Upon viewing the four videos providing clear demonstrations of how to and how to not perform a reference interview, I am able to make clear distinctions of the acceptable behavior warranted in a professional setting. The Reference and User Services Association (RUSA) of ALA has provided what they entitled as “Guidelines for Behavioral Performance of Reference and Information Services Providers,” described what is to be expected of the professional in each step. The primary guideline points are the following Accountability, Interest, Listening/Inquiring, Searching, and Follow Up. The first video, provided by Highline College, went over the very specific steps of effective reference interviewing. The steps they developed were the following: Set …show more content…
The first step was being approachable, which included: be approachable, greet the patron, demonstrate interest, and use appropriate body language. This first step was a mix of both RUSA’s Approachability and Interest segments. The second step is clarify and rephrase the question, use open, neutral questions and encourages, and demonstrate active listening. This step closely follows RUSA’s Listening/Inquiring Guidelines. The third step is to establish shared understanding of the inquiry, continue to ask questions and adjust strategy, and make search process transparent. This step seems to mix the RUSA’s guideline of Inquiring as well as Searching. The fourth step is confirming the usefulness of reference destination and ensure the patron finds the material, which actually doesn’t fit into RUSA’s Guidelines specifically. However, the last step of follow up and offer further assistance fit right in with the Follow-Up Guideline. This video didn’t follow the Guidelines quite as closely as the other …show more content…
For starters, since the Approachability cannot be seen, the librarian must make clear and friendly sounding message to the user. Interest will be determined with appropriate responses, being sure to not leave the patron waiting for a response for a long period of time. Since there is no Listening, the librarian must read the text the user sends clearly and be sure to ask appropriate open-ended questions. They must make sure the user sends all the desired and known information regarding the inquiry before responded. When the librarian performs the Searching, they must continue to acknowledge the user’s virtual presence either by being sure to send a message confirming they are continuing the search or offering to get back in contact with the user when the answer is found if it will take a significant amount of time. The librarian can begin to share information with the user during the search, allowing the user to review with the librarian to maintain the correct progress. Lastly, the librarian must encourage the user to contact them at any time and continue getting in touch if further inquiries are needed. It’s important for the librarians to complete the virtual reference in a quicker time manner, since it is difficult for the user to determine if the librarian is performing the search or
When I start looking at the people I should interview I must first assess the reliability of the information that the person wil...
The interviewer in the video EBS Trust (1998) did and excellent job of setting the scene for a proper interview. The interviewer arranged the interview in a proper interview room with a desk and chairs for himself and the victim he was interviewing (EBS Trust, 1997). The one thing that I think could have been better about the room was the bulletin board behind the interviewer. The board had several posters on it which could be distracting to someone if they are in their line of sight. The interview was conducted in a great manner as the interviewer followed an appropriate interview sequence. The interviewer touched on all aspects of the 7 stages of interviewing sequence which are an introduction, establishing rapport, broaching the subject
I must admit I began the interview with a few preconceived notions about my interviewee but as with any interview, if you pay particular attention to the person’s verbal and non-verbal cues it can give you tremendous insight as to who someone is at heart. Additionally, the medium in which an interview is conducted can greatly influence how the answers are interpreted. The interviewer needs to understand how to interpret what is being said and how it’s being said regardless of the medium. Interviews can also tell you a lot by what the person doesn 't say by interpreting the silence or noticing if the person strays off topic. Furthermore, interviews can give insight into the interviewer as well
Whenever a person logs onto and begins to use a computer in the library, different kinds of information are automatically collected into transaction logs (Jansen, 2006). Sullenger (1997) recommends transaction logs “be examined by librarians to analyze how patrons use the catalog, what features they are using, and to see what areas of searching are problematic” (p. 21). Data can also be collected on “items viewed, sessions, site penetration; time online, users (trace evidence of, not individual information), navigational information” (Nicholas, Huntington, Jamali & Tenopir, 2006, p. 121). These data pieces provide useful information on usage patterns (Das & Turkoglu, 2009).
Most interviews require strategic planning and relevant questions to be able to gather enough information. There were many things that the detective did great for example, in the first scene when the victim and the detective walked in, he immediately asked her to sit in a comfortable chair, got her a cup of coffee and asked her if she needed anything else. He quickly proceeded to explain what the interview is going to be about, removing any doubt or apprehension that she may experience during the interview. The detective began the interview with," Don't try to remember things you can't…if you need to stop anytime, just tell me." (Victim Interview,1998). Which essentially created a rapport between the detective and the victim. The detective began the interview with an open-ended question, asking the victim to tell him what happened from the start. While the victim was talking, he did not interrupt, but was rather patient with her, nodding and making eye contact continuously. During a one point of the video, the woman began crying, unable to hide her distress, to which the investigator reacted quickly responding "No pressure, I know you are upset... Are you alright to carry on?" (Victim Interview, 1998). In my opinion, this is a great technique to use when one is dealing with an elderly victim in distress. As the investigator carefully listened, he then recapped all the information back to the victim making sure it is correct. We see this throughout the whole film, where the detective continuously seeks victim's validation. Another thing that I found interesting is the way that the investigator used the cognitive approach on the victim, to stimulate her memory. He politely asked her to draw a sketch of the area that the crime happened at, then he proceeded to make her retell everything from the beginning but in the present tense. As she was struggling, he patiently guided her, by saying "Show me", "Describe to
Based of the information gathered during my research about my areas of interest, I decided to do the informational interview with one of the workers in the Region of Peel organization; her name is Lisa Hartley and she is the Analyst Supervisor in the Human Services department. I had the privilege of doing this informational interview with her through my supervisor, as she told me that she is the ideal candidate to give me the necessary information required this assignment, which will also be beneficial towards securing employment at the Region of Peel.
“Guidelines and Considerations for Developing a Public Library Internet Use Policy.” American Library Association. 2000. American Library Association, Office for Intellectual Freedom. Accessed 1 April 2008. http://www.ala.org/ala/oif/statementspols/otherpolicies/guidelinesconsiderations.cfm
This video was about making a clearer and more interesting introduction. It was effective as the woman talked about the different levels of an introduction and how it should be presented. The diagrams and examples were very useful.
This interview was conducted by the client, BT and I, by informing and assisting him with completing the necessary document to be assisted with services. The Intake Appointment was very productive as we both was able to get through the document as they were explained to him. I handled the interview without any issues that made it possible for me to inform him about ICMS, and for the client to gain some understanding and to ask any questions he wanted to ask. The client responded to me by expressing his needs and concerns on getting the assistance he requested. The client was able to express himself and ask any questions he wanted answer to about ICMS. The objective for this interview was achieved. I did my job to inform the client about ICMS as stated above to see if he was interested in receiving services. . The focus for my future work is to complete my part in completing the other documents to get the client assign a ICMS Worker to assist him with what he requested that is stated in his Service Plan form.
Workers who seem respectful and empathetic, and who use open questions and reflective statements in order to check their understanding regularly seem to create less resistance; those who take the position of the expert, who try to argue or persuade the client to change, or who are explicitly confrontational tend to create greater resistance from clients” (p. 123).
Finding the right person to do my interview was difficult. I wanted to interview someone who are passionate in their field. The person that I found was Lawrence Cariaga. He is a dear friend of mind and motivated me to never give up on my dreams and keep shooting for what you believe in. He is a passionate in his work duty and tries his best to help those are in need.
The ultimate piece advice anyone can ever give you regarding job interviews is very simple, you must practice, practice, and practice some more. Practice with family, practice with friends; practice with a professional, practice by yourself, but just make sure you practice. The reason for practicing is important, because working on the fly during an interview will ultimately lead to disaster for most. It is also via practice that you can improve, enhance, and revise your interview technique for the interview at hand.
I was able to talk to my client without being visibly nervous. I am proud to say I handled my client’s problems as they came up without fear that I may say the wrong thing. In the first video, I found myself repeating things, for what reason I do not know. I can say my nonverbal skills need improving. One specific aspect of the interview was my hand gestures and motions. I really got involved with my client’s problems, and the way I tried to help her understand what I was saying and to get an understanding what she was saying, so I used my hands. I tried to keep by body in a position that would let the client know that I was using attentive listening skills. I cared about why she came to the facility for help. Each session, I adjusted my seat to make eye contact so my client could like she could trust me with her information and that I cared enough to listen to her
This video mock interview was a great experience. The questions were based on interview questions that a company can ask you and prepared you for a real interview. This mock interview was fun to do and taught me many lessons I can do in a real interview setting. To start off, I had to prepare for this mock interview. Some things I considered when preparing was to firstly, look at the questions and briefly go over my answers for each question. After that, I had to wear my best attire and adjust my camera and lighting. Lastly, I had to remind myself with some tips when doing this interview. Such as, making sure there was no distraction around, controlling my speed and most importantly adjusting my body language. However, there are some things
Consulting interviews can be a difficult task; however, it is often one of the most important methods of data gathering. The best way to start the interview process is by the consultant and the CEO, or a department head, providing the interviewees with a statement that states the purpose of the engagement, the interview topics and its length, a request for cooperation and a promise of confidentiality. In the interview more comprehensive information is usually better gathered from statements rather than questions which can lead to narrow answers.