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Effective communication for organization
Effective communication for organization
Effective communication for organization
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In 1946, on north end of Lake Washington, a dream began. Three high school friends, Bob Munro, Reg Collins, and Jack Mines decided to start a business. Originally, Munro and Collins had planned on entering the airplane repair business. However, Mines wanted to go bigger. He proposed the idea that they offer flight instruction and a charter service. In the beginning, they had no real business plan; they just wanted to go into the aviation business. Together, the three of them founded Kenmore Air; now the biggest seaplane airline in America (.
From April through October of 2013, I had the opportunity to work for Kenmore Air as a Customer Service Agent. My employment at Kenmore Air gave me valuable experience in working with customers, keeping a level head during stressful situations, in addition to active problem solving and conflict resolution. In this paper, I will examine in detail one of the conflicts I faced during my employment and present my resolution to it.
LITERATURE REVIEW
In this paper I will be using research results found and presented by Gail Fann Thomas, Monterey Roxanne Zolin, and Jackie L. Hartman in their article titled: The Central Role of Communication in Developing Trust and its Effect on Employee Involvement; published in 2009. In this article, Thomas et al. conduct a study to see the extent that information influences coworker’s involvement on trust and employee involvement. Before examining the conflict in question, we will first examine the findings of Thomas and his fellow researchers.
In their research, Thomas et al. (2009) use the following as a working definition for trust: “Trust is based on beliefs about the other party which are shaped by information.” (2009). We can see just through this de...
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...sure that the Spreadsheet is well stocked with information and used for the right purposes.
The implementation of the Flight Status Coordinator and the updates to the standard operating procedures will assure that the Spreadsheet provides the staff at Kenmore Air with quality, timely, and enough information.
CONCLUSION
In this paper, we have seen that quality, timely, and enough information
REFERENCES:
Faure, M. (2004). Success on the step: Flying with Kenmore Air. Seattle, WA: Earmark Pub.
Thomas, G., Zolin, R., & Hartman, J. L. (2009). The central role of communication in developing trust and its effect on employee involvement. Journal of Business Communication, 46(3), 287-310.
Happy workers equal happy customers. (2011, June 3). BusinessNewsDaily.com. Retrieved November 11, 2013, from http://www.businessnewsdaily.com/1039-workers-happy-customers.html
These new found contracts led to the merger of Colonial Air Transport and two other air companies. This new company was named Pan American Airways Inc., and began business with a flight from Florida to Cuba. It was at this point that Juan decided to casually begin calling himself Terry in order to seem more le...
Turaga, R. (2013). Building Trust in Teams: A Leader's Role. IUP Journal Of Soft Skills, 7(2),
...recognize development of trust within an organization is both an opportunity and ongoing challenge. Trust creates the groundwork for effective communication, employee motivation, and retention. Trusting relationships lead to synergy, interdependence, and respect.
Trust and shared vision unify the facets of interpersonal resources leaders, direct or guide as employees, navigate through the structured network of relationships that encompasses the cooperative relationship of shared vision, shared values, and mutual goals (Frisina & Frisina, 2011; Li, 2005; McLeod & Young, 2005; Rodríguez-Campos, 2007). Faithfulness and dependability of purpose, move the organization forward from an expected ideal state or big picture whereas the behavior of the leadership becomes the forecaster of organizational performance (Frisina & Frisina, 2011; McLeod & Young, 2005; Rodríguez-Campos, 2007). Reemphasizing Frisina and Frisina (2011) quote, “Whenever performance does not match potential, there is a gap between how we are actually performing and what we could be achieving with the appropriate level of influential leadership and personal motivation” (p. 27).
and I will be working form this. The spread sheet is reliable as it is
Trust is “a psychological state comprising the intention to accept vulnerability based upon positive expectations of the intentions or behavior of another “(Rousseau, 1998).
A healthy flow of upward and downward communication ensures that the communications between managers and employees is complete. For example, in 2010, Kroger surveyed over 200 thousand employees in its “Associate First Tracker survey” and found the feedback both invaluable and “humbling.” Kroger then communicates the findings with their employees who participated which will then generate a new dialog in regard to what the next steps should be (Orgel, 2010). The final channel of communication is the use of horizontal communications between coworkers. This can...
Gurtman, M. B. (1992b). Trust, distrust, and interpersonal problems: A circumplex analysis. Journal of Personality and Social Psychology, 62, 989-1002.
The purpose of this paper is to discuss the importance of trust and how it affects leadership and communication within the business environment. Trust will also be discussed on how it is affected by social media. With the
Study revealed that there interpersonal trust have positive impact on organizational commitment and co-worker support, however, the organizations support have positive relationship only with co-worker support.
Studies show that gaining the trust of a group of individuals is critical to become an effective leader. It is the foundation that forms the team. “Developing a leadership style that produces trust is the ultimate root and source of influencing another” (Gaiter, 2013 p. 324). This rings true in any leadership role. Any coach, pastor, or department manager needs to understand that building trust takes time and effective leadership is a time consuming task. Leaders are always being watched by their teams and leaders must always act with integrity and honesty while trying to better the team he or she leads (Gaiter, 2013). Once trust has been built between leadership and their peers, productivity, team cooperation and morale have been shown to increase dramatically.
Highly proficient in Microsoft Access and Excel, I routinely developed databases and processes involving complex queries, macros, and pivot tables that produced clear statistical synopses for distribution to middle and executive management. Accomplishments include:
Today's business world is a very delicate model and can break down with the slightest of ease. One of the most important aspects of a successful business is a good, strong management team followed by a good, intertwining associate team. The two groups serve, as different operational structures yet need to coincide on a very strict level. For a business's employees to be at arms with each other can create a big problem that happens to be at the prime area of business. This area is the area of direct customer interaction. To not keep the customer happy is to douse oneself with gasoline and proceed to striking a match. This problem brings us back to the introduction of trust and professionalism among workers.
“Trust is one party’s willingness to be vulnerable to another party based on the belief that the latter party is a) reliable b) concerned c) open and d) competent” (Kramer and Taylor 1996). As defined by Rousseau et al “Trust is psychological state comprising the intention to accept vulnerability based on positive expectations of the intentions or behavior of another”. Trust as a part of organizational culture is shaped up by many different aspects, conditions, backgrounds and dimensions. In general, the consensus of opinion is that trust between individuals and groups within an organization is a highly important ingredient in the long-term stability of the organization and the well-being of its members. Trust within a project team is very
Complete transparency in the workplace also creates loyalty between employers and employees. The reason for this is because employees have a stake in how well the company does, so when they are trusted with information it creates a sense of loyalty that strengthens relationships between everybody in the company. This is why some people advocate for mandatory disclosure sessions, in order to strengthen bonds between employers and employees, (Estklund, 2011).