The Importance Of Marketing Segmentation

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One business function that would address Tiger’s innovation needs is Marketing, specifically marketing segmentation. The formal definition of marketing segmentation is the process of grouping customers in markets with some heterogeneity into smaller, more similar or homogenous segments. (Dibb et al., 2016, p.204) Essentially this means dividing a market of potential customers based on different characteristics, interests and needs which correlates to how similarly they will respond to different marketing strategies. Target markets can be grouped in various ways, for example they could be separated based on demographic variables (Age, Gender, Ethnicity), geographic variables (Country, Region, City), psychographic variables (Personality, Lifestyle, …show more content…

For example, the first change that takes place in Tiger stores is a material possession change which is the items being sold to customers which is an exchange of possession of the goods involved. This can be seen in the quote ‘doesn’t sell large items, only things that can be carried away.’ Wilson, A. (2013). Furthermore, another transformation that takes place within Tiger stores is a psychological customer change, this is essentially staff providing customer service which is show in the quote ‘offer a pleasant experience. Wilson, A. (2013). Wilson, A. (2013) states that Tiger’s customers are ‘impulse shoppers’ and that they ‘come in for a look around but end up filling their baskets’. This shows another change that takes place within Tiger stores which is a customer location change as customers are moving around the store, browsing for items they need/want. One transformation change that doesn’t take place within a physical store is an information location change, this is the research that looks at other potential locations for new stores. Wilson, A. (2013) states that location is ‘critical to success’ as Tiger need a ‘high volume of people to buy low cost goods’ in order to be successful and make a profit, therefore location is

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