Step Steps For The Process Mapping And Analysis Process

Step 5 – Recommend Appropriate Changes to the Process
The fifth step in the process mapping and analysis process is to recommend appropriate changes to the process (Swink, Melnyk, Cooper & Hartley, 2014, pp.103). Based on the inefficiencies that were pointed out in the previous step, it was determined that the organization needed to develop a place to house all of the information that is produced in the organization and communicated to the various customers around the site. A web page for the organization seemed like a logical place to store the information so that is was easily accessible at any time to anyone on site that might need the information. “Orlikowski, Yates, Okamura, and Fujimoto (1995) suggested that computer-mediated communication may enable organizational members to work with more flexibility, to span contexts and boundaries, and perhaps to collaborate more effectively” (Berry, 2006, pp. 352).
This process was classified into the second of three basic categories that is discussed in the Managing Operation Across the Supply Chain textbook, “postpone the change until sufficient resources or capabilities become available” (Swink, Melnyk, Cooper & Hartley, 2014, pp.103). In order to develop a web page to be published on the SRS server support from the IT department was needed. Although IT support was needed to set up the server and connection, the overall maintenance of the web house should be within the organization to be able to sustain the standards and without having any wasted time waiting for anyone else to make necessary updates.
Designing the Web Page
Web site usability is “a broad-based concept that includes whether a web site helps users achieve their goals quickly and easily, is easy to learn and use,...

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...sitive. Many of the first comments that the customers have is that it surpasses any of their expectations and will make their jobs much easier. Many people have made suggestions for more information that could be included on the web page and this information is all taken into consideration. Some of the information that is requested is housed on another site web page, in which case links to that page will occur in order to reduce duplication of efforts. From the requests that have been given thus far, much of it has been added to a list of future improvements to be made as time allows. This information is beneficial but not crucial to the operations or the customer’s needs. Due to the amount of positive feedback that has occurred from the implementation of the web page, it is clear that this has been a very successful process improvement with more room to grow.