envisioning

997 Words2 Pages

Inaugural International Leadership Conference ICC

In year 2016, Brunei Darussalam aim to be ranked at the top 30 countries globally and the top 5 in Asia in the UN e-Government assessment survey. Brunei uses UN e-Government survey as a benchmark to measure its e-government development. Today, it is with great pleasure to announce that Brunei aspiration in achieving this goal is now a reality.
UN e-government survey is conducted by the Division for Public Administration and Development Management. The survey report is released every 2 years to compare the e-government progress made by 193 member states of the United Nations. There are 4 key main index used to measure the e-government progress namely the e-participation; online services; infrastructure telecommunication and human capital index. It was acknowledged that the key component that required more efforts and collaborative commitment is in providing the online services.
Let’s share the experiences of Brunei e-government journey and the challenges faced during its implementation. The journey of e-Government started back in 1997 where a national IT strategic planning framework was formulated and the first National IT Strategic Plan took off in year 2000. The National Strategic IT Plan, IT 2000 and Beyond aims to promote effective application of IT in the public and private sectors, improving the level of IT literacy and ensuring enough supply of IT skilled manpower to enable growth. The e-Government initiatives were taken up by the government of His Majesty to improve the efficiency and effectiveness of its services. A national committee was set-up to assist the implementation of action plans of the e-government programs. E-Government Strategic Framework for Action 2001-2...

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... of the ways services are delivered to the citizen. BNice project is one of the project that contributed to the tremendous improvement in the Brunei ranking in the UN e-Government assessment survey.
As a conclusion, it is found that the main challenges in implementing the e-government projects are mostly related to people issues and those related to organizational and culture rather than technology. The ability to change the people mind-set and consequently behaviours is a key success factor. By having a clear and shared vision and also collaborative top leadership commitment to enable and manage the strategic change, any challenges related to people issues can be addressed accordingly. The ability to change the way of thinking and continuously streamline the government process will result in better service delivery and also making the citizen happy and satisfied.

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