Rapport is a relationship between two people that involves mutual trust and understanding. Rapport is usually established in the first moments of interaction between the doctor and patient. A “therapeutic alliance” is a positive doctor-patient relationship where empathy, mutual trust, and respect thrives (Leach, 2005). When meeting a new patient there should be no presumptions except that the patient has important and relevant information to share with the doctor (Kelley, et al., 2014). Effective communication is essential for building rapport. This can be done by reassuring the patient, using non-judgmental body language, explaining results, and allowing the patient to ask questions. Some behaviors and skills that enhance rapport include having a positive emotional state, being open minded, establishing eye contact, effectively communicating, and finding common ground with the patient (Dang, Westbrook, Niue, & Giordano, 2017). These actions will help the patient feel less …show more content…
Stress, anxiety, and vulnerability can be present in both parties at the first encounter. It is important for the doctor to be in a state that is gathered, calm, attentive, and ready to receive information. The ability to create an environment of trust, respect, and security where the patient can adequately share health conditions, concerns, and goals is a skill that doctors should develop precisely.
The doctor-patient relationship is important because it has a statistically significantly outcome on the patients’ prognosis (Kelley, et al., 2014). Proper rapport has been show to positively affect the quality of care, patient’s progress, and even emotional state of the patient (Dang, Westbrook, Njue, & Giordano, 2017). Overall, it is important to remember the therapeutic role of the relationship in order to adequately and effectively treat patients. Establishing rapport should be a primary concern for the
“A healthcare provider’s bedside manner encompasses their medical knowledge, personality, and ability to understand the patient and communicate their concern for them.” (Britt). Although some individuals don’t see the importance of communication and emotional connection with patients in the medical field, doctors who have problems properly interacting with their patients will have a lower chance of success in healing them. Doctors receive so much education but are never taught proper bedside manners, which is the way that physicians interact with patients. In order to ensure a patient’s comfort, psychological well-being, and physical health, a physician must truly understand their patient.
Hojat, M., Louis, D. Z., Maxwell, K., Markham, F., Wender, R., & Gonnella, J. S. (2010). Patient perceptions of physician empathy, satisfaction with physician, interpersonal trust, and compliance. International Journal of Medical Education, 1 (4), 83-87.
In addition, using telenursing equipment results in the loss of face-to-face interactions with the patients. One of the main aspects that determine the success of the nursing practice is the relationships or connections between patients and nurses (Odnoletkova et al., 2014). Personal interactions enable the nurses to be familiar with and monitor the personalities of their patients while also offering nurses the opportunity of discussing individual problems, which may hinder their patients from sticking to healthcare advice.
The lack of communication between patient and physician is a difficulty that this group experiences. The patient may be in denial, angry, and or frustrated and may not be able to communicate their feelings to the physician. It is important that the physician and team be aware of the body language. The physician needs to take the time to listen, and ask open-ended questions so the patient can reveal what is going on with them. Being supportive, sensitive, and nice will go a long way with this
Doctors should possess the skills necessary to assess what the patient actually needs contrary to what he/she believes they require. An illness obviously impacts one’s life regardless of how minuscule. A doctor plays a vital role in both the physical condition and the, often over-looked, emotional well-being of his/her patients. I firmly believe that through my experiences in two separate, but fairly similar branches of medicine I have developed the ability to care for those in a compassionate yet professional manner along with the ability comprehend the information necessary that being a health care provider
Upon the first point of contact between a nurse and patient, the way a nurse communicates through words, gestures or facial expressions can affect the patient's perception of the nurse. Communicating professionally helps to portray the nurse in a good light. This is important as having a positive perception of the nurse's image and behaviour is crucial to building patient trust — one of the key elements of a therapeutic nurse-patient relationship (Bell & Duffy, 2009; Wadell & Skarsater, 2007). The need for the establishment of therapeutic relationship is supported by th...
...using words your patient is used to and will understand. Clarify your message with body language, tone of voice, facial expression touch and gestures.
a healthy relationship and most of all knowing the patient’s needs. According to Hook (2104), presence empathy
In the nurse-patient relationship, there are three phases that help the relationship develop. Craven and Hirnle (2009) describe the first phase, orientation, “consists of introductions and agreement between nurse and client about their mutual roles and responsibilities” (p. 329). It is in this orientation phase that first impressions are made a...
Relational Practice is being mindful of your own actions, environment, and situations. It goes beyond treating the disease and focuses on the patient as an individual with his or her own unique needs. In order to establish and maintain a concrete nurse-client relationship, nurses must utilize a wide range of effective communication and interpersonal skills. The ability to communicate effectively is an important skill that not only proves to be imperative as a nurse but also in everyday interactions. That said, for the purpose of this paper, I will evaluate an interaction I had with a close family friend, where he disclosed his history of alcohol abuse and how it affects him every day. I will discuss the style and skills that I fulfilled during
Rapport and empathy are two essential skills for communication in health services. In this integrative essay, it is displayed how rapport and empathy play an important role for communication in health services, such as counselling and psychotherapy. Empathy helps building rapport with the client. Both skills are needed in counselling, because once the client has found trust in the counsellor there is a bigger chance of them opening up about their feelings. If a client has a good rapport with the counsellor, they are less likely to discontinue the sessions. A five minute non-scripted video is included with this essay and will be referred back to, while describing and discussing rapport building and empathic listening. The video’s content is a first interview with a client, where the client tells the counsellor about a troubling issue. At the end a self-reflection is included, which will reflect upon the video, the challenges faced and future improvements for personal improvement upon communication skills.
Listening can be defined as empathy, silent, attention to both verbal and nonverbal communication and the ability to be nonjudgmental and accepting (Shipley 2010). Observing a patient’s non-verbal cues, for example, shaking or trembling may interpret as an underlying heart condition that may not have been addressed (Catto & Mahmud 2012). Empathy is defined as being mindful of and emotional to the feelings, opinions, and encounters of another (Merriam-Webster Online Dictionary 2009 as cited in Shipley 2010). Providing an environment conducive to nonjudgmental restraints allows the patient to feel respected and trusted whereby the patient can share information without fear of negativity (Shipley 2010). For example, a patient who trusts a nurse builds rapport enabling open communication advocating a positive outcome (Baker et al. 2013). Subsequently, repeating and paraphrasing a question displays effective listening skills of knowledge learned (Shipley 2010). Adopting a therapeutic approach to listening potentially increases the patient’s emotional and physical healing outcomes (Shipley 2010). Nonetheless, patients who felt they were genuinely heard reported feelings of fulfilment and harmony (Jonas- Simpson et al. 2006 as cited in Shipley 2010). Likewise, patients may provide
The purpose of this paper is not to teach you, or to show you how interpersonal communication is essential to everyday life at home or work. But, I am going to do my best to at least show you how essential communication skills are in all areas of life by using me as the example. My plan is to focus on some of the elements of interpersonal communication that we have been touching on this semester. While reading our Interpersonal Communications Book, three goals kept being highlighted that I personally wanted to accomplish by the end of course. I’m sure that by now have noticed that I keep referring to my topics as goals. The reason why I’m doing so is because I’m still on that learning curve…an ongoing process. If can recall back to all of our assignment in this course they all bring one collective point. That point is that, Interpersonal communication is an essential skill in everything that we do in life.
It is important that the patient does most of the talking throughout the interview, so that the doctor can elicit all of the information about the patient’s illness.... ... middle of paper ... ... A. (1981) The 'Standard' of Physician – Patient Communication.
There are many different types of relationships. From your neighbor to your significant other, experiencing different relationships is a part of everyday life. Wether you posses good or bad communication skills will affect the interpersonal relationships within your life. The popular television series Modern Family is a good example of the different types of friendships, types of love, and relationship theories that encompass the everyday person.