Preview
Preview

Leadership in the International Marketplace Essay

:: 3 Works Cited
Length: 1640 words (4.7 double-spaced pages)
Rating: Blue      
Open Document




- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Leadership in the International Marketplace


Question 1: Examine and comment on the factors that compelled Infosys to develop its own model for delivering IT services. Explain the working of GDM in detail.
One main criteria for any company to develop its’ own internal or proprietary service is to differentiate itself from the competition. Many times, the reason behind the need to differentiate is due to customer requests. However, in the case with Infosys, not only were customer requirements of the service of importance, so was an extremely high level of customer service and anticipation of customer needs. The case presents Infosys as a very proactive organization, meeting customer needs and anticipating the next need before the competition.
One central theme to their service differentiation was the ability to develop customized product of higher quality for less cost than others. A key aspect, however, was their ability to locate the needed service centers at the precisely correct location: at the customer site, nearby the customer site and/or truly off-shore – a location with access to highly competent but lower cost than others. The company officials indicate the work can be done anywhere, allowing freedom within Infosys to determine where the work can be completed at less cost or unutilized capacity or with special skills (Infosys, 2010). They used Global Development Centers to create a large body of knowledge and skill that could multi-task on more than one project simultaneously, thus utilizing peaks and valleys of demand to their advantage. A ‘valley’ of work volume from one client created the opportunity to react to the ‘peak’ of work from another, thereby creating a stable, consistent workforce ready to ...


... middle of paper ...


...ould prove invaluable in the coming years. Once the company had established its value proposition, it could now demand a higher price for its services. This allowed the company to continue business as usual but increase profits because of the reputation it had earned as a global leader in its field.



References
Deresky, H. (2008). International Management (6th ed.). New Jersey: Upper Saddle River.
Fryer, K., & Gothe, M. (2008, January 15). Global software development and delivery: Trends
and challenges. Retrieved May 13, 2010, from IBM DeveloperWorks: The Rational Edge
http://www.ibm.com/developerworks/rational/library/edge/08/jan08/fryer_gothe/index.html
Gantt, H.L. (1910). Work, Wages and Profit. The Engineering Magazine. New York.
Infosys. (2010) The Global Delivery Model, Retrieved May 12, 2010, from
http://www.infosys.com





Click the button above to view the complete essay, speech, term paper, or research paper

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »







This essay is 100% guaranteed.


Title Length Color Rating  
Leadership in the International Marketplace Essay - Leadership in the International Marketplace Question 1: Examine and comment on the factors that compelled Infosys to develop its own model for delivering IT services. Explain the working of GDM in detail. One main criteria for any company to develop its’ own internal or proprietary service is to differentiate itself from the competition. Many times, the reason behind the need to differentiate is due to customer requests. However, in the case with Infosys, not only were customer requirements of the service of importance, so was an extremely high level of customer service and anticipation of customer needs....   [tags: International Business]
:: 3 Works Cited
1640 words
(4.7 pages)
Powerful Essays [preview]
Essay about Expanding Successfully in the Global Marketplace - As a way to improve profit margins companies have begun to view outsourcing as a necessary business strategy. India, with its low labor costs and strong technical expertise has become an attractive choice (Prasso, 2007). However, due to both cultural differences and compatibility issues numerous problems have been reported. A common mistake made is thinking there is a single national culture within India and that all individuals/social groups will behave the same regardless of geographic location (Prasso, 2007)....   [tags: Business Management ]
:: 32 Works Cited
2285 words
(6.5 pages)
Term Papers [preview]
Qantas International: Analysis of the External Environment Essay examples - Qantas International faces both direct and indirect competition, in a highly competitive, global marketplace. Direct competitors to Qantas International are those airlines that market full service international air travel, and the primary direct competitors identified in this market are Emirates and Singapore Airways. Indirect competition in the marketplace comes from low cost airlines, and the main competitor in this market is Virgin Australia, which is jointly owned by Air New Zealand, Singapore Airways....   [tags: global market place, international air travel]
:: 9 Works Cited
2015 words
(5.8 pages)
Term Papers [preview]
Information Literacy and Leadership Essay - Proposed Topic The purpose research is to outline the importance of information literacy and recommendations for the future. Specifically, it argues for the importance of Information Literacy to individuals, business, and citizenship. It suggests opportunities to develop information literacy which addresses the information age in school. Information Literacy and Leadership Information literacy in individuals' lives has traditionally valued quality of life and the pursuit of happiness; however, these goals are increasingly difficult to achieve because of the complexities of life in today's information and technology dependent society....   [tags: Literacy Essays]
:: 10 Works Cited
1919 words
(5.5 pages)
Term Papers [preview]
International Paper Foodservice Business: Strategic Choice and Evaluation - International Paper Choice and Evaluation International Paper Foodservice Business is known for the high-quality paper product they products. Consumers can also depend on the company utilizing recyclable products to help prevent damage to the environment. International Paper Foodservice Business company mission statement states be one of the best and most respected companies in the world - as measured by our employees, our customers, our communities and our shareowners” (International Paper, 2011)....   [tags: Business Administration]
:: 2 Works Cited
1220 words
(3.5 pages)
Strong Essays [preview]
The Global Leadership of Carlos Ghosn at Nissan Essay - The Global Leadership of Carlos Ghosn at Nissan In 1999, the Nissan was suffering under a decade of decline and unprofitability, in fact the company was on the verge of bankruptcy, with continuous loses for the past eight years resulting in debts of approx. $22 billion. Elements impacting Nissan’s performance prior to the global alliance with Renault Internal factors: Emphasis on short-term market share growth instead of a long term success strategy; Advanced engineering and technology, plant productivity, quality management....   [tags: Business Nissan Management Essays] 950 words
(2.7 pages)
Better Essays [preview]
Standardization of Products in the International Marketplace Essay - ... Disney decided to implement the same formula they used in USA and Japan and standardized the layout of the park and the attractions with a few minor changes. Price for entrance to the park and the hotel stay in Paris were also calculated according to a 3-day visit as in the USA. Most of the attractions were also American and less consideration was given to European characters like Asterix; the loved, native French cartoon character. After 2 years of opening its doors, EuroDisney had suffered a loss of over $900 million....   [tags: Starbucks, EuroDisney]
:: 8 Works Cited
1981 words
(5.7 pages)
Term Papers [preview]
Essay about Doing Business in the Chinese Business Culture - Doing Business in the Chinese Business Culture Doing business in China is on many levels similar to conducting business in many western countries. However, the importance of understanding the local business culture and practices are imperative to ensure success, for your business there. The following points deserve special attention: Dealing with Bureaucracy and Cultivating Relationships Dealing with bureaucracies and cultivating relationships on many levels, will ensure business success in China....   [tags: International Business]
:: 4 Works Cited
1834 words
(5.2 pages)
Term Papers [preview]
Essay about The Distribution of Leadership - 1 Introduction The distribution of leadership has been practiced from ancient times, Hatschepsut co-ruled Egypt with Thutmose III and the history of Rome is peppered with examples of joint-Emperorships. These examples, which involve sharing or complimentary leadership, are salient because they involve the tips of massive hierarchical organisations and show that there has been a need to flatten hierarchies and share responsibilities from ancient times. The current term used is distributed leadership and its application is not exclusive to educational organisations....   [tags: Leadership]
:: 2 Works Cited
1389 words
(4 pages)
Powerful Essays [preview]
Organizational Leadership Essay - Organizational leadership The vision gives wings: a study of two hospitals run as limited companies Within this article, two hospitals in the south of Sweden were reorganized as limited companies. Hospital control moved from a local or political method of control to that of a business. Adopting business practices sped up the rate of decision making. The hospitals were able to make a profit while reducing the wait lists for services. Measurement of staff production is used as incentive rather than as punishment....   [tags: Leadership ]
:: 1 Works Cited
967 words
(2.8 pages)
Strong Essays [preview]