Job satisfaction

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Recommended: Literature review of diversity management

Even though ineffective diversity management is one of the key drivers of dissatisfied employees, as an industrial organizational psychologist (I/O psychologist), one of the key functions is to improve employee satisfaction, but how is this done? The average working class person spends a third of their day (about 7.5 to 8 hours) on the job so its ideal to be a part of a pleasant environment. I/O psychologists should continue to create innovative ways to attract as well as retain motivated and goal oriented employees because rewards, recognition, accolades, and effective training programs promote job satisfaction and performance. Providing avenues to promote workplace diversity and improve performance, while inciting positive motivation will benefit the employee as well as the organization as a whole.

Imagine this, an employee is sitting at their desk doing their job when another employee walks in, the two of them exchange negative looks and from that point forward the environment is tense. There is agitation and irritation as the two of them share a work space when clearly there is no harmony. Inadvertently, throughout the day one tries to sabotage the other's quality of performance through their attitude or job efforts. "Interpersonal problems are a universal human phenomenon that often ranks as a primary source of unhappiness in people’s lives" (Frone, 2000). As an I/O psychologist, one must have the ability to research and identify the challenge of balancing opposing beliefs and cultures within a workplace environment. This is imperative because it can have a negative impact on production and overall organizational operations. "Interpersonal conflict occurs when a person or group of people frustrates or interferes with ano...

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...safety_and_prevention/safety_and_prevention/bully_risk_manage_tool [Accessed: 17 Mar 2014].

Frone. Michael R. (2000). Interpersonal conflict and work and psychological outcomes: testing a model among young workers.

Grimsley, S. (2014). What Is Interpersonal Conflict at Work: Definition, Types & Examples | Education Portal. [online] Retrieved from: http://education-portal.com/academy/lesson/what-is-interpersonal-conflict-at-work-definition-types-examples.html#lesson [Accessed: 18 Mar 2014].

Jaramillo, F., Mulki, J., & Boles, J. S. (2011). Workplace stressors job attitude and job behaviors: is interpersonal conflict the missing link?

Jex, S. M., and T. W. Britt. 2008. A scientist-practitioner approach: Organizational psychology. Hoboken, NJ: John Wiley.

Organ, D.W. (1994). Organizational citizenship behavior and the good soldier. Lexington, Ma: Lexington Books.

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