The Role of Negotiation in Conflict Resolution

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The role of negotiation in conflict resolution

Introduction

Conflict or disagreement over the range of issues has become inherent aspect of modern organisational life. People from different cultural and education background work in an organisation. People working in an organisation may possess different goal and interest. People working in organisation may tend to different over a range of issues including organisational politics, organisational procedure, personal preference or political preference. It is also argued that conflict is essential characteristics of organisational life. Role of manager is paramount with regard to negotiating the conflict that arises in organisational life (http://www.sagepub.com/). Often lack of effective and direct communication between the employees or employees and management are major contributory factor towards the organisational conflict. Failure of manger to establish direct communication with the employees can be also regarded as principle factor behind the organisational conflict.

According to Jambrek, and Penić (2008), conflict of the outcome of social situation and social interaction where the activities and interest of individuals or group of individual confronts. Conflicts are normal in every type of organisation because people have diverse opinion and some individual may display their reluctance in accepting the opinions of others. It is true that conflicts are inevitable aspect of organisational life. However, it can be dangerous for an enterprise if it faces too many conflicts (Spaho, 2013).

Conflict management and conflict management style

Conflict management is concerned with solving the conflict. Conflict management is not concerned with reducing or limiting the durati...

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...ternational Workshop on Agent Mediated Electronic Trading, AMET-98, pages 70–91, Minneapolis, MN, USA.

 Gonan Božac, M., Angelovska, I., (2008): Menadžment konflikta: razmatranje teoretske paradigme i makrostrateškog pristupa, Ekonomska istraživanja, 21 (4), pp. 45-61. Cited in Organisational communication and conflict management, Management, Vol. 18, 2013, 1, pp. 103-118

 Jambrek, I., and Penić I., (2008): Upravljanje ljudskim potencijalima u poduzećima – ljudski faktor, motivacija zaposlenika, kao najbitniji čimbenici uspješnosti poslovanja poduzeća, Zbornik Pravnog fakulteta Sveučilišta u Rijeci, 29 (2), pp. 1181-1206. Cited in Organisational communication and conflict management, Management, Vol. 18, 2013, 1, pp. 103-118

 Leonard Greenhalgh, 1987, “The Case Against Winning in Negotiations,” Negotiation Journal 3 (April ): 167–173.

 Quoc Bao Vo

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