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Importance of management skills
Outline the role of the leader
Importance of management skills
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The best example of my leadership is at my job at Sears Holdings as a cashier. My initial orientation group was of about 15. I and another associate are the only ones left. As I am the cashier with the third most experience, and have trained about 90% of the other cashiers we have, I have taken a leadership position. Most the time, if another cashier is having a problem, even if they are far older than me, they call me over to help them. My responsibilities are to work with customers and provide them with a good customer service experience. I have to get people to sign up for our credit cards and membership program. I lead in this area as well because I have gotten over 600 people to apply for a credit card in a year, which is far greater
David Dillon has been CEO of the Kroger Co. since 2003 and is the 10th CEO in Kroger’s 130-year history. Joseph B. Hall held the CEO position from 1946 until 1964. Hall started with Kroger as a real estate manager in 1931 and later moved onto merchandising. His accomplishments as CEO was taking Kroger from a collection of 1,430 small, of mom-and-pop style corner stores into a unified chain, introducing advances in private label, product manufacturing and the company’s distinctive blue-and-white logo. Like todays manager, Hall was concerned with developing a close relationship with Kroger’s shoppers. Halls approach to gain the knowledge needed was that he and his fellow executives would actually visit shoppers in their homes to discuss their needs and concerns as part of a program known as “Kroger Calls”. Today Kroger’s CEO can simply utilize data and purchase history stored on a customer’s loyalty card to tailor their marketing strategy (Kroger CEOs, Past and Present, 2012). Halls creation of a modern day supermarket company nearly quadrupled sales to $2.3 billion.
Organizational transformation happens when leaders are able to impact the culture in a positive manner, and he or she can lead an organization through changes, all while remaining encouraging and ethical. Northouse (2013) defines leadership as a process whereby an individual influences a group of individuals to achieve a common goal. Leadership ethics is about who leaders are, their character, what they do, and their actions and behaviors (Ethical Leadership, 2016). This case study is about leaders at a Texas plant, and how their leadership style, communication, and ethics affected the organization.
Leadership is about taking personal and social responsibility for working with others to achieve common goals.
Across the globe, there are CEO’s, managers, and several other individual’s in leadership-type roles that have the expectation of making their company successful in the eyes of the investors, the employees, and the customers that they serve. This may be measured by a company’s gross profitability, employee engagement or overall customer satisfaction. Most companies have leadership models and strategies in place that leaders are expected to use in order to drive the expectations of the company while maintaining consistency across the business. In an effort to examine various types of leadership styles, I have conducted interviews with two individuals that are or have been previously tasked with leading their teams and their company towards success.
Home Depot Management and Leadership. Management is defined as the act or manner of managing, handling, direction, or control (dictionary.com). Leadership is defined as an act or instance of leading; guidance; direction (dictionary.com). They do not mean the same thing; however, it is thought that a manager should have leadership skills to be able to manage an organization. Not all managers have great leadership skills, and just because a manager does not have these skills does not mean he or she is a bad manager.
A walk through the business section of any major bookstore and you'll count dozens of titles which include the word 'leadership'. A quick internet search of "leadership" turns up over 19 million hits. The classic big name leaders throughout history, Lincoln, Thatcher, King, Welsch, frame a story within which we all play a part, affected each and every one of us. We have each had some kind of deeply personal experience of leadership, positive or negative, either as followers or as leaders ourselves.
The word leadership can mean many things if you were to ask individual people to define it. Some may say, “Oh that’s the person in charge”, others may argue that leadership is a “position of power”. I define leadership as the person that others look to in times of crisis and need that they aspire to follow. A leader is always looking for meaningful ways to take care of those around them, sometimes with discipline and others with a calm voice of reason. Throughout my career I have had many different levels of leadership from junior people that would lend a helping hand to senior leaders that always had my back and the answers to tough questions. The most influential person in my career was a First Class Petty Officer when I was fresh out of school and new to the ship. I had never been to sea and was excited to learn. The next three years were some of the best years of my career. Each day we would do nearly everything together when it came to our equipment, we would troubleshoot complex equipment problems sometimes late
It is the job of a leader to be a role model because people look up to you. Leadership is something I may have to work on a little because I am a shy person, but that doesn’t stop me. Last year, some 6th grade student were going to be selected to give a tour of the school to the 5th graders who were coming to Great Hollow the following year. My teacher was unsure that I would be a good choice because I am quiet in class. But I convinced him to let me be a tour guide and he was impressed with my performance. I was excited and talked to the students about the school and I was happy to be a leader and show the 5th graders what to do. I proved to myself I had
Encarta Dictionary within Microsoft Word defines leadership as,” the ability to guide, direct, or influence people.” Expanding upon that definition, my personal definition is influencing people to follow to achieve a goal, regardless of how unpleasant. Leadership is not something that happens overnight, it needs to be cultivated over time. During that process, it is necessary to identify delinquencies and make adjustments. Reviewing the feedback provided by my LPI/360 assessment, the three areas identified I need to improve on are, praising people for a job well done, actively listening to diverse points of view, and becoming more visible within the workplace.
According Hughes, Beatty, and Dinwoodie’s ( 2014) work on strategy, all areas of an organization need to collaborate with each other to help bring strategy to fruition. They mentioned four elements of leadership strategy. (1) Leadership Drivers of Business Strategy. This is the identification of and the preparing of leaders to implement strategy. Certain skills, abilities and resources need to be in place prior to a strategies’ roll out. When the correct leaders have the proper skill sets are in place coupled with the backing of the organization this may create a dynamic situation. Hughes et al. (2014) describes these as “levers- that if pulled will catapult the organization toward success” (p. 236). (2)Leadership Culture, as mentioned
Leadership is all about having the right amount of heart and determination to help make a difference in someone’s life. It takes certain qualities to be considered a good leader. A leader should want to help inspire others to make a change and to be the best that they can be. A true leader does not need to feel powerful, instead they empower those around them. Throughout my life I have come across various leaders who have made an impact on my life. It takes a very special person to inspire and touch people’s lives. Leadership is so much deeper than having power and bossing people around.
I have had both the pleasure and discomfort of being led by good and bad leaders. The way I simply define leadership is by being able to do as you say. Lead from the front and Set the example.
A good leadership strategy considers all the factors necessary for achieving the goals and plans, and produce leadership which will implement strategies, adapt to change, support innovation, retain competitive advantage, and the most importantly it will focus on the main element of McDonald 's business – a customer (Wootton & Horne 2002). The particular leadership strategy should make clear how many leaders are needed, what personalities they should have, where the company can get them and with what skills they need to be presented (Fairholm 2009).
A leader is someone who inspires and motivates people to achieve their goal. There are varieties of ways that show my community leadership such as volunteering, extracurricular activities and employment. I volunteered with the City of Toronto Parks and Recreation for 2 years as a camp leader , this involvement led to my employment as a Preschool Children Leader, my role is to organize activities for the children and supervise them. This job taught me a lot of life lessons such as being flexible because I learned to care for special needs children. Also, I joined youth leadership in action to help improve my leadership skills and help people in my neighborhood.
Strategic Leadership The only thing harder than being a strategic leader is trying to define the entire scope of strategic leadership a broad, difficult. concept. The symposia are a lot of fun. We cannot always define it or describe it in every detail.