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Chapter 14 communication skills
Chapter 14 communication skills
High level communication skills
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Treating Mrs. Masood
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Recommended: Chapter 14 communication skills
The skill of reflecting is a process of making sense out of all life experiences in general and nursing practice in particular (Taylor B, 2004). The process of reflection helps nurses to continually question and improve on the quality of care given. As I am bound by the Nursing and Midwifery Council Code of Conduct (2008), and in line with the Data Protection Act (1998) of confidentiality a pseudonym, Mrs Masood has been used to protect the patient’s identity. During my first hospital place I came across a situation where communication played a major role. I chose to make sense out of my experience by employing Gibbs’ (1988) reflective cycle. Active listening acts as a link between verbal and non-verbal communication is explored as part of the reflection (Minardi and Riley, 1997). I will try and show the importance of recognising communication methods that improve the effectiveness of nurses in identifying the types of communication that maybe transmitted from patient to patient. Other information that might reveal the NHS Trust and staff has been omitted in order to comply with the NMC 2008) code of conduct and the Data Protection Act (1998). Mrs Masood had been admitted onto an acute medical admissions ward with for pain investigation and possible meningitis. Mrs Masood also suffered from hypertension, which required hypertension, which had recently been out of control and required daily monitoring. Mrs Masood had a good sense of humour. She had been on the ward for over a week, so I was asked assigned to check her neurological observations and blood pressure every four hours I was quite at easy to do so. Hypertension is also known as high blood pressure this means that the systolic reading is above 140mmHg thi... ... middle of paper ... ... in Health Care, London, Butterworth & Heinemann. Nursing and Midwifery Council (2008). The Code: Standards of conduct, performance and ethics for nurses and midwives. Nursing and Midwifery Council, London. Oxford English Dictionary (2005). (10th Edition Revised). Oxford: Oxford University Press Price, B (2004) Demonstrating respect for patients, Nursing Standard, 19 Silverman J, Kurtz S, and Draper J (2005). Skills for communicating with patients. Radcliffe Publishing, Oxford. Stein-Parbury, J (2002) Patient and Person: Developing Interpersonal Skills in Nursing. 2nd ed. Australia Churchill Livingstone Taylor B, 2004. Reflective Practice: A guide for nurses and Midwives. 2nd edition Berkshire Open University Press United Kingdom. Ministry of Data Protection Acts (1998) retrieved on November 15, from http://www.legislation.gov.uk/ukpga/1998/29