Ulta Beauty Case Study

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Ulta Beauty's macro-environment consists of being demographically open to targeting a wide variety of age groups as well as income. Ulta's focus right now is to expand father by targeting Millennials. They are doing this by creating an app called 'Glamlab', where customers can test out products digitally and generate more online sales. This is Ulta's way to keep up with the cultural changes in the macro-environment. (Jul 2017) Natural issues that may arise with the go green movement may be some of the products Ulta carries that test on animals. There brands include some of their more profitable brands like Benefit and Estée Lauder. (PETA 2017)
In Ulta's market, their prestige brands like BareMinerals, Clinique, and Lancôme are the most profitable …show more content…

(Mar 2017) Ulta is also focused on developing their market by expanding their rewards card. Their rewards card has 24.5 million active users that make up 90% of their total sales. (May 2017) They have special benefits for rewards members, including birthday specials and sales. (2009/17) Ulta is pushing to develop their market as well by accomplishing their yearly goal of opening 100 stores until they meet their goal of around 1,700 stores. With this, they will also grow their e-commerce business, which makes up 7% of their sales and has grown over 50% in the last year. (2009/17) They are striving to raise it from 7% to 10% by the end of 2019 by focusing more on social media and customer values. (2016) Ulta is expanding by developing new products in already existing markets like the known brands M.A.C. and Colourpop. (Mar 2017) Ulta bringing in more brands gives them a competitive advantage over their competition and attract loyal brand customers. Ulta also just launched two credit cards for rewards members, one that is co-branded and a private label. This will in turn promote customer retention and signups to the reward program. (2000) (See Appendix

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