1. INTRODUCTION
Management Information Systems (MIS) are the discipline covering the application of people, technologies and procedures to solving business problems. Academically, the term is commonly used to refer to the group of information management methods tied to the automation or support of human decision making, e.g. Decision Support Systems, Experts Systems and Executive Information Systems (OˈBrien, 1999). With greater computing capability and high-tech networks to link the necessary information, MIS became a standard among many companies (Inc. Encyclopedia, 2014). Summing up the practical and theoretical dimension of an MIS System, we could say that it helps the management of a company to make better decisions as all the information is collected, filtered and distributed through advanced technology programs.
The terms MIS and information system are often confused. Information systems, however, include systems that are not intended for decision making. On the other hand, MIS Systems are used to analyze other information systems applied in operational activities in the organization (OˈBrien, 1999). Under this paperˈs purpose, those two terms are often identical being used to state pretty much the same fundamental points.
MIS is sometimes referred to, in a restrictive sense, as information technology management. That area of study should not be confused with computer science. IT service management is a practitioner-focused discipline. It has also some differences with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) as ERP and CRM incorporate elements that are not necessarily focused on decision support.
CRM and ERP are valuable business software solutions but they are used to manage and ach...
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...o the customer contact with the Bank. This will lead to an increase in customersˈ satisfaction and therefore trust to the Bank which in turn will bring an increase in the Bankˈs profits.
The customersˈ satisfaction will be improved by increasing the Bank's ability to serve the specialized needs of each customer, examining separately the product/service offered to each client; when it is offered and how. Nowadays, the needs of these customers can be achieved successfully only with the help of CRM Technology because of the enormous volume of information that is required to be managed. In the field of management information are addressed the needs, communications, links, adjustments, behaviors and relationships that have developed the customers between them, with the Bank, with the products/services, with the officials and with the technology available to the Bank.
A management information system (MIS) is an information collection and analysis system that facilitates access to program and participant information."(mays.tamu.edu, 2013) This system is usually computerized. Businesses use MIS at all levels of operation to collect, process and store data. Management uses this data in the form of information needed to carry out the daily operations of the business. Everyone who works in business, from someone who pays the bills to the person who makes employment decisions, uses MIS. In fact, many (if not most) companies concentrate on the alignment of MIS with business goals to achieve competitive advantage over other companies. "The major components of the MIS are the database, the model base, and the user interface. The database is used to store important data, the model base has the required statistical models in order to analyze the large amounts of data, and the user interface allows the user of the software to navigate through it and use it with ease."(mays.tamu.edu, 2013)
Or, then again perhaps, VTB can use the CRM structure to discover about better customer advantage, deliberately pitching, and market designs. According to Bang (2005) CRM is viewed as an educated business philosophy to make and keep up whole deal customer associations. For example, CRM system would be an enabling specialist of business comes about like future repeat purchases. VTB's should use the CRM as a focus business methodology to robotize customer advantage. All things considered, customers tend to put orchestrate at long last and expect the package passed on time. Henceforth, on the operational side, data must be gotten, fused, arranged and fulfilled, to satisfy its targets (Bang 2005). The operational viability of the CRM structure is to accumulate the data from customer to be deciphered later on to
Asemi observe that Management Information System (MIS) is one of the information systems that is computer based. Besides, Asemi defines MIS as “an organizational method of providing past, present and project information related to internal operations and external intelligences. It supports the planning, control and operation functions of an organization by furnishing uniform information in the proper time frame to assist the decision makers,” (2011). The aim of MIS is to satisfy the general information need of the entire manager in an organization. Before the advent of computers, the process of decision-making was one that was full of built-in advantages and ad hoc methods. Computers technologies have changed the landscape of the decision-making process completely by making the process less demanding and easy to undertake. The reason for this situation is that information technology has made access to information more automated, efficient, effective, timely, and less ambiguous. Consequently, the ordinary t...
Integrated Information System Health information system consolidates, stores, and transmits patients’ information related to their health, procedures and plan of care. With the implementation of integrated information systems, computerized information technology improved healthcare in many ways. As Yoder-Wise explains, patients’ health information system has the potential to hold patients’ data from birth to death, and to automatically share it through authorized network systems within and among organizations at the same time. New data entered in a patient’s electronic medical record (EMR) automatically updates the patient’s record providing the latest information.
In the business world today, technology is becoming an essential staple. Every big business relies on it one way or another. More importantly than just technology itself, the use of management information systems is what guides a company in terms of catering to its customers and knowing what moves to make next. Management information systems (MIS) can be defined is the study of people, technology, and organizations (What is MIS?). However, that is a very general definition because there is a lot more that comes out of the use of these MIS systems.
Based on what I have read, and experienced there is many things which constitute a failure as an IT Manager. However, one of the most important in my opinion is the ability to add value to the organization. I feel in many cases the IT managers as well as the IT professionals of an organization are not given the proper respect they deserve because IT managers do not know how to show their true value to the organization. In many cases the leadership of the organization believes they are a liability instead of an asset. This to me is a totally failure on the part of the IT Manager because of all the arduous work has done (that is in most situations). Additionally, I believe that IT managers who do not understand
Initially the bank’s core banking system was product oriented, but the need of the hour was to develop a customer oriented system, because the challenge is to build customer loyalty, cross sell, and enhance repeat business.
Building a relationship with the customer has evolved into a system in itself be coordinated through them and cooperation between multiple destinations within the organization in order to one strategic objective, namely, to keep the property profitable customers and ensure their loyalty to the maximum possible period. Therefore, the main task of the CRM also be outside the scope of the marketing department and production, warehouse management and to senior management. But the new thing is in conjunction with the development of information and communication technologies, the emergence of what became known as the management of relations with customers electronically
Next, the management information systems are business functions like accounting and human resources, which moves information about people, products, and processes across the company which facilitates decision making and problem solving (Baltzan, p.14) Electronic communications such as Facebook and Twitter have provided many new tools to ...
Ackoff identifies five assumptions commonly made by designers of management information systems (MIS). With these assumptions, Ackoff argues that these assumptions are in most cases not justified cases, and often lead to major deficiencies in the resulting systems, i.e. "Management Misinformation Systems." To overcome these assumptions and the deficiencies which result from them, Ackoff recommends that management information system should be imbedded in a management control system.
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...
Turning to the issues related to information handling, the definition of the information management should be mentioned. According to Hinton’s perspective (2006, p.57) the information management is “the conscious process of gathering information”. A brief overview of the presumable information sources in a high-technology company can help to outline the situation. T...
Customer relationship management has become the marketing buzzword of the past two decades, with business-to-business firms jumping in, many without really being certain of what they hope to achieve from it, and oftentimes being disappointed with the results. Gummesson (2004) describes CRM as "the values and strategies of relationship marketing with particular emphasis on customer relationships- turned into a practical application. " CRM has become a necessity to successfully and profitability manage customers and a firm’s relationship with them, with the market reaching a value of approximately $11.5 billion in 2002. Xu et al. 2002). The 'Secondary' of the 'Secondary' of the 'Secondary' of the 'Secondary' of the 'Second
It is essential to have a customer relationship management program in place for a business to be successful. Managing customer relationships effectively and efficiently is made possible by having a customer management relationship solution in place. Being able to track customer data is critical to an organization, this allows them to develop targeted and effective marketing campaigns and accurate sales reports. Interacting with customers frequently is a very important part of a business and by having a customer relationship management program in place supports that and makes this possible. CRM makes it easier for businesses manage a large supply of customer information and supports customer loyalty. The editors of CRM Magazine also point out, “Once thought of as a type of software, CRM has evolved into a custome...
Management information systems can be used as a support to managers to provide a competitive advantage. The system must support the goals of the organization. Most organizations are structured along functional lines, and the typical systems are identified as follows: