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Verbal and written communication
Verbal and written communication
Verbal and written communication
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1- Communication methods used in Bank of Maldives (BML)
1.1 Verbal Bank of Maldives (BML) is a large organization and therefore needs to be able to communicate in various ways. The first way that Bank of Maldives communicates is verbally, Bank of Maldives (BML) relies largely on verbal communication. Verbal communication consists of two or more people. Verbal communication can be formal or informal often depending on who it between. There are many different ways of verbally communicating some examples are verbally communicating, on the telephone, video call, meetings, face-to-face and more. Face to face interaction where each person in the conversation will direct and the other person or people will receive the information and shortly after
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1.2 Written
Another type of communication that Bank of Maldives (BML) uses is written communication. Written communication can be used both internally and externally. The main purpose of written communication is to transfer messages between people. Some examples of how written communication used in Bank of Maldives (BML) are:
- Letters
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This is a method of communication where a business can communicate with a large amount of people. Not face to face meaning depending on what type of web based communication it is. It can take some time for people to get a response. The types of web-based communication are blogs, emails extras. Any matter that people want to raise with the business can be done so online. Web based communication is usually between the business and the stakeholders of the business and it is for less important matters as the response is not always straight
(2012) suggest that communication is a process that involves a sender, a receiver, a message and a channel. The sender and the receiver of the communication may be the professionals and the channels of communication may be through hand over’s, emails, phones calls, verbal discussion and other relevant communication channel
People communicate to express needs, wishes and preferences, to share ideas and information, to reassure, express emotions like fear, anger, pain, joy and love, getting to know each other, ask questions, share experience’s , gave instructions, share opinion, give encouragement. The nature of communication is very different dependent on the circumstances.
Thus, there are no limitations or preferences for web services. These include instant messaging, file sharing, Voice Over IP (VOIP), Podcast, blogs, Video conferencing, RSS feeds, USENET and the likes (Lenard 67). The possibility of sharing information freely has promoted freedom of expression that is a core right that every person should enjoy. Notably, most businesses have been able to prosper due to online marketing. For example, online markets like Amazon and Ebay heavily rely on the internet for success.
Due to the amount of visitors at the Miami Branch I have been able to direct, inform and communicate effectively in both languages not only with our visitors, tenants but also with contractors and other Bank employees. I have prepared written reports such as audits and inventories of supplies in the Law Enforcement Unit and also completed assignments for my direct supervisor requiring detail description of events. I have communicate in writing on a daily basis via email the end of shift report (EOS) and other related communication necessary. I also participate in Bank initiative groups such as DAC and require to communicate effectively during meetings and
In its most basic form, communicating involves a sender who takes his or her thoughts and encodes them into verbal and non-verbal messages that are sent to a receiver. The receiver than decodes the messages and attempts to understand what the sender meant to communication. The communication is completed when the receiver transmits verbal and nonverbal feed back to indicate his or her reception and understanding of the message. This process takes place within a context; also know as rhetorical situation, which includes all that affects the communication process such as the sender-receiver’s culture, the sender-receiver‘s relationship, the circumstances surrounding the sender-receiver’s interaction, and the physical environment of the interaction.
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
Communication serves various purposes, takes different forms, communication has six characteristics, and trains us how to communicate interpersonally. Communication meets people’s physical, relational, spiritual needs and fills identity needs of human needs. Communication naturally follows a certain process and there are three models or theories that describe this process. Human communication is taken to an action where the user encodes message and conveys it through a communication channel for the receiver to encode, an interaction which explains that our message are shaped by the feedback we receive from others and the context in which we are interacting, or a transaction where both people in a conversation are simultaneously senders and receivers.
In today's competing world, many organizations are rethinking their strategies in terms of the online business and its capabilities and culture. Organizations are taking advantage of the widespread web to buy and sell goods from other companies and recently from individual customers. Exploiting these opportunities of convenience, availability and widespread reach of the web or Internet, many companies such as Amazon have benefited from the use of web successfully.
Communication in business can be divided into three different categories: verbal, written and online. Verbal communication includes face-to-face meetings, over the phone, voicemail messages etc. Communicating verbally can be very effective and has its advantages as information can be transmitted and discussed straight away. However, it can be very easy to face barriers over the phone as individuals cannot rely on body language or visual cues. This may make it hard to speak to someone of a different language or someone with learning difficulties.
First of all, sender exits ideas in his or her mind and encodes the ideas as a message, then he needs to pass the messages to the receiver. The messages include different kinds of contents which are views, ideas, thoughts, information, and so on. However, effective communication needs to ensure that the message has been not only received but also clearly understood and this is relevant whether the communication is internal or external (The Times 100, 2011). As a result, the messages will be translated into a series of symbols which can be understood by the recipient. Then, messages will be delivered through an appropriate format or channel to receiver. Since different types of symbols have different types of transmission mode. Messages can be written as letters, memos and so on. And it may also be verbal. For instance, conversation, lectures , telephone and so forth. It can even be expressed through body movements, such as gestures, facial expressions, gestures, etc. Afte...
People communicate for three purposes which are: to inform, persuade and entertain. Most managers use 60-80% of their time communicating in many ways which include: be present in meetings, listen and contribute in decision making and problem solve; compose various types of memos to inform and influence others about your viewpoints along with the services and products offered by one’s organization; presents information and influencing messages to large and small groups either face to face or virtual setting; explains and clarifies tasks and procedures
There is no doubt that the present time is the Technology era when the use of technological inventions dominates all different aspects of life: computer, cellular phones, world wide web, radio and satellites. That is, technological inventions have improved. Storing information, sending and receiving messages, electronic governments, distance education, health services and business. With the intervention of Information Technology, the means of communication in business which is a very important field in modern societies including banking, shares market, marketing, trading has been intensely changed. This essay will argue that Information Technology has positively changed communication in the business world. Information Technology implications have enhanced the ways businesses communicate in business areas including marketing, stock market, shopping and banking.
There are many ways for communicating such as: language, non-verbal, gestures and etc., but the most important one is verbal and it is also important to know that verbal does not include only speech, it is also included emotions, attitude, personality, gestures, accents and tones which will
Communication plays a vital role in the working of any business. Organizations have to communicate to carry out their business activities. Organizations cannot meet their goals unless they have effective communication. In any business activity manager is a key player and the triumph of any organization depends on the relationship between manager and his subordinates. Communication is a ribbon, which binds the management and its official together. It is very obligatory for the success and excellent performance of any organization.
The internet has revolutionized all forms of communication since the beginning of its existence. The world has now become smaller' or more like a global village', so to speak. The internet was first used by the U.S military for communications purposes. The internet, from the communication point of view, has brought on new developments and techniques to keep in touch not only for individuals, but for businesses as well. An example of how the internet has impacted communication would be an example of doctors now communicating through live video feeds via the internet with patients or other doctors to diagnose patients or to even guide and advise surgeons through complicated procedures.