The Insured: A Case Study

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The Insured was found to be a 56-year old Hispanic male, 5’09” in height, weighing 185 pounds, with brown eyes, black hair and wearing a goatee. He wore a white long-sleeved shirt, khaki pants, black leather opened toe men’s sandals and a tan cap. The Insured wore prescription eyeglasses for reading and stated he was right hand dominant. His complexion was pale and his muscle tone appeared to be below that which would be considered average.
The Insured only got up four times from his seat throughout the interview, while the last time he got up was when he escorted the Field Representative and the Spanish Translator to the front door after the interview.
During the visit, the Insured appeared lost in transition with the direction of questioning

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