Importance of Teams
Go to Healthcare Call Center:
This is a Business proposal to increase competence and customer service by focusing on team building and efficiency.
Go to Healthcare Call Center works to improve customer service toward patients and healthcare professionals. Our company has to develop a dynamic plan to integrate reasonable systems, and a workforce of concentrated efforts in working as a team and growing in the healthcare field. With the company’s success, we have doubled our call intake and need growth or further training for our current employees. It is now up to management to develop the company’s new goals to increase our efficiency and customer satisfaction.
Objective: Go To Health Care Call Center is training to expand competence and customer approval in the call center department through collaboration and extensive partnership with everyone involved. The business has to consider teamwork when it comes to customer service. The customer does not classify individuals in the business based on their occupational unit, division, or title. They appreciate them as one unit. Since we are growing due to an increase in calls, additional staff is needed in order to make an easier transition in continuing to take such a high volume of calls. However, the hiring of additional staff is not probable at this time. Go to Healthcare Call Center needs to seek other ways to improve the departments’ productivity and customer service. With an additional $20,000 to spend to assist the department will help dramatically, but we must divide it equally to assure that no areas lack that may cause error.
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Goals: Go to Healthcare Call Center has a secured obligation in quality and desire for caring for our customers. The call cent...
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... to increase speed and accuracy, along with new affordable equipment.
In conclusion, resolving the challenges faced with the new expansion to our business, we were able to examine barriers and apply effective methods. The determination of resources, team work, and controlling different measure created problem resolution. Team work can easily be broken when not everyone is working toward the same goal and work on one accord. These types of barriers need to be evaluated by management in order to assure success. Working
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collaboratively to achieve goals increases the chance of driving projects in a successful direction. On the other hand, with the budget money being applied to training and education our organization will be better positioned to offer quality care. This will gain favor by consumers as we continue to build skill and high reputation for our business.
Patient care is the core of any hospital, without patients and hospital would be unable to operate. In this discussion board, I am going to describe patient experience model in my organization; including standards, measures, staff training, reward and recognition programs. Next I will discuss how well the customer service model works and provide 2 examples illustrating the effectiveness of the model. Following this I will describe the customer service model on my department, the role that nurses play, and how the nursing manager is involved. Finally, I will discuss how customer satisfaction is measured on your unit, and how it is maintained. Lastly I will describe why customer satisfaction is now tied to reimbursement.
Employees are often your first and last points of contact for patients. Creating the opportunity to empower your employees to provide exceptional service is key. Proper training, and placing the tools in your employees hands to “wow” your customers, enables you front-line to be more efficient with issue resolution.
rofessionals from different disciplines collaborating to provide care to patients. Effectively coordinated and collaborative inter-professional teams are essential to the care and treatment of patients (Rowlands & Callen, 2013; Doyle, 2008; Ruhstaller, Roe, Thürlimann & Nicoll, 2006; Simpson & Patton, 2012, p. 300). Communication is a process of conferring information between individuals through use of speech, writing or various other means, and is critical to the success of a multidisciplinary team (MDT) (Higgs, McAllister & Sefton, 2012, p. 5; Rowlands & Callen, 2013; Sargeant, Loney & Murphy, 2008). An MDT must use multiple strategies to enhance communication and ensure their success (Doyle, 2008). An effective MDT generates opportunities that benefit healthcare, which is the reason for the recent dominance of inter-professional care in health practice (Simpson & Patton, 2012, p. 300; Rowlands & Callen, 2013). Many barriers prevent effective communication within inter-professional teams. Lack of communication within MDTs presents challenges to their success, leading to numerous consequences, including the failure of the MDT (London Deanery, 2012; Sargeant et al, 2008). Communication between professionals is the key factor underpinning the potential success or failure of inter-professional teams, the outcome of the functioning of MDTs will either benefit or impair care of patients.
If I was to become the CEO of a large health care organization, I would investigate and analyze all the information to determine what needs to be improved within the organization in order to make the best decision for the company. There are three major elements of quality: structure, process, and outcome”(Burns, Bradley, & Weiner, 2011, pg 251). One way to improve the quality of care in my organization is to be passionate and excited about the engagement of consumers. The patients need to be able to have access to the right information to educate themselves about their health care decisions. If they are active working with the physicians it can reduce emergency hospital visits and improve treatment and quality of life that is associated with different chronic diseases (Aulbach, 2015). As for my staff, I would ensure that they have all the equipment as well as the
Many organizations credit Torchin for consistently providing qualified staffing personnel as well as practical solutions to organizations that need help. His various solutions have helped hospitals integrate their services in order to streamline service delivery; align highly skilled physicians of all specialties with employers and reduced the cost of healthcare. Torchin’s solutions have helped in the creation of patient care solutions, which have led to the reduction in the number of patient seeking readmission. Some of the factors that have made Torchin forays in the healthcare sector recruitment a big success include his positive outlook in business and strong desire to develop lasting relationships with his clients. To inform, educate and update the members of the public, Torchin regularly posts tips on various topics on the HCRC staffing site. His topics cover all the critical healthcare challenges and recruitment topics. For example, tips for successful staff recruitment; the top interview questions; making online marketing easier and the pitfalls to watch when hiring a chiropractor among other interesting
Organizational philosophy commits in establishing a high quality program that will be of distinct benefit to the community, as well as the medical staff. Mission consists of high patient satisfaction, compassion, reduction in medical errors, proper medical decisions, and patient education. For this reason, leadership is seeking the interest and commitment for expansion of a JRU to establish a program that is compatible with goals for quality, cost-effectiveness, and growth within the most efficient period.
This paper will propose the major steps that Caring Angel Hospital (CAH) could take to achieve each of the following goals: Improve the quality of care, add value to the organization, improve employee morale, design an efficient organizational chart, create a strong team environment and create the hospital’s competitive edge. It will also recommend one approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. It will investigate two value-added services that CAH could offer to strengthen its value proposition and examples of the advantages of those services.
The person pursues healthcare service with great expectations such as quality health care, latest technological interventions and low cost for their service. Nowadays, one of the challenges facing by the health care providers is providing appropriate care and identifying their needs in a cost effective and comprehensive way without compromising the quality of care. Center for Medicare and Medicaid Services (CMS) reported “an rise in healthcare spending from $2.34 trillion in 2008 to $ 2.47 trillion in 2009, the largest one year increase since 1960” (Pickert, K, 2010). “The action to improve the American health care delivery system as a whole, in all of its quality dimensions such as efficiency, effectiveness, equitability, timeliness, patient-centeredness, and safety for all Americans” (IOM, 2011).
The cost of providing fast, reliable health care is always an emotive issue, but it has been brought to the fore again via the Gershon report, which is challenging the established Health Care Supply Chain. As a precursor to more specific events that look at how operations management can help practitioners make best use of additional funding to improve patient care and enhance the working lives of Health Care Professionals. The essential healthcare management functions are organized into three major groups of activities governing, caring, and learning with a focus on reaching excellence in community healthcare. Within these activities, each system is described in terms of what it must do to make the whole system effective. Implementing and sustaining change is one of the most difficult tasks for any management -but change is a fact of life in any modern enterprise and, without the ability to manage change, no company can hope to survive it. Operations Managers addresses the practical issues that surround planning and implementing change, including motivating a business to change, engaging staff in the change process, determining performance measures and sustaining the benefits achieved in the initial change process.
As the processes and systems used in business have become more complex, teams, not individuals, have become popular in many organizations. Teams are made up of individuals from an organization brought together to solve a problem, improve a process or implement a new process. “A major advantage that a team has over an individual is its diversity of resources and ideas” (Burns, 1995, p. 52). However, this diversity can cause conflict within the team. The success of the team is strongly influenced by the team’s ability to recognize the causes of, manage and resolve conflict.
There are always going to be aspects like customer service or procedural changes that can be done to improve quality of care. I believe that this project will make healthcare more open and accessible to all populations. In my practice, I hope to become a leader that is efficient yet maintains good relations with patients. I plan to implement the five principles of the Triple Aim initiative into my practice to provide patients with a satisfying medical experience. If patients are thoroughly taken care of and emotionally content, there will be less complaints and more people willing to seek medical
...mplications that allow for opportunities of change. One of the presumptions is for training and staffing (Shi & Singh, 2012). With the utilization of health care improvements, the staff will need additional instructions on the performance of equipment and how to efficiently achieve the desired results. Managers or supervisors recognize the need for supplemental staffing and training to optimize patient satisfaction and quality of care. The health care administrator must also focus on changes in insurance policies and rules governing the provision of medical assistance (Shi & Singh, 2012).
Still, over the years the hospital continues to expand and transition while less than six years later, we are expecting another adjusted in the subsequent three years due to the development expansion in the community, and we feel our need to grow as well. Community involvement, Where is the competitive doing and how well are they doing, could make it possible my organization to top what other organizations are doing and how we can take it to the next level and make it a better product for our organization? During the E-Huddles suggesting plans for Compliance rates in providing patient monitoring and documentation updating the staff through a practice
In order for a work place to be successful and beneficial to everyone involve in the company, teams needs to be form, and each team must have a goal in mind. Employees must come together to accomplish a common goal. Teamwork will not only benefit those involve in the project but it will also have a huge impact in your business.