Ups Communication

When you are the world’s largest package delivery company, the way you communicate can determine the well-being of your success. Companies must have good communication skills to be successful. Two of the main people companies should be able to communicate with are their employees and their customers. Ups does a great job of communicating with both of these because they have learned how to by developing their technology to make information much easier for the people to get. This is not something that you can just do over night. Since Ups has been in business for over 95 years, they have learned what it is people want and how to provide them with what they need in the simplest manner. Doing this is what is keeping them ahead of the competition

This seems nearly impossible but when a company is well organized and has excellent communication throughout the company, it makes shipping these packages a lot more simple. On a regular basis UPS has communication meetings between operation managers, and first line employees (Soupata, 2005, p. 97). Other than these meetings, employees communicates mainly through a communication channel called, UPSers.com. This allows employees to stay up to date on things going on throughout the company and allows easy access to contact information for the person of interest. They can also use UPSers.com to check the benefits the company provides for them.

“UPSers.com includes links to the medical, dental, vision, and prescription carriers, as well as other benefit providers for U.S. employees. It also includes links to the administrator for the UPS Savings Advantage (401(k) plan) and the Discounted Employee Stock Purchase Plan. There is also a site where employees can view executive speech sum-maries and biographies to better understand who the UPS leaders are and what they are saying to the public about the business (Soupata, 2005,

The company uses a distribution system called the hub-and-spoke structure (Rodrigue, 2007). This process starts by them first collecting all of the packages through drivers assigned to specific routes. They have people who monitor traffic and road conditions so they can keep transportation time as low as possible. This first step usually consist of state to state travel. This is so specific states can get dropped off at the nearest hub so they can start to undergo the second part of the process. The start of the next step is the packages get unloaded and then sent up to the sort aisle to be sorted to the corresponding belt. This process usually happens quite fast because the unloaders and sorters have to move at 1,200 packages per hour. After the sorters send the packages to the corresponding belt, they are then sent to be loaded on a truck. Not all packages are sorted correctly so when the loaders get a miss sort they put it on a belt that sends it back to the sorters to be resorted. Once the truck is full it is then sent off for the last step of the process. The last step off the process is the dropping off of packages at its proper location. This process seems quite simple but it took lots of planning among upper level employees to get this system to