Westjet Case Study Summary

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The current IT system of WestJet was like a secluded group which was not up to the mark and this system was not good enough for attainment of regular growth and would never enable them to gain competitive advantage and to lead the market. To solve these problems major changes in IT were important. Cheryl Smith assessed many areas of IT and identified the problems in those areas. Smith proposed governance model to solve the problems in those areas and to achieve the strategic goals of the business. Smith proposed to restructure IT organization by allotting half of the IT staff to specific business areas this will result in no contention of resources among business units. The other half of the IT staff remained to together and were not assigned

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