Applying Disney Principles to Boost your Patient Satisfaction

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Applying Disney Principles to Boost your Patient Satisfaction More and more as healthcare facilities are linking reimbursement back to patient satisfaction, there is increased accountability to deliver an exceptional patient experience. Really, who does customer service better than Disney? Let’s tap into how applying some of Disney’s basic principles can actually boost your patient satisfaction. Disney Point #1 - In order to delight your customers, you must put your employees first! Employees are often your first and last points of contact for patients. Creating the opportunity to empower your employees to provide exceptional service is key. Proper training, and placing the tools in your employees hands to “wow” your customers, enables you front-line to be more efficient with issue resolution. Listen to your employees. A management team placing value on the concerns or suggestions from your front-line shows your commitment to them and their needs. When an employee feels their employer truly values them, they are happy and engaged. That excitement and enthusiasm is passed o...

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