Walt Disney World Case Study

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Question Two

The first theme park opening in 1955 was Disneyland in California. After one full year of construction demands and a total investment of $17 million the Six thousands invitations to the grand opening had been mailed inviting people to experience the magic Disney had created but when the gates opened the Disneyland was far from magical. Workmen were still planting trees, the paint was still wet and the asphalt wasn’t set. The food stalls and restaurants ran out of food due to the high number of people because of counterfeit tickets being sold. Walt Disney didn’t know didn’t know what was going on because his attention was on the live broadcast. The rides broke down shortly after use. When Walt Disney World opened in 1971 the …show more content…

This has affected House of Travel in the past impacting visitor arrivals and less people wanting to travel. This could impact Walt Disney World in the same manner causing a decrease in visitor numbers which leads to less revenue that the Disney company earns.

Technological factors - Technology will keep improving and developing which will help Disney to further interact with their visitors. Magic Bands are the latest in technological advancement that Walt Disney World has introduced. They make it easier for the guests who are staying at a Disney resort to get into their hotel room, enter theme and water parks, connect PhotoPass images to their account and pay for food and merchandise. Disney is also ecommerce enabled as they have a online booking system on their website where you have book and make payments for products that are on …show more content…

They maintain the show quality and character integrity to keep the show professional and to keep the guests happy through out it. They also help dress characters and make sure they look exactly how they are suppose to which helps the authenticity of the guests experience.

The cast that works at merchandise benefits Walt Disney world by selling guests Disney products so they can take something home with them from their experience. They provide stroller/wheelchair rental for the guests that are in need making sure guests are well looked after. They also provide relevant information to guests who ask for it leaving guests fully satisfied with their service as well as having all of there needs meet.

Walt Disney world benefits from its operations workers as they help their guests on and off the rides which can help guests feel well looked after and safe. They assist with audience control keeping guests safe and comfortable as well as maintain safety standards so no accidents happen and the guests can have peace of mind before they get onto the ride.

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