UPS’s communication strategy falls in the Contingency Era. This approach believes that communication should match the situation that is being addressed. In UPS there are instances in which a supervisor has to tell an employee exactly how to do their job and when it has to be done by, regardless of what the employee wants or feels is right. There are also moments when a task needs to be completed and the employee would be able to provide great input and ideas as to how to do it effectively, this is also permitted in UPS. Depending on what needs to be done, when it has to be completed and how efficiently a job can be accomplished will affect the communication approach used by management members.
UPS has an open door policy. In an open door policy
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If anyone, regardless of their position within the company, has any issue, they can feel free to walk into their supervisor’s office, or cubicle, and express themselves in order to reach an answer or resolution to their inquiries. There have also been times in which a person or group of people have not felt comfortable in talking with their immediate superiors, because their superiors are directly involved in the issue at hand or just because they want to confide in some other management team member. As the UPS Code of Conduct dictates: “We can speak with our direct manager or supervisor… or someone from the function with the expertise and responsibility to address the concern. Any of these people may have the information needed, or will be able to refer the question to another appropriate source.” It is also good to know that an employee will not be reprimanded or jeopardize their job just for asking questions or voicing concerns. The book Driving Change, by Brewster and Dalzell discusses how “In the late 1920s UPS leaders were beginning to articulate company values and management principles in formal terms. UPS’s …show more content…
Most times listening can be taken for granted and be confused with hearing. People are so focused on getting their message across that they forget to stop and pay attention to what others are saying. Another important part of how we communicate is the verbal and non-verbal elements of a message. Verbal communication is everything we say; nonverbal communication includes everything else. The way you stand, your facial expressions, and even the clothes you wear can add meaning to what you are saying. The phrase “actions speak louder than words” summarizes the importance of nonverbal communication. Imagine being in a room full of people where no one is talking. Chances are you can tell who is anxious, who is sleepy and even who is relaxed. Someone is able to know all this because of all the nonverbal signals taking place around you. Every day people are surrounded by situations in which they have to interpret a message based on what they see and hear. As a customer, as well as an employee, you can come across circumstances in which your listening skills and your ability to read gestures can lead to either successful or very frustrating
Within an organization one of the key tools that they use is that of: communication. Communication is a primary key to any organization and without it there is no cohesion, no leadership, and no functionality. As communication begins to diminish, so does the organization – as one article puts it: “These new economic…. imperatives have significantly contributed to the demise of the old classic command-and-control bureaucracy…” (Tiernan et al, 2002, 47-48). From what this article states, the lack of communication has led to a semi-collapse of the mechanistic structure of an organization. Though communication does seem like a huge factor of an organization, communication does not come without its troubles within the inter-organizations; if there is communication going on in a company, there is going to also be a lack of communication. When a company has employed thousands of people (or maybe just a small amount) they are hiring a whole selection of individuals to work as whole group in unity – though this does seem like an amazing idea, these sets of individuals will have quite ...
In every society nonverbal communication is one of the most powerful tools that a person can use to interpret the message that is being delivered. Even though verbal communication is fairly straightforward, nonverbal communication allows others to sense the true emotions of the person that is expressing them. For example even though a person may say that they are not irritated, their usage of voice may display otherwise. Nonverbal communication not only reveals hidden messages, but it also complements, substitutes, and exaggerates verbal communication.
A healthy flow of upward and downward communication ensures that the communications between managers and employees is complete. For example, in 2010, Kroger surveyed over 200 thousand employees in its “Associate First Tracker survey” and found the feedback both invaluable and “humbling.” Kroger then communicates the findings with their employees who participated which will then generate a new dialog in regard to what the next steps should be (Orgel, 2010). The final channel of communication is the use of horizontal communications between coworkers. This can...
Currie (2007) states Effective Verbal Communication is important when building relationships with clients, customers, and the media (pg 1). Verbal communication is important along with listening skills so that communication between parties is clear. Verbal communication is accompanied by sign language called non verbal communication. This communication can be expressed in many ways: One can ask another “How are you today” Reply, “I’m okay” but the shrugging of the shoulders, squinting of eyes and lips closed tightly together gives another answer.
Nonverbal communication is rich in meaning. Everyone communicates through nonverbal gestures and motions. I realized that you can decipher a lot from an individual or individuals by just paying close attention to what they do, and that words are not really necessary. Watching two people interacting, I figured that they are really close by their space communication, eye language, and body movements.
Nonverbal cues involve everything but the spoken word which includes: body posture and facial expressions, gestures, eyebrows, eyes, tone of voice, speed of delivery, inflections, volume, and proximity. Even one's attire sends messages to others. Each area of the nonverbal has the power to send a message; combined they tell the listener what is meant and what is felt. The power of the nonverbal cannot be over-rated; it will almost always ...
The average worker spends two-thousand and eighty hours a year at their place of employment. Communication within the workplace is often overlooked or not given as much importance as most people should allow, given the amount of time that is spent there. Beyond the more basic verbal speech, one must be aware of the nonverbal symbols and noise that can have an effect on communication. There are also cultural, environmental and internal factors that can effect communication and how successful it can be. The various perceptions that an individual has developed over their life can also effect communication. One’s ability to communicate effectively will determine the success and enjoyment that is to come from their job.
When we communicate, we can say a lot without speaking. Our body, our posture, tone of voice and the expression on our face all display a message. If our feelings don’t fit with our words, it is often the body language that gets heard and believed. Nonverbal communication is a rapidly flowing interactive process. Self-awareness and an understanding of the cues you may be sending are paired with the cues others send and pick up from you. To do this effectively, it is necessary to clear your mind of all distractions. Try planning, creating, talking to yourself, thinking about the other person or what to say, then you won't be paying attention to the moment-to-moment experience, have the presence of mind to pick up on nonverbal cues, or fully understand what's really going on in the conversation.
As The Gift of Listening describes, “Opening one’s heart and listening at a deep level does not come easily and is rarely achieved simply by life experience” (Browning & Waite, 2010, p. 151) There are different aspects to being a good listener that are often difficult to achieve and lead to poor listening. One significant challenge to listening is the attention needed in order to actively listen to another person. Proper listening does not occur due to a passive process but instead it takes deliberate action and thought towards what a person in saying. Like previously stated, actively listening is achieved by sitting in a comfortable and open way and maintaining good eye contact. When a person does not exhibit these techniques good listening often does not occur. The challenge of utilizing different techniques in order to listen to others in a better way often gets blocked by barriers that make active listening unable to occur. In our society today one major barrier to listening is technology. In a casual setting, proper listening often doesn’t occur due to someone being tied to their cell phone. The millennial generation is often guilty of passively listening to others due to the mobile technology that is being used today. Many conversations occur without eye contact or full focus on what the other has to say and instead is spent staring at a
Within the last decade, society has seen an alarming transformation in the efforts of effective communication. These changes have been both positive as well as negative. Influential leaders in the civilian sector, as well as the military, have found themselves dealing with either internal or external issues on a daily basis. Value-based leadership, self-reflections, and communication: these three terms are the guiding principles that can successfully rebuild today’s labor force. Wrongful communication tactics can leave behind an echo effect, damaging a company 's status permanently as information nowadays is persistent, retrievable and ubiquitous (Zamani, Giaglis, & Kasimati, 2015).
Listening is a big part of communicating well with others. Take time to carefully listen to what others are saying, and also take time to observe their nonverbal communications. A good listener does not interrupt the person while their talking. they make eye contact with the person speaking. they provide the speaker with their full attention, avoid unnecessary distractions, and try to understand the other persons point of view by being empathetic.
Effectively listening not only helps me to understand others but has allowed me to give appropriate feedback when needed. To listen is critical because there are certain instructions a supervisor may be delivering verbally and to be a good employee to understand what is being said helps improve performance as a worker. Effective listening in the work place has also allowed me to learn how to maintain eye contact while speaking to the employer or a co-worker. In all aspects eye contact is a way to show the speaker that my attention is focused on what he or she is saying and having an understanding of the context. According Joseph A. DeVito 2012), listening effectively requires the skills to be understood and communicate effectively. We can only foster aid to others only if we apply ourselves to effective
...tention to how people react to one another’s comments, guessing the relationship between the people and guessing how each feels about what is being said. This can inform individuals to better understand the use of body language when conversing with other people. It is also important to take into account individual differences. Different cultures use different non-verbal gestures. Frequently, when observing these gestures alone the observer can get the wrong impression, for instance, the listener can subconsciously cross their arms. This does not mean that they are bored or annoyed with the speaker; it can be a gesture that they are comfortable with. Viewing gestures as a whole will prevent these misunderstandings. Non-verbal gestures are not only physical, for example; the tone of voice addressing a child will be different from the way it is addressed to an adult.
Non-verbal communication doesn’t involve words, but is a powerful form of communication. The way your body language is tells the other party whether or not you are receiving their message or just listening. When your nonverbal behaviors align with the words you’re saying, they indicate to the person you are communicating with that you are trustworthy. When non-verbal behaviors do not align with your message it sends mixed signals on what you are trying to convey. When communicating in business it is imperative that you are conscious of your own body language and nonverbal cues as well as that of
While working at Borders, I experienced quite a bit of upward communication. Employees liked taking their messages to me, I was seen as one of the managers that listened. I would also try to meet their needs by communicating these messages to my ge...