Westjet's IT Group

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Cheryl carried out a benchmarking study with other corporations in the transport industry. She used the study to make comparisons with WestJet’s IT and the industry in terms of resources, cost, and budget. The results of the study assisted Cheryl to realize that the IT Group in her company was technically competent. She also found that the number of employees within the IT group has different set of skills compared to those in the industry. Another aspect that Cheryl discovered was that was that half of the structure and organization of systems and procedures of the company met the industry standards. The company’s IT department had designed its operations based on the firm’s needs. The IT organization was structured according to internal

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