What Is Total Quality Management

1223 Words3 Pages
bulb-icon

Recommended: Literature Review for Total Quality Management

You are required to critically review the impact on quality control of innovations in continuous aspects of technology, algorithms and the use of robots in the design and manufacturing stage of product development
INTRODUCTION:
The key aspect discussed in this essay will be Total Quality Management (TQM), and its impact it has had on innovations in technology, algorithms and even robots when it comes to the designing and manufacturing stage of product development. In order to, emphasize its impact, at least two motor companies namely Mitsubishi Motors and Ford Motors shall be looked at. Based on the histories of the two companies, it shall form up the entire essay in relation to the question at hand. When it comes to Mitsubishi Motors, we …show more content…

TQM has been applied in different sectors, and with that said it cannot be tied to one definition. To support this view, Lean (2008) states that Total quality management is classified as either a tool or strategy or program that involves customer satisfaction. They go on to say that, it is a necessary tool, which organisations can use, as it is the sole provider for continuous improvement and also it manages the future outcomes, besides the obvious of making sure that the product/service offered is of quality, it consists of other features which include, saving time as it makes sure that things run smoothly during the first attempt, so it won’t have to do any re-runs. In addition to that, it runs people and business processes in order to guarantee customer satisfaction throughout every …show more content…

This strategy involves, contribution from all the employees within the organisation, this is so because the main aim for this approach is a target of zero defects, and continuous improvement, which can be reached if employees work and communicate together. To support this, Hashmi (n/d) goes on to define TQM as, a philosophy that incorporates various departments in an organisation which include the finance, marketing, customer service, human resource, design, engineering, production etc in order to meet customer satisfaction and the organisations objectives. He goes on to state that although TQM was only used in the manufacturing field, with time it evolved and it is now being applied as a management tool which can be used in different sectors of an organisation, in other words TQM has become a tool which is very adaptable and varies, (Hashmi,

Show More
Related

  • Chick-Fil-A Case Study

    471 Words  | 1 Pages

    TQM is a company’s complete “culture of quality” approach which focuses on long-term success. It strives for continuous improvement, in all aspects of an organization, as a process and not as a short-term goal. TQM’s involves everyone in the organization to transform the organization into a forward-thinking entity by influencing attitudes, practices, structures, and systems of the entire organization (Business Dictionary, 2014). TQM was crafted by William Edwards Deming, a statistician who specialized in statistical process control after World War II. Deming outlined 14 points of TQM where all people of an organization can constantly search for ways to improve the process, product, and service. Deming developed the

    Read More

  • Total Quality Management And Total Quality Management: UPS Company

    830 Words  | 2 Pages

    1. Nowadays, in terms of severe rivalry, UPS company tries to implement the strategy that will be able to guarantee its success and gradual improvement of the quality of company`s products and services. That is why, nowadays the company works in accordance with the main principles of the Total quality approach. There are several main reasons for this choice. The first obvious reason is that being the world`s greatest franchisor of retail shipping and business centers, the company needs constant development and improvement in order to remain competitive and hold leading positions. TQM (Total Quality Management) implies the usage of various means and remedies in order to improve all spheres of activity of the company, which results in significant

    Read More

  • Comparing Change Management Approaches

    2319 Words  | 5 Pages

    TQM and BPR are two change management approaches which have received greater attention from organizations perspective throughout the world. Organizations are trying to be more responsive to change which are occurring in environment because of globalization and the use of technology. TQM concept is introduced by Japanese management in early 90’s that aims to achieve long term continuous improvements by achieving customer satisfaction by providing quality products and services. TQM is concerned with small steps in steady improvements in all processes of the organizations. The key elements of this approach are to enhance leadership, focus on customer relation and improvement in all processes by empowering the employees working with in teams. Many organizations have achieved dramatic results from this approach at that time but some were seems unable to get significant result from small steps in improvements. They need bigger change in improvements so during 1990’s BPR concept is emerged and seems to add value in TQM processes. Information T...

    Read More

  • Creating Customer Value Essay

    1412 Words  | 3 Pages

    TQM, or total quality management, is defined as "the process that involves everyone in an organization focusing on the customer to continually improve value". I do believe that all organizations should use TQM. It results in better quality products that result in better value, and these are the two aspects, in which customers look at in order to know if they want to buy the product. As long as organizations use TQM, they will always have products that customers are willing to buy.

    Read More

  • Total Quality Management Integration: A Conceptual Model: Research Hypotheses

    1341 Words  | 3 Pages

    Fouad, R. H., Hamed, Z. M., & Abdulwahhab, O. A. (2015). Exploring TQM and SCM Practices Influence On Oil Pipelines Company’s Performance., (2003), 1070–1083.

    Read More

  • ATTs use of Total Quality Management

    1375 Words  | 3 Pages

    The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one the world's most dynamic companies because of its use of TQM. I will provide a brief description of who AT&T Power Systems is, a description of the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was implemented. Finally I will discuss the benefits AT&T Power Systems realized through their use of Total Quality Management. Who is AT&T Power Systems?

    Read More

  • Total Quality Management (TQM)

    374 Words  | 1 Pages

    Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture. A remarkable thing is happening as we see the awakening of the individual and the collaboration of empowered people in the team effort of total quality management. It is a renewing, a reinforcing and a building of a bridge of trust among the individuals responsible for accomplishing a common goal (The Total Quality Review; May 1994). One of the goals is to build an organizational environment conducive to job redesign and cross training in order to facilitate job flexibility. TQM initiatives in areas of common concern provide an opportunity to form and better control the relationship with a company's external vital customers and suppliers.

    Read More

  • Strtegic Plan Analysis Paper

    1114 Words  | 3 Pages

    Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.

    Read More

  • Comparison Of Total Quality Management Concepts Of Re-Engineering And Tqm

    754 Words  | 2 Pages

    Tyota Motor Co.,Ltd.won the Deming Application Prize in 1965 and the Japan Quality Control Award in 1970 , folling the introduction of statistical quality control (SQC)in 1949 ,and has conducted Total Quality management (TQM)based on the unchanging principles of ‘customer first and’ total participation’

    Read More

  • Implementing Total Quality Management (TQM)

    3222 Words  | 7 Pages

    Even though Total Quality Management (TQM) has been replaced by other quality methodologies in many cases, organizations that have taken the long arduous journey to properly implement TQM benefited from it immensely [1]. While TQM may be perceived by many employees as just another passing fad that will soon fall by the wayside, the environmental conditions that exist within the organization will determine if TQM can be successfully implemented and take root. What is Total Quality Management (TQM)? TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2].

    Read More

  • A Critical Analysis Of Samsung's Total Quality Management

    1269 Words  | 3 Pages

    Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer

    Read More

  • Cultural Differences Between Tq And Traditional Organizations

    1215 Words  | 3 Pages

    Definition of quality: In traditional management, quality is the adherence to internal specifications and standards. The absence of defects, therefore, defines quality. Inspection of people’s work by others is necessary to control defects. Innovation is not required. In TQ, quality is defined in a positive sense as products and services that go beyond the present needs and expectations of customers. Innovation is required.

    Read More

  • Product Based Approach Of Total Quality Management

    5243 Words  | 11 Pages

    Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations. Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. Some of the companies, which have implemented TQM, include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor

    Read More

  • Total Quality Management (TQM) Challenges in Implementation

    589 Words  | 2 Pages

    Improvement in the quality is a continuous process; by discontinuing the continuity will shatter the business competitiveness in the market. Generally, six sigma, lean and Kaizen are being used for continuous improvement by the companies. But in case of manufacturing companies, they need to be more calculative and carful in the continuous improvement is essential but the company should be cautious in not investing in destructive research. It is not possible for implementing the TQM in all process (Ashkenas, 2013).

    Read More

  • Determinants Of Quality

    958 Words  | 2 Pages

    Manufacturing industry has defined; quality of the work is an important element (Flexstudy, n.d.). In Automotive industry, I[tziar] and M[aria] (2012) observes that quality has based on ISO/TS standards. Hence it mainly focuses on the customer satisfaction where both employees and suppliers are involved.

    Read More

More about What Is Total Quality Management

Open Document