The Role Of Ebay

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Did you know you can buy items such as a vintage World War Two plane, to a yacht, to a mobile home? It is true. EBay is an online auction and shopping website that is used by millions of people worldwide and offers customers a variety of various types of products to buy. It is one of the biggest e-commerce companies in the world. EBay allows people to sell and buy products from many different countries around the world. There are some people who make an income out of selling goods on eBay. In electronic commerce such as eBay, Information Technology (IT) is used anywhere from the collection and storage of data, to security factors, and to helping customers with their online auction experience. Without the help of Information Technology; eBay …show more content…

In their journal "The Link Among Information Technology, Business Models, and Strategic Breakthroughs: Examples from Amazon, Dell and eBay", Chris Kimble and Isabelle Bourdon state, "eBay 's strategy rests on three main pillars: making the auction process more efficient, cultivating relationships and developing a dialogue with users, and establishing a climate of trust and security for all involved"(65). With the aid of IT; eBay has made it to where the customers can navigate through the website smoothly. Customers can now go online and type a specific product name and it will directly bring up that product instead of a customer having to choose to look through all the different categories in order to find a product. EBay also offers different shipping and paying methods. When it comes down to shipping you can choose between regular shipping or pay a little more and choose between two day shipping or overnight shipping. Some products offer free shipping. EBay offers a different payment method than other electronic commerce businesses called PayPal. Bourdon and Kimble state in their journal:
To further reinforce confidence, eBay has developed applications designed to make transactions more secure. For example, the PayPal system assures the security of the payments from such sources as credit cards or checks drawn on a bank account; PayPal can be used as a means of payment for e-commerce, or simply as a means to transfer money between two users.

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