have about 2000 restaurants worldwide, however Popeye’s is chosen as my observation eatery because of the ideality of its location. It is located in an urban area in a small shopping plaza, the neighborhood is populated with different race/ethnically diverse people of all ages, some of which are African American, Hispanic, Asian American etc. It is a developed area with several small shopping plaza,
Treviño, L. K., & Nelson, K. A. (2007). Managing business ethics: Straight talk about how to do it right Fourth ed., Retrieved on July 30, 2010 from www.ecampus.phoenix.edu