Summary Of The Queensland Government Performance Management Framework

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The Queensland Government Performance Management Framework Reference Guide (2011) discussed on how to measure the client satisfaction. Client is the one who receives the services from the government as well as other sectors and agencies. It can be a person or an organization that can be internal or external. Reporting clientele satisfaction is an important means to asses if the services are effectively delivered. Most of the sectors or agencies use survey to measure the satisfaction of the community in the services that are rendered. Other agencies however, prefer to use other means and approaches in measuring it. Given that client satisfaction surveys are already in use, and business areas across government have differing resources available …show more content…

They have this so called LGPMS (Local Governance Performance Management System), a tool wherein all LGU’S have to submit their respective performance reports that states of local development and financial reports, based on this the DILG can give and conduct possible solutions for the encountered problems based on the reports they have submitted to the agency, because local governments are key pillars in the realization of the societal outcome in which they believed on to be accountable, transparent, participative and be an effective local government units. The DILG, tried to involved the people and give opportunity to take part and decide on the projects that addresses their concern, needs and make CSC’s, NGO’s, and other offices to be active partners in Local Government reforms and in the rest for good governance. The report states that there are so many projects that are accomplished in the year 2013, they focused on, environment-protective, climate change adaptive and disaster resilient LGU’s, socially-protective and safe LGU’s, protecting communities from destructive fires, and other emergencies, safekeeping and development, professionalize the PNP, BJMP, BFP personnel and services continued to strengthen internal organizational capacity, improved people’s access to safe water and mobility for local economic growth, even as we did our share in making peace and development realities in conflict-affected LGUs, reduced the vulnerability of informal settler families living in danger areas, reduced the vulnerability

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